Public Sector Podcast

• Adopting Zero Trust Strategies to Strengthen Cybersecurity - Jennifer Franks - Episode 125

  In this episode Jennifer Franks reveals how Zero Trust Architecture (ZTA) is revolutionising cybersecurity in government. Unlike traditional security models, ZTA eliminates implicit trust by enforcing continuous verification, strict identity authentication, and least privilege access, ensuring robust protection against unauthorised access and data breaches. The discussion highlights critical gaps in inventory and access management faced by federal agencies and emphasises the need for continuous monitoring and cataloging of data and network assets. We also examine how ZTA is an ongoing security process, requiring a phased implementation approach and continuous security awareness training to adapt to emerging cyber threats. Tune in to learn how Zero Trust is transforming cybersecurity into a proactive and resilient defence model for the public sector. Jennifer Franks, Director Center for Enhanced  Cybersecurity, GAO For more great insights head to www.PublicSectorNetwork.co  

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• What’s Next for Georgia’s Information Technology? - Nikhil J Deshpande - Episode 124

  In this episode of Public Sector Podcast, we explore how AI is transforming digital government services. The Georgia Technology Authority is leading the way by developing an AI governance framework that focuses on responsible and ethical AI adoption. Key initiatives include workforce training, operational efficiencies powered by AI, and strategic partnerships to ensure transparent and equitable implementation. As AI becomes the next major experience layer in public services, this episode examines how governments can prepare for an AI-driven future by investing in AI literacy, establishing ethical guardrails, and maintaining human oversight in decision-making. Nikhil J Deshpande, Chief Digital & AI Officer, Office of Digital Services & Solutions, Georgia Technology Authority, State of Georgia   For more great insights head to www.PublicSectorNetwork.co  

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• Driving Innovation: Uruguay Path to Digital Transformation - Herbert Paguas - Episode 123

  Herbert Paguas explores how Uruguay’s government has used digital technology to improve public services and what others can learn from their approach. He looks at the challenges they faced during their digital transformation, how they tackled them, and the impact on economic growth, social inclusion, and citizen engagement. Uruguay’s journey offers valuable insights into building a more connected and efficient digital society. Herbert Paguas Executive Director, National Agency for e-Government and Information Society (AGESIC)- Uruguay For more great insights head to www.PublicSectorNetwork.co  

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• Government Procurement Innovations - Angela Shell - Episode 122

  Here, Angela Shell dives into ways to make procurement more efficient, sustainable, and inclusive. She covers how technology is improving transparency, strategies for choosing eco-friendly products, and ways to get the most value from group purchasing agreements. Angela also looks at how to create more opportunities for diverse suppliers, like small and minority-owned businesses, and explores innovative bidding methods, such as reverse auctions, to streamline procurement. Angela Shell, Chief Procurement Officer, Department of General Services (DGS) For more great insights head to www.PublicSectorNetwork.co  

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• Trust through listening: learn about how the NSW Government is using data and insights to make services easier to access, more effective and more trusted by the community - James Bates - Episode 121

  Join James Bates as he delves into the best ways to reach citizens and earn their trust in public services - through listening and acting on feedback. James walks through the huge improvements NSW government has made in collecting data and using it successfully to learn about its citizens, comparing the process from pre to post-pandemic arenas and how current behavioural data sets prove that when the government shows that it is listening and doing what it says its going to do, creates trust. He highlights with examples from the NSW government, the importance of inclusion in building trust in citizens and the key to great service design and delivery. James Bates, Executive Director Customer, Data and Insights | Chief Data Officer, Department of Customer Service. For more great insights head to www.PublicSectorNetwork.co  

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