Within the Trenches

Join me for a special episode highlighting a recent visit to Calhoun County 911 in Michigan. Sponsored by RapidSOS - Facebook | LinkedIn | X | Web Shout out and transition for longtime sponsor Indigital, and introduction of RapidSOS as the new episode sponsor. Visit to Calhoun County Consolidated Dispatch Authority in Michigan, including B-roll, interviews, and the vibe inside the center. The importance of teamwork, communication, and positive culture within dispatch centers. Emotional highlights from real emergency calls and how dispatchers support each other through critical moments. Powerful story of a lifesaving dispatch call coming full circle years later. If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

Ep 636 features Carolyn, a 911 professional out of Texas. Sponsored by INdigital - Facebook | LinkedIn | X | Web RapidSOS - Facebook | LinkedIn | X | Web Carolyn's unexpected start in public safety and her early experiences in dispatch. The significance and emotional impact of receiving the Guiding Light Award. Memorable calls and moments that shaped Carolyn's career and perspective. Major shifts in technology over the last three decades, including AI and real-time crime centers. Advice for new dispatchers and the importance of mental health and giving grace in the profession. If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

Join me for a special New Year's Eve episode of Within the Trenches, where I share deeply personal and unforgettable stories from the past. Sponsored by INdigital - Facebook | LinkedIn | X | Web RapidSOS - Facebook | LinkedIn | X | Web Milestones and growth of the Within the Trenches podcast, including over 2.4 million downloads and international reach Ricardo's holiday adventures and family stories, from running the Rocky Steps to visiting Centralia, PA Behind-the-scenes tales of working New Year's Eve shifts as a dispatcher, including humorous and challenging calls Personal experiences taking emergency calls involving friends, family, and even his own house A heartfelt tribute to Ricardo's Uncle Emmett and reflections on the importance of family, connection, and living life without regrets If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

Join me for a special holiday episode of Within the Trenches, where I share deeply personal and unforgettable stories from Christmases past. Join me for a special holiday episode of Within the Trenches, where I share deeply personal and unforgettable stories from Christmases past. Sponsored by INdigital - Facebook | LinkedIn | X | Web RapidSOS - Facebook | LinkedIn | X | Web An unforgettable family break-in during the holidays and how it shaped Ricardo's outlook on safety The emotional impact of reuniting with past events through old dispatch records Funny and touching family moments, including a classic gift reveal mishap Sharing the legendary "Santa BOL" live on the radio and its lasting effect on the community How dispatchers stay resilient, create joy, and support each other during the toughest times If you have any comments or questions or would like to be a guest on the show, please email me at [email protected]. An unforgettable family break-in during the holidays and how it shaped Ricardo's outlook on safety The emotional impact of reuniting with past events through old dispatch records Funny and touching family moments, including a classic gift reveal mishap Sharing the legendary "Santa BOL" live on the radio and its lasting effect on the community How dispatchers stay resilient, create joy, and support each other during the toughest times If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

Ep 633 features Meagan, a 911 professional out of Kansas. Sponsored by INdigital - Facebook | LinkedIn | X | Web RapidSOS - Facebook | LinkedIn | X | Web How Meagan was inspired by her family's legacy in public safety and shifted from loss prevention to dispatch. The challenges and learning curves facing new dispatchers, including handling overwhelming noise and high-stress situations. First-hand accounts of critical incidents: from supporting officers during pursuits to dangerous situations. The importance of mental health, peer support, and coping mechanisms in dispatch, including emotional support animals. The impact of teamwork, support systems, and recognizing the wins within a tough and demanding career. If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].