Inside EMS

• Tactical empathy: The leadership tool you’re not using enough

  When conflict flares up in your organization, do you fuel the fire or douse it with empathy? In this week’s episode of the Inside EMS podcast, Chris Cebollero and Kelly Grayson break down how to handle interpersonal drama and tough conversations like a leader — with calm, clarity and tactical empathy. Tactical empathy isn’t about being soft; it’s about being smart. It’s the intentional art of listening, labeling emotions and showing people they’re seen — without letting things spiral into chaos or resentment. Drawing from leadership lessons, clinical psychology and their own missteps, Chris and Kelly lay out 5 solid tools you can start using immediately, from mirroring and eye contact, to setting respectful boundaries. Whether you’re managing late shift changes, dealing with crew conflict or just trying to keep morale afloat, this is an episode that gives you actionable steps — not just leadership fluff. Oh, and if you think “tactical” doesn’t belong in the same sentence as “feelings,” they’re here to prove you wrong. Memorable quotes “Conflict is part of EMS. You cannot avoid it.” — Kelly Grayson “Empathy’s not a rescue mission. It’s a recognition moment.” — Kelly Grayson “The trick isn't avoiding conflict. It's learning how to handle it without crushing morale, without leaving the other side, or having one or both sides feeling that you're showing favorites or you're blind to their concerns.” — Kelly Grayson Enjoying the show? Contact the Inside EMS team at  [email protected] to share ideas, suggestions and feedback, or let us know if you’d like to join us as a guest.

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• Fusion medicine meets EMS: Inside Utah’s newest care approach

  When most people see red tape, they stop. Darin Johnson saw an opportunity. In this episode of Inside EMS, Chris and Kelly welcome Darin — a paramedic, operations supervisor and now urgent care owner — to break down how he helped spearhead Utah’s House Bill 14. The goal? Allow paramedics to practice to their full scope outside of traditional EMS settings. What started as a frustrating moment working in mobile IV therapy spiraled into a full-on legislative effort that took over 3 years to realize. And guess what? It passed. But Darin didn’t stop there. He then launched Mod Doc, a fusion-style urgent and primary care center in Draper, Utah, run with a team of paramedics, flight nurses and a nurse practitioner. The mission? Community-centered care that blends traditional and holistic approaches — and gives paramedics a real seat at the table. This episode is a playbook for anyone ready to stop asking “Why not?” and start saying, “Watch this.” Top quotes from Darin Johnson “I'm just trying to create fusion medicine. Kind of like when you go to a restaurant and you get fusion food. I just want to bring all the best parts of medicine together and provide the best care for people so they can have good quality of life.” “Paramedics should be expanding their scope of practice. We really should be utilizing our ability to operate in remote environments and in homes and everywhere else.” “I had a moment where I just stopped and went, ‘Wait, huh? You'll let me do all these things if I'm working for an EMS agency, but if I have all the same things in place working private than I can't do that.’ And it started this whole journey of wanting to understand why paramedics weren't recognized for their scope of practice in the private setting.” Enjoying the show? Email the Inside EMS team at [email protected] to share ideas, suggestions and feedback, or let us know if you’d like to join us as a guest.

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• ‘If you think Taco Bell is a post location, you might be in EMS’

  It’s EMS Week wrap-up time, and Chris Cebollero and Kelly Grayson are back in classic form in this episode of the Inside EMS podcast. From jokes about Sloppy Joe leftovers from Hospital Week to heartfelt gratitude for the medics still grinding it out day after day, this episode hits all the notes. Chris and Kelly talk about why EMS Week still matters; more than just stickers and slogans, it’s about recognizing the quiet pride, the commitment and the transformation that EMS professionals bring to their communities every single day. The hosts challenge listeners to advocate for the profession, share their stories, and — most importantly — support one another. Whether you’re still running lights and sirens or mentoring the next generation, this one’s for you. Memorable quotes “You may be in EMS if you finish a trauma report while chewing beef jerky at 3 a.m.” — Kelly Grayson  ”We need to treat EMTs, paramedics, dispatchers and supervisors with respect and do things for them 51 weeks of the year, and then take EMS Week off.” — Kelly Grayson “This isn’t a flashy job, it’s not always recognized ... but it’s real. And it gets in your blood.” — Chris Cebollero “Keep on being the rumpled angels of healthcare.” — Kelly Grayson Enjoying the show? Contact the Inside EMS team at [email protected] to share ideas, suggestions and feedback, or let us know if you’d like to join us as a guest.

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• Criticism 101: Why you should stop blowing off feedback

  When it comes to taking criticism, EMS professionals are … not great. In this episode of Inside EMS, cohosts Chris Cebollero and Kelly Grayson get real about why criticism hits so hard and how we can start to deal with it like grownups (instead of defensive toddlers). They break down Chris’s recent article, “10 practical tips for responding to criticism,” sharing personal stories of defensiveness, arrogance and the long road to emotional intelligence. From learning to separate emotion from feedback to asking for clarification and recognizing when there’s truth in someone’s harsh words, this episode is a masterclass in professional and personal growth. The duo also explores how criticism ties into self-awareness, communication with partners, and even romantic relationships. Whether you’re a seasoned medic or a brand-new EMT, these tips will help you take feedback like a pro without letting it wreck your day. "We do not want our medicine criticized. We do not want our work ethics criticized. We just do not want criticism.” — Chris Cebollero "Experience comes from mistakes. Mistakes come from lack of experience." — Chris Cebollero  “Back in the day, I didn't care. I used to say the same thing. People either love me or hate me; there's no in the middle. But you know what? I wasn't looking at the bigger picture.” — Kelly Grayson Enjoying the show? Email the Inside EMS team at [email protected] to share ideas, suggestions and feedback, or let us know if you’d like to join us as a guest.

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• Hot as a hare, mad as a hatter: Cracking the toxidrome code

  In this episode of the Inside EMS podcast, hosts Chris Cebollero and Kelly Grayson dig deep into one of EMS's most overlooked (and often forgotten) topics — toxidromes. You might remember the word from paramedic class, but today’s street calls demand more than a vague memory. With patients taking everything from grandma’s Ativan to street-made speed, understanding toxidromes is crucial for making quick, accurate clinical calls. The crew breaks down the five major toxidromes every medic should know: anticholinergic, cholinergic, opioid, sympathomimetic and sedative-hypnotic. From classic mnemonics like “mad as a hatter” to real-life stories of fire ant poisonings, this episode serves up practical knowledge with EMS-grade humor. Chris and Kelly cover telltale signs (sweaty vs. dry skin, pinpoint vs. dilated pupils), treatment pearls of wisdom (easy on that naloxone, folks), and the real-world complications of polypharmacy. Plus, they touch on lesser-known players like serotonin syndrome and hallucinogens. This one’s a refresher you didn’t know you needed — but you’ll be grateful when you respond to your next overdose call. Memorable quotes “Antidotes are overrated. Supportive care will take care of most of the toxidromes out there.” — Kelly Grayson “If they’re pleasantly stuporous but breathing effectively, it’s not an overdose. It’s just a dose.” — Kelly Grayson “Narcan is not a punishment, it's a treatment. You don't slam it, you bump it just a little bit, just enough to get them breathing again.” — Kelly Grayson Enjoying the show? Email the Inside EMS team at [email protected] to share ideas, suggestions and feedback, or let us know if you’d like to join us as a guest.

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