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Wrestling Payments

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Wrestling Payments
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  • Building Your Payment Story: Are You the Hero or the Guide?
    Send us a textEPISODE SUMMARYIn this episode of Wrestling Payments, host Joseph Casali draws surprising parallels between professional wrestling and the evolution of payment systems. After watching WrestleMania 41, he experienced an "aha moment" recognizing that successful payment transformations follow the same narrative structure as compelling wrestling storylines.The episode explores Donald Miller's StoryBrand framework, breaking down how every story, including payment innovations like check conversion to ACH and the digital transformation journey, features a character who faces challenges and needs guidance to achieve success. From the National Automated Clearinghouse Association (NACHA)'s early rules for check conversion to today's AI and crypto developments, each payment evolution represents its own hero's journey.Listeners are challenged to identify their role in the payment industry narrative: Are you the hero navigating change, or the guide helping others transform? The host suggests that recognizing your place in the story can help financial professionals better navigate the continuous evolution of payment systems and build meaningful payment stories.KEY INSIGHTSEvery Industry Evolution Follows a Classic Story StructureThe payment industry's evolution, from paper checks to digital transformation, follows the same narrative arc as classic storytelling. Just as Donald Miller's StoryBrand framework outlines, payment innovations begin with a character (organization) facing a problem (inefficient processes), meeting a guide (industry experts or associations like NACHA), receiving a plan (new technology or methodology), and taking action that leads to success or avoids failure. Viewing payment evolution through this lens gives professionals a framework to anticipate challenges and recognize their role in the larger industry story.Identifying Whether You're a Hero or Guide Changes Your StrategyYour role in the payment industry story—hero navigating challenges or guide helping others succeed—fundamentally changes your approach to innovation and problem-solving. Heroes face obstacles directly, implement solutions, and undergo transformation. Guides offer wisdom and experience to help others navigate challenges. Many payment professionals mistakenly position themselves as heroes when they could create more impact as guides. Being a guide—like Yoda in Star Wars—often creates more lasting impact than heroic action, especially for those with extensive industry experience who can mentor others through digital transformation or regulatory changes.Success Stories in Payments Are Never-Ending NarrativesPayment innovation represents a continuous narrative where each success leads to the next challenge, unlike traditional stories with definitive endings. Innovations like check digitization and ACH systems solved immediate problems but created new storylines and challenges. Completing one transformation doesn't provide a permanent "happy ending" but instead opens the next chapter. This perpetual evolution requires viewing projects as episodes in an ongoing industry saga. Embracing this never-ending narrative perspective helps maintain adaptability, avoid complacency after successes, and stay prepared for constant changes driven by technology, regulations, or market demands.Recognizing When You're the Guide, Not the Hero [00:15:40]"If you look around the room and you don't see the person who's doing this, you are that person. Maybe you're a guide. Maybe you're a guide in the story. And that's not a negative. You're Yoda. How can you get better than Yoda? You are Paul Heyman in wrestling, you are the guide. You're the advisor, the wise man."
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  • Guardrails For The Fintech FastLane
    Send us a textEPISODE SUMMARYIn this episode of Wrestling Payments, host Joe Casali sits down with Travis Dulaney, CEO and Co-founder of BalancedTrust, to unpack the ongoing friction between fintech startups and their bank partners. From missing compliance standards to misunderstandings around regulatory risk, Travis explains why so many good ideas hit a wall.Travis shares lessons from his time launching and selling PayFi, where inconsistent feedback from sponsor banks highlighted a significant problem: no standard process for compliance approval. That frustration led to the birth of BalancedTrust, a platform helping fintechs and banks align risk tolerance, automate onboarding, and scale safely.They also discuss why early-stage fintechs often fail to prioritize compliance—and how Travis's team offers a free tool to change that. This episode is a must-listen for anyone looking to grow responsibly in today's complex financial environment. GUEST-AT-A-GLANCETravis Dulaney CEO and Co-founderBalancedTrust LinkedIn  Noteworthy: 25+ years in fintech, building scalable, compliant solutions for banks and startupsKEY INSIGHTSLack of Standardization Is Slowing Fintech GrowthCompliance challenges aren't just technical—they're human. One of the biggest bottlenecks for fintechs trying to scale is the lack of standardization in how sponsor banks evaluate risk and onboard new partners. As Travis explains, different banks—and even individual BSA officers—interpret and apply compliance rules inconsistently. This leads to wildly different outcomes for the same applicant, creating confusion and wasted effort. The core issue isn't always regulation but the subjective way it's enforced. Fintechs often get rejected not because they're too risky but because they don't speak the bank's language or follow an expected format. This inconsistency drags innovation, limits access, and leaves founders guessing how to move forward. A more structured, transparent process would benefit banks and startups by aligning expectations and removing friction. Compliance Isn't Optional—It's a Growth EnablerIn the startup world, speed often wins. However, regarding financial services, speed without compliance leads to dead ends. Travis argues that compliance isn't a box to check—infrastructure helps fintechs grow. Too many early-stage companies treat risk management like a burden rather than a foundation. That mindset leads to breakdowns when securing a sponsor bank or raising capital. BalancedTrust was built to address this gap by giving fintechs a more precise roadmap: show where the risk lies, understand the rules that apply and know what actions to take. Travis points out that banks won't tell you how to fix your gaps—they're not liable for your mistakes. That's why having a structured, proactive compliance plan helps startups build trust, gain partnerships, and move faster with fewer surprises. Stablecoins - The Missing Link in Cross-Border Payments?While stablecoins are often discussed through the lens of crypto speculation, Travis highlights a more practical role: solving the long-standing pain point of the international money movement. Stablecoins, backed by fiat and supported by wallets on both ends, offer a fast, transparent, and secure alternative. They can bridge traditional banking and decentralized finance, creating a unified standard for moving value across jurisdictions. But Travis emphasizes that the real value isn't just technical—it's compliance-driven. If regulators and banks can confidently trace the source and destination of funds, then stablecoins will become more than a crypto tool—they will become infrastructu
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  • Beyond Credit: Sean Carter on Reframing Exposure Limits in Payments
    Send us a textEPISODE SUMMARYThis episode of Wrestling Payments tackles the critical topic of exposure limits in modern payments. Host Joe Casali and guest Sean Carter, President & CEO of Neach Payments Group, dissect an article by Jordan Bennett of Nacha, which focuses on payment modernization and digital transformation. Sean highlights a common misconception: viewing exposure limits solely through the lens of credit risk. He argues for a broader perspective, emphasizing operational risks like account takeovers and business email compromise.Sean explains how current exposure limit practices often focus on the unlikely event of a business's complete failure, rather than the more frequent occurrences of chargebacks and return items. He advocates for a more holistic review process, considering IT security practices and overall risk management. Sean also discusses the challenges financial institutions face with third-party senders and the importance of consistent due diligence.Finally, Sean challenges the common practice of assigning uniform exposure limits. He urges listeners to consider the unique risks of each originator and leverage available tools for efficient limit monitoring and enforcement. This episode provides valuable insights for financial institutions looking to strengthen their payment processes and mitigate risk.Sean CarterPresident & CEO Neach Payments Group and NEACHPayments risk expert advocating for holistic exposure limit reviews.LinkedIn KEY INSIGHTSRethinking Exposure Limits Exposure limits are often mistakenly viewed solely through the lens of credit risk. This narrow focus overlooks the significant operational risks prevalent in today's digital payment landscape, such as account takeovers and business email compromise. A more comprehensive approach considers a company's IT security practices, overall risk management, and the potential for fraud, ensuring a more robust and effective risk mitigation strategy. Shifting the focus from the unlikely scenario of complete business failure to the more frequent occurrences of chargebacks and returns offers a more practical and relevant assessment of risk.Third-Party Sender Oversight Financial institutions must extend their rigorous risk management practices to third-party senders. While institutions may have robust internal controls, neglecting the oversight of third-party partners creates a vulnerability. Ensuring these partners adhere to the same level of due diligence and risk assessment is crucial for maintaining a strong security posture and protecting the institution from potential fraud and operational failures. This includes implementing agreements and monitoring processes to guarantee consistent security practices across the payment ecosystem.
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  • Fraud Trends from an FI to Law Enforcement (The Lost Tapes)
    Send us a textEPISODE SUMMARYIt happens to the best of us. This session was recorded last year, but got lost in the shuffle. It may be a crime as the interview was with law enforcement and a member financial institution (at the time) on the topic of fraud... the show notes below.In this episode of Wrestling Payments, host Joe Casali engages in an insightful discussion with Matthew Hogan, CAMS, a detective with the Connecticut State Police and a Task Force Officer with the USSS Financial Crimes Task Force, and Ryan McKinnon, Senior Deposit Operations Fraud Analyst at South Shore Bank. The conversation dives into the complexities of fraud detection and prevention in the financial sector, highlighting the collaborative efforts required between financial institutions and law enforcement.Matthew Hogan shares his experiences investigating white-collar and cryptocurrency crimes, emphasizing the critical need for timely reporting and effective communication between banks and law enforcement to combat fraud. He underscores the challenges of prosecuting financial crimes, particularly those involving international actors and the increasing use of cryptocurrencies for money laundering.Ryan McKinnon discusses his role at South Shore Bank and the importance of education and community outreach in fraud prevention. He highlights the need for financial institutions to stay vigilant and adaptive to evolving fraud tactics. GUEST INFORMATIONMatthew HoganDetectiveConnecticut State Police(23) Matthew Hogan, MS | LinkedInRyan McKinnonAssistant Manager Fraud & RecoveryCharlesbridge(23) Ryan McKinnon, CAMS | LinkedIn(formerly Sr Deposit Operations Fraud Analyst with South Shore Bank)KEY INSIGHTSFinancial Institutions and Law Enforcement Must CollaborateEffective collaboration between financial institutions and law enforcement is crucial in combating financial fraud. Banks often detect scams but need proper communication to address the full impact. Law enforcement relies on detailed reports from banks to investigate and prosecute fraud cases. However, there's often a communication gap, with banks unaware of the outcomes and law enforcement not providing feedback. Bridging this gap can enhance fraud detection and prosecution, ensuring both sides work together more efficiently. Regular interactions and feedback loops between these entities can significantly improve the response to financial fraud.Cryptocurrency is a Major Vehicle for Modern Financial FraudCryptocurrency is a significant tool for laundering money and committing fraud due to its anonymity and ease of transfer. Financial institutions and law enforcement face scams involving cryptocurrency, from thefts to Ponzi schemes. Understanding cryptocurrency transactions and fraud tactics is crucial for developing countermeasures. As fraudsters innovate, staying informed and vigilant is vital. Preventative measures and investigative techniques must evolve to keep pace with the changing landscape of financial fraud involving digital currencies.Fraud Tactics Evolve but Core Elements Remain ConstantFraud methods evolve, but the core elements remain the same: urgency, a problem or prize, and a specific payment method. This consistency helps financial institutions develop effective detection and prevention strategies. 
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  • Pay-By-Bank, Not What You Think It Is!
    Send us a textEPISODE SUMMARY Sarah Stapp, Chief Commercial Officer at Aeropay, joins Joseph Casali to discuss the evolving payments landscape, focusing on Pay by Bank. Sarah shares her unique journey into fintech, from Craigslist job ads to leading global expansion at Braintree, and dives into ACH rails and real-time payments. Why Pay by Bank Matters: It offers fast, secure payment options directly from bank accounts, bypassing card networks. Sarah highlights how RTP and FedNow are shaping user expectations around speed and control across industries like gaming and insurance. Key Topics: Evolution of payment orchestrationUnderstanding “guaranteed ACH”Signals of Pay by Bank's growth in the U.S.Consumer-driven adoption over regulationGUEST-AT-A-GLANCE Sarah Stapp Chief Commercial Officer, Aeropay LinkedIn Noteworthy: Spent 12 years at Braintree, leading global expansion. KEY INSIGHTS Pay by Bank Is Here: Sarah explains how direct bank-to-bank payments using ACH rails and mobile authentication are gaining traction, especially in gaming. She emphasizes the importance of education for both merchants and consumers. Instant Payouts: RTP and FedNow are changing consumer expectations for receiving money. Sarah discusses the impact on gaming, insurance claims, contractor payments, and rent reimbursements. Guaranteed ACH: Sarah introduces “guaranteed ACH” to mitigate risks associated with traditional ACH, offering merchants fewer chargebacks and better cash flow. Payment Orchestration: Sarah unpacks payment orchestration, highlighting its role in optimizing transactions, centralizing customer data, reducing costs, and enhancing user experience.  
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About Wrestling Payments

Wrestling Payments is a podcast for professionals working at banks, credit unions, and FinTechs who are responsible for managing ACH and payment operations. In each episode, members of NEACH guide conversations to help professionals examine the challenges of modernizing payment operations. Ultimately, the stories uncovered through guest interviews and solo episodes will highlight industry trends and identify how organizations can build their payment operations for the future. 
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