Within the Trenches

Join me for a special New Year's Eve episode of Within the Trenches, where I share deeply personal and unforgettable stories from the past. Sponsored by INdigital - Facebook | LinkedIn | X | Web RapidSOS - Facebook | LinkedIn | X | Web Milestones and growth of the Within the Trenches podcast, including over 2.4 million downloads and international reach Ricardo's holiday adventures and family stories, from running the Rocky Steps to visiting Centralia, PA Behind-the-scenes tales of working New Year's Eve shifts as a dispatcher, including humorous and challenging calls Personal experiences taking emergency calls involving friends, family, and even his own house A heartfelt tribute to Ricardo's Uncle Emmett and reflections on the importance of family, connection, and living life without regrets If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

Join me for a special holiday episode of Within the Trenches, where I share deeply personal and unforgettable stories from Christmases past. Join me for a special holiday episode of Within the Trenches, where I share deeply personal and unforgettable stories from Christmases past. Sponsored by INdigital - Facebook | LinkedIn | X | Web RapidSOS - Facebook | LinkedIn | X | Web An unforgettable family break-in during the holidays and how it shaped Ricardo's outlook on safety The emotional impact of reuniting with past events through old dispatch records Funny and touching family moments, including a classic gift reveal mishap Sharing the legendary "Santa BOL" live on the radio and its lasting effect on the community How dispatchers stay resilient, create joy, and support each other during the toughest times If you have any comments or questions or would like to be a guest on the show, please email me at [email protected]. An unforgettable family break-in during the holidays and how it shaped Ricardo's outlook on safety The emotional impact of reuniting with past events through old dispatch records Funny and touching family moments, including a classic gift reveal mishap Sharing the legendary "Santa BOL" live on the radio and its lasting effect on the community How dispatchers stay resilient, create joy, and support each other during the toughest times If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

Ep 633 features Meagan, a 911 professional out of Kansas. Sponsored by INdigital - Facebook | LinkedIn | X | Web RapidSOS - Facebook | LinkedIn | X | Web How Meagan was inspired by her family's legacy in public safety and shifted from loss prevention to dispatch. The challenges and learning curves facing new dispatchers, including handling overwhelming noise and high-stress situations. First-hand accounts of critical incidents: from supporting officers during pursuits to dangerous situations. The importance of mental health, peer support, and coping mechanisms in dispatch, including emotional support animals. The impact of teamwork, support systems, and recognizing the wins within a tough and demanding career. If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

Ep 632 features Hope, a 911 director with New Hanover County 911 out of NC. Sponsored by INdigital - Facebook | LinkedIn | X | Web RapidSOS - Facebook | LinkedIn | X | Web Episode topics – First-hand accounts of Hope's early days as a young dispatcher and her baptism by fire The unique demands and life-or-death challenges of working in rural, small-town dispatch centers The critical impact of effective training, team culture, and mentorship in 911 centers Raw, emotional stories from major incidents, including the devastating effects of Hurricane Helene Lessons in leadership, mental health support, and advice for anyone entering or staying in emergency communications If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

Ep 631 features Anthony, a 911 professional and supervisor with Cass County Central Dispatch in Michigan. Sponsored by INdigital - Facebook | LinkedIn | X | Web RapidSOS - Facebook | LinkedIn | X | Web Episode topics – What dispatchers might say if sarcasm was allowed on 911 calls The surprising reality behind common (and not-so-emergency) 911 calls Dispatchers' picks for their ultimate theme songs while putting on the headset Hilarious slip-ups like accidentally saying "I love you" to callers The must-have snacks and dream dispatch chair features every dispatcher deserves If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].