Within the Trenches

Ep 579 features a panel discussion entitled "No Dispatcher Left Behind." The panelists include Roxy VanGundy, director of Lyon County 911, KS, Erin Maccabee, a First Responder Clinician and Co-host of the After the Tones Drop Podcast, Cinnamon Reiheld, a First Responder Clinician and Co-host of the After the Tones Drop Podcast, and myself, Ricardo. This session was part of the Dare to be Great virtual event that took place from December 9 through 13th, 2024. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Strategies for maintaining identity and support post-dispatch service Emotional and psychological impacts of transitioning out of dispatch roles Rethinking traditional practices and fostering inclusivity in social gatherings Importance of community and connectivity among current and former 911 workers If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

Ep 578 features Kate, a Business Manager at Cobb County 911 out of GA.  Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Kate's emergency response experience and the evolution of technology Emotional toll of dispatch work and Kate's background with Homeland Security Importance of understanding personal strengths and finding the right role Kate's transition to Cobb County 911 and her motivation driven by past tragedies If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

Ep 577 features Kysheem, an Emergency Communications Officer-2 at Cobb County 911 out of GA.  Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Real-life experiences from Kysheem’s first emergency calls Comparison of phone and radio roles in emergency communications Detailed overview of the extensive training process for dispatchers Importance of staying composed and understanding subtle communication cues in 911 If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

Ep 576 features Madison, an Emergency Communications Officer 2 and Training Officer 1, at Cobb County 911 out of GA.  Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – The emotional impact of losing a colleague and the role of peer support The reality versus perception of emergency calls The use of dark humor in coping with job-related stress The importance of teamwork and shared understanding among colleagues If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].