Extreme weather, cyber attacks, and disruptive technology pose growing threats worldwide. And energy companies are at higher risk. In Episode 121 of thinkenergy, we discuss the urgent need for crisis readiness in Canada’s energy sector. Guest Melissa Agnes, CEO of the Crisis Ready Institute, is an authority in crisis preparedness, reputation management, and brand protection. With experience spanning NATO to global non-profits, tune in for her insight on how to fortify your brand for turbulent times.   Related links   Crisis Ready, by Melissa Agnes: https://melissaagnes.com/crisis-ready/ Melissa Agnes on LinkedIn: https://www.linkedin.com/in/melissaagnes/   Melissa Agnes on Twitter/X: https://twitter.com/melissa_agnes  Crisis Ready Institute: https://crisisreadyinstitute.com/ To subscribe using Apple Podcasts:  https://podcasts.apple.com/us/podcast/thinkenergy/id1465129405   To subscribe using Spotify: https://open.spotify.com/show/7wFz7rdR8Gq3f2WOafjxpl   To subscribe on Libsyn: http://thinkenergy.libsyn.com/ --- Subscribe so you don't miss a video: https://www.youtube.com/user/hydroottawalimited   Check out our cool pics on https://www.instagram.com/hydroottawa   More to Learn on https://www.facebook.com/HydroOttawa   Keep up with the Tweets at https://twitter.com/thinkenergypod -------------- Transcript: Dan Seguin 00:06 This is Think Energy. The podcast that helps you better understand the fast changing world of energy through conversations with game changers, industry leaders, and influencers. So join me, Dan Seguin, as I explore both traditional and unconventional facets of the energy industry. Hey, everyone, welcome back to the think energy podcast. Within the energy sector, we've seen numerous companies rise and fall in the eyes of the public when confronted by crises for which they were unprepared. As climate change, cyber attacks and other threats wreak havoc, energy companies from around the world are finding themselves more susceptible to dealing with crises on a regular basis. Here in Ottawa, we've seen our city hit with major weather events, including tornadoes, floods, freezing rain, major thunderstorms, and durational. windstorm in the last few years alone. So, take it from a company that knows - a crisis communication plan cannot be drafted and filed away on a shelf to collect dust. It's a living document that has to be integrated across the entire organization. However, emergencies and crises are unpredictable and rarely unfold as rehearsed. So our crisis program has to be flexible and practical. In a fast moving event, it is important to make sure processes are as smooth as butter. How a company communicates during a crisis has changed dramatically during my career. From the rise of the Internet, social media, smartphones and voice technology to name just a few. These new channels present opportunities to connect with your audiences, we are now able to communicate instantly directly to the public in the event of a crisis. In our space, Hydro Ottawa is seen as an authority which enables us to frame the conversation appropriately. At the same time, during a crises, all eyes are on us. And we better shine. As Warren Buffett said, it takes 20 years to build a reputation and five minutes to ruin it. The Internet, and the communication channels that come with it also present challenges, namely, information overload. Everyone is now vying for your attention. Given all the information out there, you don't want to just be more noise, you need to stand out. So here is today's big question. If 1 Transcribed by https://otter.ai your phone rings tomorrow, and you're suddenly confronted with a major crises, are you and your business prepared to handle it? Do you know what steps to take to mitigate that damage? So joining me today, I have a leading authority on crisis preparedness, reputation management and brand protection. She is the founder and CEO of the Crisis Ready Institute and the author of Crisis Ready Building an Invincible Brand in an uncertain world. My very special guest today has worked with NATO Ministries of Foreign Affairs and Defense financial firms, technology companies, health care organizations, cities and municipalities, law enforcement agencies, the global nonprofit, and many others. She is a guest lecturer at universities around the world and also sits on the Global Advisory Council for the Institute for strategic risk management. Dear listeners, please welcome Melissa, Agnes. Melissa, maybe you could start by sharing with our listeners your journey into crisis management, what's a crisis management strategist? And how did you get where you are today? Lastly, what does it mean to be crisis ready? Melissa Agnes 04:34 Okay, the three part question and I'm going to do my best to be as succinct as possible. So crisis management strategist- I view it that way. Crisis communication strategist, crisis leadership. Like I view the strategy part of it to say that it's not just reactive, right? You're not being simply reactive where you're being hit with something and you're reacting to something. You are- you need to be strategic in the way that you respond to crisis, as well as in the way that you prepare to respond to crisis. So that's the whole premise of being crisis ready, which was the third part of your question. So that's what a strategist comes in. And I'll add that it's not about, you know, PR people might look at or if people might associate it with PR and spin. It's not that at all. It's not about manipulation. It's about looking at the long term of what's happening, and essentially the relationships that matter to the organization, and looking at a crisis through a lens that says, 'What's the best way for us to respond now and over the long term", which I'm sure we'll dive more into intense conversation in a way that keeps us building strengthening trust. With your question in regards to what is does it mean to be crisis ready? The answer is right there. So crisis ready is a term that I coined well over a decade ago, because I was dissatisfied with the status quo of crisis preparedness, which is pretty much a through line throughout my entire career, as my career is based off of frustration and I don't like to complain, so I don't like complain about something and not provide a solution. So my career is always around, like what's happening in the world, what really, really doesn't just doesn't sit right with me. And then what can I do in my way to contribute right to make things better? So the crisis ready came from the frustration that crisis preparedness, quote, unquote, crisis preparedness, which the was the more common kind of terminology for it within our profession, or within the industry was about having a plan, checking that box off, that leadership could say, like, Okay, we've got a crisis management plan, or we've got a crisis communication plan, we're set. And I knew 15 years ago, 14 years ago, when I started this, that made no sense to me. So I turned the coin crisis ready to give it a specific definition, which is it's a cultural approach. It's not just about having a plan. It's about building out programs and ingraining them into the culture of the organization. So that every single member of every single team in every single department and every single division and every single region, has the skill set has the mindset and has the capabilities to identify risk and its onset, to then figure out what to do with it, like categorize it, know what to do with it. So is it an issue? Is it a crisis? What do I do? And then effectively responding to the 2 Transcribed by https://otter.ai incident or the situation in a way that, yes, it de escalates it quickly, yes you mitigate long term material impact, but more over that piece with crisis ready, that's very unique and very important, is you respond in a way that strengthens trust. Dan Seguin 07:45 Okay. Sorry. Now, this is another two part question. Melissa Agnes 07:50 Let's do it. Dan Seguin 07:51 When a crisis hits, the last thing we want is for a company to bury their heads in the sand. Having said that, is there such a thing as a manageable framework for effective crisis communications? Next, here's my other question. When might that framework help an organization deal with an actual event? communicate in real time and deal with stakeholders like elected officials, the media, employees and constituents? Melissa Agnes 08:25 Okay, so the first part of that question is, is there such thing as a manageable framework for effective crisis communication? Absolutely yes, because I teach it. That's what we do we help. So essentially, are Crisis Ready Institute exists, because there is a lack or there's a void of actually teaching the essentials for crisis communication and crisis leadership, in any aspect of our academic lives. We're not taught these things no matter what, you know, it's very, very, very rare. And if you have been taught, it was likely very recently, and probably not even to the level that I would really give it that stamp of approval, unfortunately. So yes, all of that to say that that is what Crisis Ready Institute does, that is a big part of what I do is I see complex subject matter and skills, and I'm able to kind of put them into formulas and frameworks and different things that make it make them just more comprehensible. Is that a word? That's a word, right? That's an English word. Easier to understand, easier to truly conceptualize and giving a formula for okay, it's like until that skill level is at the point that we want it to be, where its intrinsic, and it's reflexive and it's just like, something happens and you know how to respond. That you want to have those 1-2-3 steps that are actually applicable. So yes, and then this second part of your question was, I mean, the crisis ready framework is designed to be scalable from issue straight through to crisis. So obviously, we teach for the worst case scenarios. But if you can respond to the worst case scenarios in a way that, again, de escalates the situation quickly, mitigates long term material impact, and strengthens trust within the organization, both internally and externally. So essentially, strengthening brand equity, building brand equity as a result of the crisis management. Then if you can do that, in the worst times, you can do that - you can apply all of the same tactics, all of the same techniques, all of the same strategies, in issue management. And in doing that, so like the lesser degree type of situation, materially impactful type of situation. So taking that, and when you are able to do that, first of all, obviously, you nip issues in the bud, like really quickly. And secondly, the organizations that are really truly crisis ready they are less vulnerable, to crises and to risks and to, you know, the things happening because they know they have, again, it's the mindset, the skills and the 3 Transcribed by https://otter.ai capability to respond. And the frameworks that we have at Crisis Ready Institute are designed to be one scalable, but also building blocks. So you learn the fundamentals. And you learn how to apply them in different types of situations and scenarios with different types of mindsets and emotions and all of these different facets that play into crisis management. Dan Seguin 11:32 Okay. How vital is it for an organization to maintain their social licence to operate? How does one safeguard its reputation? Melissa Agnes 11:43 Okay, well, I think that you are the perfect person to answer that question. I mean, how vital is your social licence to operate, right? Like, that's reputation. That's trust. That social licence to operate, it's in the name, you can't really have a successful business in certain industries without it. And it's all about trust. It's all about - you and I were just talking about this right before we hit record, right? It's all about how much trust do you build prior to a crisis? And how well do you know how to respond to that trust remains and hopefully even strengthens as a result of effective crisis management? When it comes down to, for me, with the way that I see it to, like, simplify it as much as possible, is that strong business, solid business, successful business is built and developed on like, strong relationships. Right. So that's the social licence to operate, if you want to look at it that way. Crisis Management is about doing right by those very relationships. When it matters most when you're put to the test. It's all about trust. Dan Seguin 12:53 If the communications plan is a living organism that helps you navigate through any disruption. Is it safe to say that it's not about dusting off that plan that just sits on that bookshelf? Melissa Agnes 13:11 Absolutely. Things happen too fast. Things happen too fast things happen outside of the realm of what we planned for, or what we may have imagined it to be, or unfold as anybody who had a crisis management plan. And I'm saying plan, like, I'll use the words program and culture and skill set and mindset capabilities to talk about crisis ready, right. But if we're looking at it through the crisis, preparedness, going back to the start of our conversation, lens of like, let's check off that box. And let's just have that plan. Plans are linear, they're siloed. They're theoretical, more than they are practical, they become obsolete pretty much the second you put them on the shelf. And they're not ingrained. Things happen so quickly, they escalate so quickly, that to be looking around going like, oh, where's where's the plan that I think that one day, once upon a time we created, like, let's look at that and try to see. Already you're suffering Crisis Response penalty as a result of that, because you're not being effective with your time in terms of response. So anybody who had that type of plan prior to COVID, as an example, quickly, unfortunately realized and learned the hard way. How ineffective that mindset that approach is, so we really, really want to look at crisis ready as a program as a skill set as the mindset is capability that's ingrained into the culture of the organization. 4 Transcribed by https://otter.ai Dan Seguin 14:34 Okay, Melissa, now, let me ask you this. How can an organization transform crisis readiness into a competitive advantage? Melissa Agnes 14:46 That's a really great question. This is one of those things that like it's really hard to sell what I do - Crisis Ready - because effectively what you're doing is you're trying to sell insurance to people who, who aren't obliged to pay purchase insurance right and human nature states that we don't want to look we want to avoid, we don't want to look at what's challenging or what's scary, or what makes us really uncomfortable, especially if we're not thrown into it and like being faced with it in the moment. So like, life is good, business is good, why would you want to look for it? Or look at what makes you uncomfortable? And the what if the downsides of the what ifs? That's really hard. And one of the ways that I've learned to do that to to sell it essentially, isn't answering that question is looking at what is the value of being crisis ready? What does it do to the team, to the culture to the morale internally, what does it do with regards to trust. And just having that culture that you know, something minor goes wrong, but you have this culture that sees that as an opportunity to strengthen relationships and to evolve as an organization as a service provider, or, you know, a product creator. So all of these different facets of like, what it means to be crisis ready with the core values assigned with crisis ready are and how they lay out day to day, not just to effectively manage crisis when it happens, or even mitigate crisis from happening. But what's the value that it brings internally and externally to increase? We'll go back to the word brand equity of your organization, there's a massive competitive advantage in those answers. Dan Seguin 16:35 Okay, now, a little while back, I attended your amazing, it is truly amazing, a 10 week course on honing your crisis communication and leadership skills, where you stated, if I recall, that you cannot put emotion over logic. What is the role and power of emotion within issue and crisis management. Melissa Agnes 17:00 So you can't let's let's let's flip it, you can't put logic over emotion. So the crisis ready rule is, you cannot beat emotion with logic. So just to make that clear. Emotion plays a major role in any type of crisis for every person involved, whether you're the leadership team, whether you're, you know, the members of the team who are doing different roles within managing the crisis, whether you're an outside impacted party by the crisis, you don't have a motion, you don't have crisis for that emotion. Meanwhile, you cannot beat emotion with logic. So you're speaking to as a leader, as a communicator, in times of crisis, you stand up, you rise up, and you communicate with your stakeholders who are being affected by the crisis in one way or another. Those people who are affected by the crisis in one way or another, are highly emotional, right? They have emotion and probably very deep, very real, very deep seated emotion running through them. What happens to us as human beings is emotion then comes to the forefront we're emotional beings, as human beings, no matter how logical or cerebral or rational we believe ourselves to be, we're still emotional beings, because we're human beings is the nature of how and who we are at what happens is when those high intensity, quote unquote, negative emotions kick 5 Transcribed by https://otter.ai into gear they come forefront, and they kind of they cloud judgment. I see it as the heart kind of coming up harping emotion coming up, and like putting this cloud around the brain, where you can't just speak or spew out logic, because the emotions are blocking it. It's clouding judgment, it's doing all kinds of things that a lot of leaders stand up and in those times, they just, they think that they just have to keep hammering out the truth and hammering out the facts that keep repeating the same things over in a very logical way. But they're missing the emotion, the emotional relatability, or the emotional, intelligent effect of it. And so in order to be able to communicate and lead effectively through crisis, you have to understand, know how to, first of all, understand emotion, the different types of emotions that that we have as an experience of being human. Understand how those like most emotions reside in our bodies, how they work, understand how to anticipate the emotions of your stakeholders, to the most extent possible. And then you have to be skilled in the ability to communicate in a way that puts the emotion first so that you can dissipate that cloud that is clouded like that's in front of the brain. I'm like doing this you can't see me when I'm like doing this visual in front of my face. But you want to dissipate that cloud that's blocking that's clouding judgment so that then you can speak to the rational, then you can speak to the logical. But trying to stand upon times of crisis when everybody is hyper emotional, and just spew out facts, you are going to miss the mark, you're not going to succeed the way that you can and should succeed. Dan Seguin 20:11 Now Melissa, to ensure crisis readiness, how critical is it for companies to identify high risk scenarios? And pushing this further? Should we be looking at defining the different triggers and thresholds of impact? Melissa Agnes 20:30 I would say so, first of all, identifying high risk scenarios is a part of the framework for crisis ready. So yes, so for anybody who may not understand that terminology, it's really what we're looking at is your most likely high impact types of events, situations that can put your organization into a crisis. We all have them as human beings, we all have them as organizations, as companies, as brands, whatever, however you want to word that. So yes, very, very, very important part of being crisis ready as you go through the motions. So let's say you identify just, you know, five high risk scenarios, the most likely high impact types of events to that you are susceptible or vulnerable to as an organization. Let's say you identify five. Go through the motions and part of being crisis ready is to go through the motions and becoming crisis ready for each of those five. Now, yes, absolutely. A sixth event can come out of nowhere and blindside you. But the whole going back to mindset skill set capability and culture is because you've gone through or asked. Once you've gone through the motions of truly becoming crisis ready for all of those five high risk scenarios. When the sixth one comes in, you know, turns around and hits you, or blindsides you and hitting you, you are so ready, your team is so skilled, you have everything that you need, and that it takes to be able to effectively respond to that sixth scenario, in the best timeframe as possible. So yes, identifying them doing the work to better understand them. And then in that answer the second part of that question, in that you will be looking at what would be indicators? So, so yes, triggers and indicators? And what are the thresholds of impact? So you're looking at a situation, say such a situation A, and you're saying 'At what point would situation crisis 6 Transcribed by https://otter.ai Scenario A be an issue for our organization? And at what point would it be a crisis?' You're really defining painting a picture of what those differences are? And then you're doing a deeper dive with the with the team and saying, Okay, what's the difference there? What are the criteria? What is the criteria that really made that customer past the threshold of issue to crisis? So you're trying to understand to the most extent possible, what are you know, what are the different aspects that make something a crisis for your organization, remembering that a crisis for one does not necessarily translate into a crisis for all. Dan Seguin 23:07 Now, in times of major disruptions, like a power outage, or maybe even a cyber event, scanning your landscape is critical. Any recommendations on how companies should look at monitoring the social landscape and mainstream media? Melissa Agnes 23:28 I think it should really go back to you, Dan. I think you guys do a phenomenal job at this. I mean, there's a lot to look at, and making sure that you have your baselines set up so that you know what a peak or valley looks like. You can detect it. I'd also say it's not just, you know, people go like, should we monitor every platform? Should we monitor, there's so many platforms, there's so many this, there's so many that, there's so many hashtags, so many, etc. It's really understanding your stakeholders and where you're where you have presence, right, and where that presence has impact because just because something - so one, just because something goes viral does not make it a crisis. That's not the criteria that makes it a crisis. That can be a viral issue, and not a viral crisis, right? Or a viral issue and not a crisis. And then too, just because something gets negative attention in one platform, if you don't have your course for stakeholder like the people who really mattered to the success and vitality of your business, on those platforms, and those people never hear about it, you might just have a whole bunch of haters that just aren't getting any traction. This is also about understanding what you're monitoring where, you're monitoring and why you're monitoring those, what in those squares. And then I think a third piece, I think that was two things. A third piece that I would add that is really understanding and I think this is a lot of where companies are getting it wrong right now - is understanding what is happening in the world that you transformations, the evolutions that are happening in the world and how they may or may not impact your relationship with your stakeholders, your relationship with your brand, the reputation of your organization, and to look at and be like, Oh, that's, you know, this conversation, this societal conversation or this Hot Topic doesn't apply to us to just look at something and be like, No, it doesn't apply to us without doing a deeper dive into how it might actually apply to you and how it might actually be important to the people who are important to your business is something that a lot of leaders, a lot of companies are missing the mark on right now. Dan Seguin 25:39 Cool. Melissa, can you share with us some simple takeaways, for example, what are some of the biggest and most common mistakes an organization should avoid? Melissa Agnes 25:52 7 Transcribed by https://otter.ai One of them is what we just said. Some other ones, I'll go to what we call at Crisis Ready Institute with call the CRP- the Crisis Response Penalty. So that term came out of my book, as I was writing my book, and what we're looking at there is, the longer you take to effectively respond, and I'll define what effective response is in a second. So the longer you take to effectively respond to a crisis, the more pressing credibility, you destroy the more ownership of the narrative you lose, and the more material impact you suffer. So that is the crisis response penalty, it is the penalties or the consequences of not responding properly. And effective response requires the right actions to be taken to actually fix remedy sold for you know, stop the bleeding, right the wrongs, etc, while you simultaneously communicate the way that you need to communicate and with whomever you need to be communicating with. And all of that has to happen. So actions and communications have to happen in the right timeline, and simultaneously. So if you falter on any one of those, then you're going to fail in your crisis management. And one of the biggest, most common mistakes to avoid so specifically to answer that it happened specifically to answer your question is the communication piece, because for the reasons that we've kind of already just highlighted, which are the vulnerability, the the fact that it's so uncomfortable, the fact that it's so vulnerable, the fact that people haven't been taught how to communicate with high EQ so that you can communicate through the emotions and actually resonate with the people you need to resonate with, so that they trust you and they follow your leadership? So yeah, I mean, we could go on and on and on, and on and on talking about the pitfalls to avoid. But even just looking at it as a framework of that crisis response penalty, what that means, what is involved in making sure you don't suffer a crisis response penalty, and making sure that your team has, again, the mindset, the skill set and the capability to not make those mistakes. Dan Seguin 28:06 Cool. That's a great segue, Melissa. Before signing off here, I'm hoping you can maybe share what are some of the requirements for a strong and effective narrative during a crises, but also ways to ensure we maintain that consistent tone, and stay on message. Melissa Agnes 28:29 I mean, we there's a formula that we use at Crisis Ready Institute, which is an it would take about, yeah, we could go into detail in it if we wanted to, but we teach it, it takes a while. But we really want to look at validate understanding emotions, validating those motions, relating to those emotions, and then coming in with your logic. And when you come in with your logic or your rationale, and you know, the directives and all the things that are very cerebral versus emotional, you want to make sure that you're having this balance of providing reassurance, providing hope, and having the courage to hold that space, that uncomfortable space, where the emotion sets. So as a framework, super high level, that's what you want to be making sure you're hitting, and I want to make sure that I answer your question properly. So strong narrative. So having that, having that framework will help to keep you addressing the things that are important to address that a lot of times leaders and communicators don't feel comfortable doing so they avoid them, which creates CRP Crisis Response penalty. And when you're doing that, you're doing that balance of risk providing reassurance, and hope and courage you're looking at. So just say, where you said I had to help maintain a consistent tone and stay on message. That's where you make sure that you're always checking in you're doing that you also want to make 8 Transcribed by https://otter.ai sure, so part of that is understanding what actually want what actually matters to people and making sure you're hitting those points, but also anticipating, anticipating the questions, anticipating the concerns, anticipating the fears and all of these, you know, things that we can anticipate if we take the time and put the attention to doing that, and making sure that you're getting ahead of the things that you can get ahead of, so that you're not always playing catch up. Dan Seguin 30:27 Okay, very cool. Melissa, we always end our interviews with some rapid fire questions. Are you ready? Melissa Agnes 30:35 I'm ready. Let's do it. Dan Seguin 30:37 Now, maybe you could start us off by sharing with our listeners. What are you reading right now? Melissa Agnes 30:44 I actually just finished reading it. It's called The Big Leap by Gay Hendricks and I highly, highly, highly recommend it. Dan Seguin 30:50 Okay, next one, Melissa. Who is someone that you admire? Melissa Agnes 30:55 I admire a lot of people. My significant other I admire him greatly. People on my team I admire greatly. There's a lot of people that I admire. Dan Seguin 31:05 Okay. What is your favorite movie or show? Melissa Agnes 31:09 On right now? Oh, man. I mean, I would say like Friends to me is like my all time favorite. What have we watched recently? We watched - I'm so bad with names and remembering this stuff. Silo was good. Shrinking was good. There was one recently there's one with Amanda Seyfried that I really enjoyed. I was sick last week and I like binged it over the weekend because I just got better. That one was called the Crowded Room. Yeah, I think there's a bunch of good things out right now. Oh, we just watched over the weekend we watched it's a movie about dogs, what's it called - Strays! With their like the voices of ...I don't know but strays, however, I will say that it looks like it's it's family friendly. But it is not. Don't let your kids watch it. It's very adult friendly. But it's hilarious. Dan Seguin 32:03 Okay, next one, aside from necessities. What one thing could you not go without in a day? 9 Transcribed by https://otter.ai Melissa Agnes 32:12 Okay this sounds so corny but emotional connection with my significant other. We travel a lot so I think checking in with each other, like just tapping in and making sure that - he's different from me in that I kind of get my good mornings and my good nights and things like that. I don't think I could go without those. Dan Seguin 32:30 Lastly, what is exciting you about your industry right now. Melissa Agnes 32:35 Oh, exciting, and that frustrated me. Um, the thing that I'm working on right now I'm working on, you know, I'm calling it my quote unquote, next big thing. That's really exciting to me. So new content, new things that are coming, that I think will, again, stemmed from a frustration in the world. And we touched a little bit on some of it during this conversation, but the, um, it'll be my next book. It'll be my next TEDx Talk. It'll be a whole bunch of things. And that's, that's kind of keeping me fired up. I'm very excited about that. Dan Seguin 33:06 Well, Melissa, this is it. We've reached the end of another episode of the Think Energy podcast. Now if our listeners want to learn more about you, your organization, how can they connect? Melissa Agnes 33:19 Melissa Agnes, I'm on social. I'm primarily on LinkedIn, definitely. IG definitely. That's pretty much it. Where I'm like, actually active and then crisisreadyinstitute.com Or just crisisready.com. You can find all kinds of stuff there as well as to connect with me. Dan Seguin 33:36 Again, Melissa, thank you very much for joining us today. I hope you had a lot of fun. Melissa Agnes 33:41 I did. Thanks, Dan. Thanks for having me. Dan Seguin 33:44 Cheers. Thanks for tuning in for another episode of The Think Energy podcast. Don't forget to subscribe and leave us a review where ever you're listening. And to find out more about today's guests or previous episodes, visit thinkenergypodcast.com I hope you will join us again next time as we spark even more conversations about the energy of tomorrow.

As demand for electricity increases, the need to diversify supply is also on the rise. In Episode 120 of thinkenergy, Lesley Gallinger, CEO of Ontario's Independent Electricity System Operator (IESO), unpacks what’s driving the transformation of the province’s power system, the potential opportunities, and the obstacles standing in the way. From hydrogen innovation to resource procurement, listen in to learn how the IESO is helping Ontario navigate to a cleaner, reliable, and affordable energy future. Related links ●     Lesley Gallinger on LinkedIn: https://www.linkedin.com/in/lesley-gallinger-784a194/ ●     Lesley Gallinger on Twitter/X: https://twitter.com/lmgallinger ●     IESO website: https://www.ieso.ca/ ●     Hydrogen Innovation Fund: https://www.ieso.ca/en/Get-Involved/Innovation/Hydrogen-Innovation-Fund/Overview ●     Powering Ontario’s Growth report: https://www.ontario.ca/page/powering-ontarios-growth To subscribe using Apple Podcasts: https://podcasts.apple.com/us/podcast/thinkenergy/id1465129405 To subscribe using Spotify: https://open.spotify.com/show/7wFz7rdR8Gq3f2WOafjxpl To subscribe on Libsyn: http://thinkenergy.libsyn.com/ --- Subscribe so you don't miss a video: https://www.youtube.com/user/hydroottawalimited Check out our cool pics on https://www.instagram.com/hydroottawa More to Learn on https://www.facebook.com/HydroOttawa Keep up with the Tweets at https://twitter.com/thinkenergypod _________________________________________________________ TRANSCRIPT: Daniel Seguin: This is Think Energy, the podcast that helps you better understand the fast changing world of energy through conversations with game changers, industry leaders and influencers. So join me, Dan Seguin, as I explore both traditional and unconventional facets of the energy industry. Hey everyone, welcome back. In 1902 electrical pioneers met for the first time in Berlin now Kitchener, Ontario to discuss wiring Ontario's customers together to form a provincial electricity grid. Ontario's electricity grid, like all grids around the world was designed as a one way street, to generate, transmit, and deliver electricity to customers. It's no secret that nowadays new technologies are shaking up the way we produce and use electricity. Back then, these pioneers likely couldn't have imagined that the electricity grid would become a two way interactive system capable of supporting variable supply from renewable energy or accommodating electric vehicles, energy storage, home generation, and a host of other innovations. As the demand for electricity grows, Ontario's supply is diversifying, evolving and transforming at a speed we haven't seen in this industry. One thing is for certain, it's going to be one electrifying ride. On today's show, we're diving into the heart of Ontario's power system and shining a light on the organization that manages the province electricity sector. As we mentioned before, we are at the forefront of a power revolution. Of course, we need someone driving the ship to provide guidance on how Ontario's power system adopts a cleaner and more interactive machine. So here's today's big question. What is driving the transformation of Ontario's power system? And what are the potential opportunities and challenges? Joining us today is Lesley Gallinger, president and chief executive officer of the Ontario Independent Electricity System Operator. Under her leadership, the IESO oversees the safe and reliable operation of Ontario's bulk electricity system, ensuring affordable electricity is available when and where people need it. Lesley, so great to have you join us today. Now, your knowledge and experience of the electricity industry is extensive. Can you talk to us a bit about what drew you to a career in energy sector? And what led you to your current role? Lesley Gallinger: Well, thank you for that, Dan. It's great to be here, and I have spent the majority of my career in the electricity sector after spending the first third in a different sector. I certainly benefited from working all across North America and in Europe, for some very sophisticated multinational organizations with very talented team members. However, I always had this interest in electricity. And just for a funny story, my first grade school in Ontario was Sir Adam Beck, so I wonder if that was a bit of foreshadowing. But in reality, I had friends and colleagues in the sector who spoke quite passionately about the impact they were making with the work they were doing. And I was attracted to that. And sure I had some skills that I thought would be transferable. And the role that I have now embodies all of that, as we at the IESO are helping inform and execute on energy policy on electricity policy, specifically that will support Ontarians as we transition to an electrified and decarbonized future. I honestly couldn't imagine a better role to be in at this moment. Daniel Seguin: At a high level Lesley, what is the Independent Electricity System Operator and what is it responsible for with respect to Ontario's power system? Lesley Gallinger: The IESO works at the heart of Ontario's electricity system, ensuring that electricity is available where and when it is needed. We monitor Ontario's demand in real time, 24 hours a day, seven days a week, balancing supply and demand and directing the flow of electricity across the provinces transmission lines. We also oversee the electricity market, which includes putting mechanisms in place to increase competition and ensure cost effective supply. And finally, we also plan the electricity system by working with indigenous communities, with municipalities and stakeholders to forecast demand and secure enough supply to meet Ontario's needs as far as 20 years out. Daniel Seguin: Okay, very interesting. Finally, looking forward to your answer on this one here. Can you walk us through how you oversee and manage the electricity systems such as determining the type of supply required to meet demand for electricity in the province? In the short, medium, and long term? Lesley Gallinger: Yeah, thanks that that is a good and big meaty question. So we've spoken a lot about where we are now. So after having years of surplus electricity, Ontario is entering a period of growing electricity needs and demand is expected to increase by an average of 2% annually over the next two decades due to electrification and economic growth in various sectors, including residential, agricultural, and mining. One way that the IESO helps meet these growing needs is by securing new supply. In the short term, we have the annual capacity auction that we conduct that allows existing resources to compete. This is cost effective and allows the IESO to adapt to changing supply and demand conditions on a year by year basis. We also look at three to five year commitments for other resources, this timeframe provides more certainty while ensuring it doesn't get locked into commitments that no longer reflect those changing needs of electrification. And finally, in the long term, we look 20 years out to secure resources that require significant upfront investments in order to give suppliers the confidence they need to make those investments. So it's a bit of a layer cake with those three timeframes. Daniel Seguin: Great segway here. Okay. What do you see as the IESOs role in the future planning of the evolving electricity grid and your role in supporting the changing energy needs of the decarbonized economy? Lesley Gallinger: As Ontario's electricity system planner, we certainly have the long view. Our role is to ensure that Ontario's current and future energy needs are met both reliably and affordably. Our corporate strategy calls out three main ways in which we do this we ensure system reliability while supporting cost effectiveness, we're driving business transformation within the IESO and also driving and guiding the sector's future by working closely with indigenous communities, municipalities and stakeholders. On the decarbonisation front, our main role is to enable technologies that will help us decarbonize. There's lots of emerging energy resources that can help us build a zero emissions electricity grid and the IESO ensures that these resources can all participate in Ontario's electricity system and markets. We're procuring new resources under our flexible resource adequacy framework. We recently announced the procurement of over 800 megawatts of energy storage, which is the largest energy procurement energy storage procurement in Canada to date, that combined with 250 megawatts of the Oneida battery storage project, the IESO, with these projects, is taking steps to integrate this valuable and flexible resource. And in last December's publication of pathways to decarbonisation, we explored ways in which Ontario can move forward to an emissions-free electricity system. The Ministry of Energy consulted on our pathways report, and recently on July 10, very recently, announced a series of actions in its report powering Ontario's growth. And those actions include collaborating with Bruce Power and Ontario Power Generation on pre development work to to consider potential new nuclear generation reporting back on the design of our second long term procurement, which will acquire new non-emitting resources supporting a Ministry of Energy consultation on a post 2024 Conservation Demand Management Framework and assessing additional transmission needs to support new and growing generation and demand in the province. So quite a list of workforce ahead that we're very excited to undertake. And as our system operator for the province, we're certainly at the center of all of this. There'll be a continuing need for coordination with the broader electricity sector in order to plan an orderly transition to a decarbonize grid, there will also be an increased need to revisit how we plan the electricity system. The IESO is looking forward to working with the electrification and energy transition panel to identify ways to adapt and evolve existing frameworks in order to increase transparency and ensure communities and stakeholders are more aware of what we're doing and why. This work, the work of the EETP also takes a broader economy wide view, which reflects how the electricity sector is becoming increasingly dependent on other sectors like industry and transportation. So you know, in short, a lot of work and some very exciting work ahead. Daniel Seguin: Follow up question here for you. Now, some Ontarians are concerned about moving to variable renewable energy sources like wind and solar, while others are concerned about continuing use of natural gas. What have you uncovered in your work about these issues? And what would you like residents of Ontario to know? Lesley Gallinger: Yeah great question Dan, every type of generation has its own strengths and drawbacks based on its unique attributes, which is why Ontario maintains a diverse supply mix that can adapt to changing system conditions quickly. Renewables such as wind and solar are not emitting when they generate electricity, but they're also intermittent, meaning how much electricity they produce can change rapidly in response to weather conditions. And to help with this, the IESO is looking into hybrid facilities that combine renewables with energy storage. By 2026 we'll also have about 1300 megawatts of energy storage on the grid, which will help more efficiently integrate renewables. We're also going to start designing our second long term procurement which will focus on acquiring non-emitting resources and we'll be engaging on this with stakeholders and communities as we go. Natural gas, for example, has the main advantage that it can respond quickly to change in demand and system conditions, making it an important resource for us as we seek to maintain reliability. Ontario's demand fluctuates constantly throughout the day, and having access to natural gas can help us respond to sudden changes and maintain a balance across the system. It's also very important to recognize and something I'd like to emphasize for your listeners that overall emissions from Ontario's electricity sector are extremely low, the sector accounts for about 3% of the provinces total emissions. While this may increase slightly in the future, the continued existence of natural gas on the grid is an important resource to help us transition and it'll enable the near term electrification of other sectors which in total will drive down Ontario's emissions. Daniel Seguin: Okay Lesley, how will the efficiency upgrades at existing natural gas facilities contribute to meeting the growing demand? And what is the plan for these facilities as emerging technologies mature and the reliance on natural gas decreases? Lesley Gallinger: Yes, and as I mentioned in my earlier remarks, Ontario's definitely entering a period of increased demand and so with many existing contracts expiring, and nuclear plants undergoing refurbishment or scheduled to be decommissioned, coupled with increasing electrification of other sectors, the province is going to need more power in the immediate future and the natural gas expansions can help with this. In our pathways to decarbonisation report, we looked at the questions the minister posed to us, we looked at a moratorium scenario that would phase out natural gas over time as newer non-emitting resources come online, and in the report we concluded that we could be less reliant on natural gas in Ontario by the year 2035 and completely phased out by 2050. Efforts were made to align this report with clean electricity regulations, and that recognizes that the contribution of natural gas may be restricted over time, but for the meantime, we have you know, the important transitional resource needs, the natural gas fulfills. Daniel Seguin: Okay. In May of 2023, the IESO announced that it was moving forward with the largest procurement of energy storage in Canada. What can you tell us about these storage projects and their benefits? Lesley Gallinger: Yeah, this was a very exciting announcement for us the energy storage projects we announced in May were for grid connected battery storage systems, which will be an important step towards the transition to a non-emitting supply mix, and will support grid reliability. The procurement was the culmination of the work we've done over the last several years to understand the potential of battery storage to provide supply and reliability services to the grid. The biggest advantage of energy storage is that it can charge during off peak hours when the provincial electricity demand is low and then inject energy back into the grid during peaks when demand is high, which makes it very flexible and a resource that can help us optimize the efficiency of other resource types. And we also see battery storage as a key enabler of decarbonisation. It will help us to integrate more renewables such as wind and solar onto the system, but also get more out of our current nuclear and hydro fleet. By charging during these off peak hours energy storage can use up any surplus green power from Ontario's existing nuclear and hydro facilities. Daniel Seguin: Now, how does this procurement help ensure system reliability during nuclear refurbishment and support the overall energy transformation in Ontario, Lesley Gallinger: The procurement will help with the transition away from natural gas and it's certainly about maintaining reliability at a time when multiple refurbishments are underway. In particular, the Pickering generating station is scheduled to go out of service mid decade and so right around that time, those energy storage projects are expected to be online. Certainly the timelines of the procurements were aligned understanding what the system conditions would be at that time, Lesley, I'd like to dig into your fascinating pathway to decarbonisation report just a bit. Ontario has one of the cleanest electricity system in North America, contributing only 3% to the provinces greenhouse gas emissions, that doesn't sound like a lot. So why is it important to eliminate the remaining 3% of emissions from the grid? Yeah, another another really interesting question and the subject of a lot of conversations we've been having we know that electricity use is going to increase in the coming years driven by an economic growth and electrification across other sectors. Transportation is becoming increasingly electrified as our industrial processes such as steel smelting, and as the pace of electrification speeds up the efforts and investments being made by businesses and households to electrify will increase society's reliance on electricity as a fuel and electricity is only as clean as the resources we use to make it. So that 3%, if we don't tackle that remaining 3%, we will see an increased reliance on less clean generating sources. I mean tackling climate change is certainly an economy wide effort and clean electricity is a fundamental enabler of those climate change solutions. Daniel Seguin: Thanks for that, Lesley. Now, I have a follow up question for you. The IESO presents two scenarios to address decarbonisation, what are they and what key assumptions and drivers were discovered with your analysis? Lesley Gallinger: So our first scenario was the moratorium scenario where the IESO so looked at restricting the procurement of additional natural gas. And this assessment showed that a moratorium would be feasible beginning in 2027, and that Ontario could be less reliant on natural gas by 2035. At that point, the system would not require additional emitting generation to ensure reliability provided that other forms of non-emitting supply could be added to the system in time to keep pace with demand growth. The second scenario is our pathways to decarbonisation scenario, this scenario assumed aggressive electrification of the transportation and industrial sectors, and that attaining a completely decarbonized grid would be possible by 2050, while balancing reliability and costs, so you can see a lot of variables came to play in that second scenario. Daniel Seguin: Perfect. Thanks, Lesley. Now, what are your thoughts on where Canada stands on its road to meet the 2035 and 2050 targets?  Lesley Gallinger: Yeah, I think that's, you know, that's what we're all looking towards and bridging the work of today with the needs of a futurized decarbonized world will be challenging and complex, a collaborative approach across all sectors of the economy will certainly be necessary to achieve this. From Ontario's perspective, we're in a strong starting position, our electricity system is already close to 90% emissions free, most of the generation coming from Hydro and Nuclear resources. And in our pathways report, we identify that for Ontario, at least, a moratorium on natural gas could be possible by 2035, and a fully decarbonized electricity system by 2050 provided that new non-emitting supplies and surfaces online. So we certainly had those goals in mind for Ontario as we created that pathway so decarbonisation work. Daniel Seguin: Now Lesley, in your opinion, what are the biggest challenges facing the electricity industry in Canada today? And what are the biggest opportunities? Lesley Gallinger: Yeah, I anchor on the word orderly because I've used it a lot. The biggest challenge I see is managing the significant transformation that's underway. And doing it in an orderly fashion, electrification is requiring the electricity system to expand and produce more power, while decarbonisation puts pressure on the grid to rely more heavily on low carbon resources, many of which are still in their early days of development. Across the country. Every province is faced with similar challenges. The recently formed Canadian Electricity Advisory Council will provide advice to the Minister of natural resources on ways to accelerate investment and promote sustainable, affordable, reliable electricity systems. And I have the privilege of being on this panel. It's exciting work with colleagues from across the country, many of whom come from provinces in very different stages of decarbonisation. We're sharing best practices and all working towards similar goals. For Ontario, we're entering a period of emerging electricity system needs starting in the 2020s. These electricity and energy capacity needs will continue through to 2040. So demand is expected to increase at nearly 2% per year as I mentioned earlier. All of this presents incredible opportunities for Ontario's communities, new technologies are creating economic growth opportunities and setting the stage for Ontario to build a highly skilled workforce to push to decarbonize will have significant impacts on economy wide emissions reductions, and building the electricity grid of the future also presents opportunities to collaborate and strengthen relationships with indigenous communities and municipalities. Back to my first comment, the pace of this change is a vital consideration. We need to strike the right balance between decarbonizing the grid, while it's still ensuring electricity and energy remain reliable and affordable. If we go too fast, the cost may impede electrification, if we go too slow, we're not going to have the supply available as demand increases. So it really is about thinking this through orderly and it's an all hands on deck challenge. Daniel Seguin: Okay, moving along here, maybe you could walk us through some of the scope for what's required to decarbonize Ontario's electricity system. What does an achievable pathway to net zero look like? Lesley Gallinger: Yeah, that's the work of the IESO on a regular basis. I mean, I can't underscore my last point enough, which is that it's vital that the transition occurs in an orderly manner, we absolutely need to act but we need to act in a carefully managed way that balances decarbonisation with reliability and affordability. Large infrastructure such as hydroelectric plants and nuclear facilities and transmission lines can take 15-10 years, sometimes more to build, significant investments in capital and materials and labor will be required to build out a fully decarbonized system. And one study I read estimated that 14,000 strong labor force participants, that are that are currently working on our electricity infrastructure would need to increase by a factor of six. So you know, that's a huge investment in training and getting people ready to build all the things we need to build. Indigenous communities and municipalities also have a voice in how and where new infrastructure is located. So meaningful and transparent discussions about siting and land use will be needed. And while many technologies will be needed to decarbonize the grid already known, some are not known and not commercialized yet. And so those are low carbon fuels small modular reactors still in development. At this point, it'll be important for Ontario and for Canada to continue to invest in these and other other innovations as well in supporting the pathway. We need energy plans to be approved and new infrastructure needs to be planned, permitted and cited. Regulatory and approval processes such as the environmental impact assessments need to be resourced, appropriately and streamlined to enable all of these builds to happen. We also need the supporting transmission infrastructure to be planned and built on on similar timelines as demand growth and as new supply comes online and underlying all of that we need to carefully manage the costs to ensure the actual impact on total energy costs is affordable, and that they do not diverge significantly, Ontario from those of our neighbors in Manitoba and Quebec and in the US. So lots of again, lots of facets, but work that can be itemized now and definitely plan forward. Daniel Seguin: Cool. What are some of IESO's, no regret actions that can be taken to help meet those growing demands? Lesley Gallinger: Yeah, I think the minister anchored on some of those in his Powering Ontario's Growth report, Ontario can certainly continue to acquire new non-emitting resources and incentivize energy efficiency through our Save on Energy programs. sector partners can also begin planning and citing for new potential projects, partnerships between municipal, provincial and federal governments will also be key and we need to continue to develop those relationships now, while we're also revisiting the regulatory frameworks that may hinder and prevent progress. Last but certainly not least, we must track our progress in an open and transparent way. There's no one way we can say decarbonisation happens. It's a gradual change that will take place over many years, and will require lots of little steps to make progress. And certainly the government's recent response to our reports puts in motion some of those actions including asking us at the IESO to explore opportunities to enable future generation in northern Ontario and reducing the reliance on natural gas generation in the GTA. The ministry has also asked the IESO to begin consultations on a competitive transmitter selection framework for future lines with electricity supply expected to continue to grow over the next 20 to 30 years, you know, that's what we're doing now, you know, in terms of planning, but we're also we're also working to secure new capacity and leveraging our existing assets. So that is through our very thorough resource adequacy framework, which was put in place that outlines our strategy to get that new supply in the short, medium and long term. A key piece of this is competitive procurements and the processes that have been used to date including the annual capacity auction, and but you know, there's also work being done that we're leveraging by our energy efficiency and demand response programs that that get back to what individuals and what individual businesses can do to support decarbonisation. We've got market renewal going on. We've got medium and long term procurements. So lots of action underway. All of them no regret that can that can be continued to to meet this demand.  Daniel Seguin: Now Lesley, with electricity supply expected to grow the next 20 to 30 years, what is the IESO doing to secure new capacity? And how is it leveraging existing assets? Lesley Gallinger: Yeah, great question. So in terms of generating new supply or acquiring new supply, that's really our resource adequacy framework. It outlines, you know, the work we're doing both in the short, medium and long term to competitively procure new resources. We've recently done the procurements for batteries and for natural gas, upgrades and expansions. We'll be launching our next procurement very shortly and designing the one after that. So it's that layer cake approach that I mentioned. We've also, you know, can can anchor back in the strides we've taken in the current procurements to secure we've had great resources come to bear and participate in those procurements, so we're very hopeful that future procurements will also be very successful Daniel Seguin: Now hoping you can help demystify this next one for our listeners. What is the Hydrogen Energy fund? What is special about hydrogen, and how do you think it will support Ontario's reliability needs and decarbonisation? Lesley Gallinger: Yeah, it is, it is a new word and a new way of thinking for for a lot of folks. So let me dig into that. But the goal of our hydrogen Innovation Fund is to investigate, evaluate and demonstrate how low carbon hydrogen technologies could be integrated into the grid. The new program will enable the IESO to test the ability of hydrogen to support grid reliability and affordability, but also the role it can play in broader decarbonisation. Hydrogen has the potential to reduce electricity sector emissions, but it could also be used as a replacement fuel in other more fossil fuel intensive industries such as transportation.  From the electricity sector's perspective, hydrogen has the potential to provide several essential services, it can smooth the output from renewable resources such as wind and solar, it can be blended into natural gas to reduce total emissions and could be used to offer several services such as peaking generation, grid efficiency and storage. But all that being said, it's not an ultimate solution. While hydrogen can be used to generate electricity producing it also requires electricity. So the integration of hydrogen like all new resources will require a balanced approach, one that can make more efficient use of our existing electricity system assets which the Hydrogen Innovation Fund will help with the interest in the fund has been very high. The IESO has received more than 25 applications. The projects are in flight now are undergoing review right now. And we should be in a position to announce the successful projects in September. Daniel Seguin: Lesley. Let's now look globally, what are other countries doing right, that Canada should consider emulating or even adopting?  Lesley Gallinger: Yeah, I think I think this is, you know, very important. We very much focused on on Canada or in you know, in our case, Ontario for answers. And the IESO is just one of many electricity system operators worldwide. And I certainly am always keeping an eye on what other countries are doing. However, every jurisdiction has unique circumstances, which include laws, regulations, geography and politics that can sometimes make comparisons difficult. In North America, specifically, Ontario is a leader in many ways and the pathways report is a very well thought out approach. And so I think that's an area of interests that others have looked to us, that, coupled with our experience of phasing out coal fired generation, we're in a good position really to set examples for other jurisdictions looking to do similar work, and certainly in conversations with my IESO counterparts around North America, we're having robust discussions and learning from each other.  Daniel Seguin: Well, looking to the future of this industry and Canada's approach, what is giving you hope? Lesley Gallinger: Well, electricity is being looked at to support decarbonisation of other sectors and to support economic growth. That's hugely exciting to see the broad impact our industry is having on society. And as we engage with broader audience, the collaborative spirit across the sector, across the province and across the country, we're seeing... certainly gives me hope that Ontario can achieve decarbonisation through an orderly transition that balances that decarbonisation desire with reliability and affordability that are at the heart of our mandate.  Daniel Seguin: Lastly, Lesley, we always end our interviews with some rapid fire questions. Are you ready?  Lesley Gallinger: I'm ready. These were some of the more difficult questions, Dan. So I'm certainly ready for these.  Daniel Seguin: Okay. What are you reading right now?  Lesley Gallinger: So I just finished reading a really great book, how big things get done by bent flyvbjerg. And I think it's making the rounds really good book on large projects, and what we can learn from past failures in large projects, which will be important information for Ontario.  Daniel Seguin: Cool. Thanks for sharing. Now, what would you name your boat if you had one? Or do you have one?  Lesley Gallinger: Well, I have a very, very small boat, and I have yet to name it. But now now that you've got me thinking about that the wheels are turning. At the moment, it's new, so I'm just learning to park it. And when I say park, my my partner rolls his eyes and says "you mean dock" and I say no, Park. So next time we speak Dan, I'll have a name for the boat.  Daniel Seguin: Very good. Who is someone that you truly admire?  Lesley Gallinger: I think this was the most difficult question. There are people I admire in many aspects of my life. And I certainly wouldn't want to single out anyone or miss out on another person. But if I can be a bit general, given the role I'm in, I'd have to say it's the people who have the vision and foresight to see what's coming in the future and to plan and build those large projects and large infrastructure investments needed to get there.  Daniel Seguin: What is the closest thing to real magic that you've witnessed? Lesley Gallinger: Well, I am a lover of being outdoors, so perhaps for me it would be on the morning after a deep snowfall on the trails around my friend's property being the first snow shoes out on the trails on a Sunday morning. It's so quiet and so beautiful and it just feels magical.  Daniel Seguin: Now what has been the biggest challenge to you personally, since the pandemic began? Lesley Gallinger: I think for me, it would be helping my mom stay connected to to our community as as an elderly widow in her own home. It was a lot of one on one contact for me with her and making sure that I could connect her to a broader social network. So she didn't feel so isolated. And I think that was, you know, well worth the challenge. But it was a it was a challenge.  Daniel Seguin: Okay. We've all been watching just a little bit more TV or even Netflix lately. What is your favorite show?  Lesley Gallinger: So I spend very little time watching TV and when I do or, or Netflix, and when I do, it's mostly documentaries. I want to give a call out for a course I'm taking right now online, which is the closest thing to TV, I'm taking the University of Alberta's indigenous Canada course, which has been for me tremendous value in helping me understand indigenous worldviews and perspectives. But I did just watch a Netflix series on the Tour de France, which was a fascinating look at the teams and tactics as well as the effort that the athletes endure over that 21 days.  Daniel Seguin: Okay, cool. Now, lastly, what is exciting you about your industry right now?  Lesley Gallinger: Oh, my goodness. My teams have heard me use this before everything everywhere all at once. We have an opportunity as an industry right now to guide generational change and to have an impact on the environment and the economy far past our working lives. And that is incredibly exciting.  Daniel Seguin: Well, Lesley, this is it. We've reached the end of another episode of the Think Energy podcast. Thank you so much for joining us today. If our listeners wanted to learn more about you, or your organization, how can they connect?  Lesley Gallinger: Thank you. Yes. www.ieso.ca. Our website has a wealth of resources to help listeners become more energy literate. And to understand the work we do. And you can find me on LinkedIn at Lesley Gallinger.  Daniel Seguin: Again, thank you so much for joining us today. I hope you had a lot of fun. Cheers.  Lesley Gallinger: I did! The questions were tough, but very interesting and they certainly got to the heart of the work that we do at the IESO. Thank you, Dan, for for your interest in our work and for asking those questions that allow me to speak and highlight the work of the incredible professionals that work at the IESO. Daniel Seguin: Thanks for tuning in for another episode of the Think Energy podcast. Don't forget to subscribe and leave us a review wherever you're listening. And to find out more about today's guest or previous episodes, visit think energy podcast.com. I hope you will join us again next time as we spark even more conversations about the energy of tomorrow.

As Canadians depend more and more on an electrified grid, safety and reliability are at the core of the conversation. How are we improving the grid’s resilience to climate change and extreme weather? How are we accommodating increased capacity as more people electrify their lives? In episode 99 of thinkenergy, we discuss future proofing the grid and what exactly that means with Guillaume Paradis, Chief Electricity Distribution Officer at Hydro Ottawa. Related links Guillaume Paradis, LinkedIn: https://www.linkedin.com/in/guillaume-paradis-30a47721/ Power outage safety: https://www.hydroottawa.com/en/outages-safety/outage-centre/outage-safety Energy saving resources: https://www.hydroottawa.com/en/save-energy To subscribe using Apple Podcasts:  https://podcasts.apple.com/us/podcast/thinkenergy/id1465129405 To subscribe using Spotify: https://open.spotify.com/show/7wFz7rdR8Gq3f2WOafjxpl To subscribe on Libsyn: http://thinkenergy.libsyn.com/ --- Subscribe so you don't miss a video: https://www.youtube.com/user/hydroottawalimited Check out our cool pics on https://www.instagram.com/hydroottawa More to Learn on https://www.facebook.com/HydroOttawa Keep up with the Tweets at https://twitter.com/thinkenergypod ________________________________________________________________________________ Transcript: Dan Seguin 00:06 This is thinkenergy, the podcast that helps you better understand the fast changing world of energy through conversations with game changers, industry leaders, and influencers. So join me, Dan Seguin, as I explore both traditional and unconventional facets of the energy industry.  Dan Seguin 00:28 Hey, everyone, welcome back. There's a great analogy I read recently that compared future proofing the electricity grid to Wayne Gretzky. And since this is our 99th episode, woohoo, it just seems fitting that we make our reference to the great one. What made Wayne Gretzky, the greatest hockey player of all time, was not his speed or the uncanny accuracy of his shots, but rather his ability to predict where the puck was going to be an instant before it arrived. utilities like Wayne Gretzky have the ability to anticipate events and predict patterns that can make them more prepared for extreme weather events as a utility, planning and predicting the future is part of our DNA. And as we all prepare to meet greenhouse gas reduction targets set by the feds, provincial and municipal governments, we are seeing a lot of future planning happening to make the electricity system as clean and as resilient as possible. And part of that is predicting what the future will look like, from what energy sources will power our electricity supply, but also what kind of challenges like electrification and threats like extreme weather we will face? So here's today's big question. How can utilities earn customer confidence as they transition towards an electrified grid that can also withstand unpredictable weather to safely and reliably deliver energy. Today's guest is Guillaume packaging. As the chief electricity distribution officer at hydro Ottawa, Guillaume is responsible for planning, design, operations, constructions and maintenance of our nation's capitol electrical power distribution system. In his role, Guillaume leads a team directly accountable for ensuring the safe, efficient and reliable delivery of electricity to hydro Ottawa customers. Guillaume has over a decade of industry experience in progressive leadership roles ranging from research program management, to distribution planning, asset management, design, and construction. Thanks for joining us on the show  today. Guillaume Paradis 02:56 Thanks for having me. Dan Seguin 02:57 You've been in the industry for more than a decade now, what's been the biggest change or shift you've witnessed? Guillaume Paradis 03:05 So what I'd say has been the most significant change over that time period is that we've actually gone from talking about very exciting things and future focus opportunities. So we've gone from talking about them to actually getting to implement them. So some of the things that were on the horizon 10 years ago, and 15 years ago, in fact, were related to electric vehicles, the proliferation of battery storage technology, the development of the smart grid, and over that period of time, through those conversations, we've actually been able to shift the industry to a place where we're actually delivering on some of those promises. So that's very, very exciting. It's a massive challenge for everyone involved, but unlocks a whole series of possibilities, that when I started my career, we were only talking and thinking about, Dan Seguin 04:08 Okay, what does future proofing the electricity grid really mean? What kind of plans and predictions are you making to help the grid withstand climate change? Guillaume Paradis 04:20 So future proofing is an interesting one, because, you know, ultimately, all of your success depends on your ability to forecast and forecasting. Currently, with the changing landscape with the pace at which policy is being updated, refreshed, and modified, it is quite challenging. So we've gone from an environment where you could look at decade's worth of data, use a little bit of economic information, and forecasts and combine those things into what would turn out to be a pretty useful and fairly accurate prediction of what your system would be required to deliver. So we've gone from that to an environment where in a matter of, you know, sometimes months, you know, the underlying basis for your predictions as totally been changed. And you have, or you're having to revisit your assumptions from, frankly, a quarter to the next. So, future proofing right now, in my mind is about, you know, keeping an eye out for what's coming. So being able to anticipate what's ahead, being able to stay abreast of all the trends, making, what I would call incremental adjustments to our practices today that ensure that if, and when the future, you know, more specifically crystallizes, we can take advantage of the opportunities, and we're not having to redo too much work, but also without betting too much on one outcome, where we may not have the certainty of what's ahead. So, you know, that's true when you look at the full landscape. And specifically, when we're looking at the predictions around climate change, it's about at a minimum, being very responsive to the more recent events. So using that to update your predictions. And recently, unfortunately, with respect to climate, you know, we've seen what would have been deemed, you know, one in 1000, or one in 100 year events occur at a frequency that far exceeds, you know, what predictions would have called for. And we have to recognize that as being the new trend, despite not having the benefit of 100 years of events in that new paradigm that we find ourselves in. So, you know, from a climate standpoint, I think we have to be a little farther out, and expect that recent data points actually represent the new reality, as opposed to relying on the longer trend that we would like to count on, which is 50-100 years or beyond. So from a climate standpoint, at this point, our assumption is, you know, what's happened recently looks a lot more like what's expected to happen to us in the next few years. And in fact, you know, we're looking to build a little bit of contingency or buffer into our predictions, assuming that it might get a little worse. Dan Seguin 07:40 Now, why does future proofing the grid go hand in hand with electrification, and clean energy, Guillaume Paradis 07:48 So electrification and clean energy come down to, in my view, increasing our society's resilience, resilience and dependence on our electricity infrastructure. So, you know, for many years now, many decades, the electricity system has been the underpinning of our modern society. But even more so as we move more of our energy use to the electricity system, it becomes paramount ensure that the infrastructure we have is able to support and maintain with a high level of redundancy, you know, that modern lifestyle where more of what we do is electrified, clean energy, in its various forms, you know, supports our ability to electrify more of our activities, but also from a planning standpoint introduces a bit of a new challenge, in terms of intermittency. And so our ability to have an underlying asset base distribution system or transmission system that is highly redundant and highly secure, to enable and support the use of renewable energy is critical. And so that's where future proofing is really about, you know, ensuring that the bet we're making as a society, which is electrifying to improve the outlook on our climate change objectives, is actually possible going forward. Dan Seguin 09:29 Don't I've got a follow up question here. What does a self healing grid mean? Guillaume Paradis 09:35 You know, in a nutshell, self healing is about leveraging technology and automation to ensure that when an issue occurs, whether it be a failure, or an externality, like a tree, you know, impacting our infrastructure. We use that technology that automation to most rapidly re structure and rearrange our distribution system to minimize the impact of those events. So it's really about leveraging automation, you know, rapid communication, we now have access to using the computational power that is also available to us. And letting those tools make the preliminary decision on how best to restore power, before there's a human interaction that comes in to take care of the final steps. So really, if you think about it, and how far we've come in the last 20 years with computer power and communication tools, it's really bringing the latest and the best of those technologies to bear on how we restore power to our customers. Dan Seguin 10:45 After the May Dereocho, a lot of people were asking why utilities don't bury all overhead lines? What's your answer to that Gil? Guillaume Paradis 10:55 So yeah, it comes up every time there's a storm, and it's, it's perfectly understandable. And I think there's a couple things that come into play when we think about, you know, what is best to deliver power to our customers. Certainly, you know, we've been talking about redundancy in an underground system, when it comes to certain types of climate related events, like large storms, or wind storms, you know, introduce a certain level of security that exceeds what is possible with an overhead system. But the other very important element as we think about electrification going forward, is the element of cost, and affordability of power. And, you know, just from a comparison standpoint, the basic math, you know, when evaluating underground alternatives to overhead systems, is about a 10 to one cost ratio. So certainly when we look at, you know, where best to invest dollars, and how best to bring power to communities, that cost component is factored in and becomes a consideration, particularly when you look at lower density areas, or farther away areas from production centers, it becomes a costly proposition. Now, what we're looking to do going forward is we see undergrounding as a strategic tool in improving our climate resilience. And so we're going to look at certain corridors, perhaps, or certain targeted investments to underground infrastructure, to try to get the most value possible for our customers as we plan for, you know, an elevated climate challenge in the future. But that consideration around costs is significant. And finally, what I'd say as well is, you know, your ability to restore power when there's a problem with overhead infrastructure is far greater than it is when an underground system fails. And so in addition to that cost component, the ability to restore power quickly, when there is a problem is higher with an overhead infrastructure. Dan Seguin 13:10 At the beginning of the last century, it was the Industrial Revolution. This century is shaping up to be an electrical revolution. How confident are you about the grid's capacity, as more and more people electrify their cars, and eventually, their homes? Guillaume Paradis 13:32 So how confident I would say very confident. And that's not to minimize the scale of the challenge ahead of us. You're correct, we're now proposing to essentially, you know, completely shift the dynamics around electricity. In a matter of, you know, I would like to say decades, but it's essentially a decade at this point. And so it's a very complex challenge from an engineering standpoint and a planning standpoint. But I've seen how the conversation and the thinking has evolved over the last 1015 years in our industry, I've seen the technologies that are being brought forward as tools to be leveraged to enable that transition to a more electric future. And, you know, the significant load growth, I will come with that. So I think we have the tools, we need to maintain a high level of awareness and adaptability in, you know, facing what's ahead of us. We can't fall back on old habits or, you know, make excuses when we have solutions we want to implement and we know we need to implement to enable that electrified future, but I think We will get there. And I've seen all sorts of signs pointing to that possibility. And it's going to come down to once again making the most of all the tools we have. So we talked about technology earlier, we're going to have to leverage technology to manage how electric vehicles are charged, and when, and in what parts of the city and how best to leverage the existing infrastructure to do that, because we know, we can just build or double the size of our electric infrastructure to accommodate that growth. So we're going to have to be more refined, we're going to have to leverage all the tools available to us, including distributed energy resources, but I think we will get there and I like what I'm seeing from all the stakeholders across the industry, and thinking and adapting to that new reality. Dan Seguin 15:50 Here's another follow up question. What would you say to those who are worried about reliability and power outages? Guillaume Paradis 15:59 I would say that's our main focus. And so it's completely normal to have some concerns in a context where more of our lives become dependent on the electricity system. And but, you know, on our end, from an electricity industry standpoint, reliability has been forever, essentially, you know, the focus of our energy and our attention. And now we all understand that, we need to elevate the reliability standards that have been developed over the last decades. And so we have, once again, certain tools we can leverage to do that. So again, not to say it's not significant, we have to go from, you know, what has been a 99.998% availability to something even closer to 100%. Because we know our customers depend on our infrastructure more than ever. But we're working on that. And we're going to bring in some tools that will help us support that outcome. And certainly, you know, we talked about automation, but things like battery storage, becoming more prevalent, you know, within the landscape, including the batteries of electric vehicles, over time, will be one of those examples of new tools that we can try to leverage to deliver, deliver that elevated level of reliability that our customers will expect in our society will need. Dan Seguin 17:33 Okay, thanks. Yeah, there will be power outages, we can't avoid that. Knowing that, what are some of the things customers could or should consider doing to be better prepared? Guillaume Paradis 17:46 Yeah. So that's another interesting question with respect to what we've seen in the last few years. So even just through some of the climate related events that we've experienced, you know, longer duration outages related to tornadoes are due to Russia more recently, one of the basic things that everyone is encouraged to do and we try to promote is, you know, developing a plan for the household, right, or for, you know, your business if you're a commercial customer, but think about what things look like, from your perspective. In the event of an outage of various durations that like, you know, the basic exercise would be to think about something of short duration, say two hours of less or less than looking at something a bit more prolonged like six hours, and then going to the next step of saying, what happens if it's more than 24 hours. And you know, if you go to our website, and the website of, you know, many of our peer utilities, most offer a set of resources around how to build a toolkit to be able to remain safe and function through certain duration outages. And then, of course, if you want to go beyond that for certain critical customers, and that conversation is ongoing, and everyone's minds already been turned to that, but looking at other alternatives, like on site generation, energy storage, generators, of course, being the traditional option, but looking to secure some critical processes with on site generation where possible. So building resilience is something that we've worked on, you know, for decades, through our infrastructure investments, of course, but working with customers, and more so than ever again, as we electrify many more aspects of our lives. We need to ensure that everyone appreciates and recognizes what may be required if power was to for hopefully a very short amount of time not be available. Dan Seguin 20:03 Now, what kind of planning and predictions are you making for the short, mid and long term when it comes to electrification? Guillaume Paradis 20:13 So the short term is probably the most interesting element now, because it's been a little difficult to figure out exactly when things would land. So what we're seeing today, and that's ongoing now, is that, you know, certainly many customers are actively looking at reducing their impact in terms of carbon footprint. And they're looking at doing that through electrification. And so we're seeing a lot of activity where customers choose to switch to fuel, which would be essentially moving away from using carbon intensive energy resources for things like heating, and then leveraging our infrastructure to support that. So when that happens at a campus level, or for commercial customers, that can be a significant growth in the demand on the electricity system. So we're fairly able to project what that looks like. And it's been happening at a good pace. On the electric vehicle adoption side of things we've been monitoring for over a decade now, we've been, you know, doing some modeling, some predictions, we've worked with, you know, external stakeholders to put together studies that would help us understand the impact. The thing that has been challenging, certainly over the last two years is that there's now a clear gap between the market demand with or for electric vehicles, and what manufacturers and the supply chains are able to make available to that market. So figuring out the exact timing has become a little more challenging, where we would have expected to see, you know, a very steady growth, but a significant growth that would eventually turn into sort of a complete shift to electric vehicle purchases. Whereas it's taking a bit longer, I think, to occur than we would have, frankly, hoped for, but also expected, it's getting, it's gotten us or given us a bit more time as supposed to plan for it. But certainly from an electrification standpoint, and the predictions that we're making, we're seeing electric vehicles being sort of pervasive across our distribution system. It'll occur over a certain number of years, but we will have electric vehicle charging occur all over service territory. And certainly from a fleet standpoint, once again, as soon as some of the manufacturers manage to ramp up their capacity to produce vehicles, we're expecting to see more and more fleet operators move their entire operation to electric vehicles. And so we're preparing for that as well. Dan Seguin 22:58 Now, Guillaume, tell me, what keeps you up at night, then, talk to me about what gives you hope. Guillaume Paradis 23:06 So what still keeps me up at night. And I think that's just a virtue of the environment. And the industry that we're in is the safety of our team. And, frankly, anyone who interacts with our infrastructures, so that that's something that we easily forget in our society, considering how, you know, ubiquitous energy electricity is, it's just the sheer power that that electricity represents, and how close in proximity it comes to many people, certainly our workforce, you know, physically interacts with that infrastructure every day. And so ensuring that we remain safe at all times is critical. But it's the same for our customers and anyone who comes close to the electricity infrastructure. And so that's, that's first and foremost, I think it's just, you know, a reality of what we do, distributing electricity. But certainly just the general pace of change is interesting, I wouldn't say it keeps me up at night, because I'm worried it keeps me up at night because it's exciting. And there's so much possibilities that come with what's ahead to a degree that we've frankly, never seen in our industry. And so it's just a completely exciting time to be part of the electricity industry. We just got to make sure that we do everything we can to leverage what's coming for the benefit of our customers and to power our community. But you know, there are much worse things to be kept up at night by and I think it's just a lot of energy. Literally, I suppose, coming to all of us, you know around the organization in the industry. Well, hope is So we have, you know, so many bright colleagues, so many people looking at what's, you know, ahead and what's upon us, that we're uniquely positioned to help, you know, our, all societies across the globe, deliver on, you know, what is, you know, the generational challenge of climate change. So we're, you know, it's, it's not often that you're part of an industry that can have such a significant impact on such a large problem. And so to be right in the middle of it, and having a key role in enabling the aspiration of our entire society, is really exciting. And, you know, having the chance to take tangible and real concrete actions to get us all there is fantastic. So the hope comes from the energy of everyone involved, and the talent of everyone in Walt involved, and the passion that they bring to solving this massive, massive challenge that we have ahead of us. Dan Seguin 26:12 Moving on here, what role does hydro Ottawa or utilities in general have when it comes to delivering solutions to reduce greenhouse gas emissions? Guillaume Paradis 26:22 So that the, I think the unique perspective that we bring, so certainly, electrifying period, right, so we're, we're, you know, an alternative to dirtier sources, particularly here in Ontario, where we can still count on an electricity system that is very significantly, you know, supplied by renewable energy resources. So we're sort of a platform for greenhouse gas reduction, just by virtue of electrification. So that is a significant role. And even more importantly, we also have, you know, an opportunity to be direct partners with industries, stakeholders, businesses, commercial actors, who are actually trying to reduce their greenhouse gases, footprint and impact. And so we're, we're part of the conversation and what we do differently than other businesses is, we think and plan in decades, and, you know, in Windows of 25, and 50 years, and so we've been here 100 years, we're expecting to be here, you know, many 100 more. And so we have that long term perspective that we can bring to the table, when engaging with other stakeholders who maybe think more on a sort of business case level in terms of three and five year paybacks, we're actually able to bring in that long term perspective to inform their decision making. So it's pretty unique, frankly, and, and we're also in many, many cases, in a position where we're trusted advisors. So there has been that trust built over decades of being reliable and available. And so we're seen as or as almost impartial in the process of electrifying and reducing greenhouse gases. And so again, we can bring that perspective to bear when supporting our customers and making those decisions and enabling those objectives of more sustainable activities. Dan Seguin 28:43 Sorry about this Guillaume, but I've got a follow up question, what are some of the initiatives that hydro Auto is doing to help customers in this area? Guillaume Paradis 28:51 So we have essentially the full inventory of initiatives. So from a customer standpoint, we work with them at the facility level, we have, you know, our key account representatives, we're sort of their energy advisors on demand. And so, you know, that is a direct line between customers and all the portfolios and all the options that are available in the industry. So that's, that's big, because it's, it's almost working with them from the inception of their plans to try to bring them to, you know, that future of a lower carbon footprint. And so, you know, we're very active in that space. You know, from an energy standpoint and an energy system standpoint, we see our responsibility as being the local enabler of local renewable energy resources, and a more efficient use of energy, you know, in our community and in the communities that we serve. And so we're working with industry stakeholders, particularly regulatory agencies, and better informing their approach to enabling those resources to make sure that when customers approach us with their solar generation project, or with their battery storage project, we find the best way to make that investment work for them financially, but also for our community from a greenhouse gas standpoint. And so we have a very important role in sort of acting as an interface between, you know, our constituents, and the regulatory agencies that govern what we do. And that's fundamental to making that green future possible. Because we're essentially, you know, ending an entire regulatory framework, and an entire industry paradigm on the fly, as people make those decisions, to invest differently. And so that advisor role is critical, that advocacy role is critical. And you know, more specifically, we have a wide variety of programs, all available in great detail on our website, to help customers think through the decisions that they're making with respect to energy. Dan Seguin 31:21 Now, what are your thoughts on distributed energy resources, what kind of challenges or opportunities do they pose? Guillaume Paradis 31:32 Not only a great opportunity, but a necessary piece of that puzzle coming together with respect to electrifying and proceeding with that energy transition that we've all embarked on. And that going forward with the combination of a growing demand for electricity, and some of the challenges brought about by climate change, will need to be able to leverage energy resources closer to where the demand actually exists. And distributed energy resources are sort of the elementary building blocks that will allow us to do that where by having a generation closer to our customers within our community here in Ottawa, for example, and in Castleman, we'll be able to ensure that we're not reliant on power coming from, you know, hundreds of kilometers away somewhere across the province. And that under more scenarios, contingency or otherwise, we're able to leverage what's here to ensure that our customers stay power through whatever may come and so the D ers bolt in meeting capacity requirements going forward and meeting resilience expectations will be essential. And so once again, they in terms of scaling up to, you know, many 1000s within Ottawa, Ottawa, they represent a pretty significant engineering challenge in rethinking our control systems, our, you know, engineering decisions, but they're a necessary and important building block, and therefore much larger of an opportunity than they are a threat. And we just need to spend the next few years continuing to evolve our ability to leverage those in real time to meet our future objectives. Dan Seguin 33:30 Okay, yeah, we always end our interviews with some rapid fire questions. We've got a few for you. Are you ready? Guillaume Paradis 33:38 Okay,we'll give it a shot. Dan Seguin 33:40 Okay. What are you reading right now? Guillaume Paradis 33:43 So, I'm not sure if the timing of this conversation will matter. But certainly leading up to Remembrance Day, I sort of tend to go back to at least one book, you know, related to war, and the impacts of war. And so I've gotten back into reading August by Barbara Tuchman. So that's sort of one of my favorite books about the start of the First World War. Just very well written. And every time I go back to it, I'm just inspired by the quality of the storytelling, but I have this bad habit of reading multiple books at the same time, which typically takes me forever to get through them. I've started Dawn of everything or the dawn of everything, which is a complicated but very interesting reevaluation of how modern enlightenment thinking has evolved in Europe through the influence of some of the North American First Nations. It is a very interesting topic there. And also reading An old classic and letters from a stoic by Seneca when I managed to not fall asleep at 1230 Each night, but those are the three books that are on my night table right now.  Dan Seguin 35:16 Now, what would you name your boat? If you have one? Or maybe do you have one? Guillaume Paradis 35:22 I do not. And I would let my kids name it. And so I expect it would be called something related to Paw Patrol, or the latest show that they're on these days. But I would certainly not shoulder that responsibility. And I would ask my kids to decide what the name should be, Dan Seguin 35:47 Who is someone that you admire, Guillaume? Guillaume Paradis 35:50 I'm going to stay on the same theme with that one. And I think I have to say, I admire my wife. And I do because I get to watch her in action every single day. And I see how she tackles problems. And she multitasks and makes problems go away that I couldn't quite wrap my head around. And so the relentless energy or determination that she applies to everything she does, is really a big inspiration for me. So, you know, surely there are others, you know, in our history or otherwise, that could be inspirations, but no one resonates in my life, quite to the degree that my wife does. Dan Seguin 36:35 Okay, what is the closest thing to real magic that you've witnessed? Guillaume Paradis 36:42 Fair, that's, that's a tricky one. I think, not the engineering type talking about science here. But I think just there's two extremes that are either dead technologies that we've managed to develop. And one of the ones I think of occasionally, is them, computers and the chips and the microprocessors we've been to develop, able to develop and just the sheer scale, and the complexity that we've been able to create there. Otherwise, things like CRISPR, for genetic splicing, I just still can't quite wrap my head around how that's possible. But we're able to do things with DNA now that are just, you know, stuff of science fiction 20 years ago, anything to do with space exploration, and deploying, you know, telescopes in space or launching probes to Mars, I still don't understand how we managed to do that, without something failing more often than it does. And otherwise, the other extreme, I would say is, is just nature, right. And that's exactly what we're all working on today, across the globe, is recognizing that what we have, you know, around us, our planet is just beyond amazing, and, you know, almost incomprehensible in complexity. And we have a responsibility to take care of that. But I think, you know, whenever we have, I have the chance of stepping out of the city and just looking around at nature for a few minutes, you have to kind of be reminded of how unlikely it all seems that something so complex, so beautiful, would come together. And so I think, you know, in the real world, those things are as close as we can get to magic, really. Dan Seguin 38:38 Okay, this is an interesting one, Guillaume. What has been the biggest challenge to you personally, since the pandemic began? Guillaume Paradis 38:46 That's a tricky one to think through. Because there's been so much that seems to have happened over the last 24 months - and now 30 months of the pandemic, I would say just having to constantly adapt without what seemed for a while a real frame of reference, right. So if you take yourself back to the early days of the pandemic, in particular, it just seemed like every other week, we would, we would be learning new things about how the pandemic would work and how forecasts look as to how we might get out of that situation. And so, you know, I'm someone who loves change in general. But even for me, in those early days, it just seemed a little bit unsettling to feel like every other week, you had to rethink a lot of your decisions, a lot of your planning a lot of the ways in which you thought you could protect yourself, your colleagues in your family, and so just having to do that on an ongoing basis for an extended period of time. Like that was very, very challenging. And so I'd probably put that as the biggest challenge. But obviously, you know, everything else that flowed from there was back to our society or friends and family or colleagues. That was just a very, very unique situation to work through in general, right? Dan Seguin 40:11 We've all been watching a lot more Netflix and TV lately, what is your favorite movie or your favorite show? Guillaume Paradis 40:19 So I watch just about anything that comes up, that I can sort of sit through for more than 15 minutes that sort of detest now. We've all watched so much TV over the last few years that if something can capture your attention for 15 minutes, that's probably a good sign. I always, and that might be a boring answer. But I always end up going back to, you know, one of the classics and Seinfeld. So, you know, you look at what's available. And, you know, sometimes you just don't have the energy to start something new. And I just go back to it, I found it's aged fairly well, some of the humor in there is quite timeless. And so it's sort of like a comforting blanket almost at this point, they just go back to a couple old Seinfeld episodes. Dan Seguin 41:12 Lastly, sir, what's exciting you about your industry right now? Guillaume Paradis 41:18 I mean, I've said it a few times already. But just the opportunity to be in the middle of all that change. Like, it's such an important time in our societies evolution, I would not want to be on the sidelines of watching that unfold. And I think, you know, being so centrally positioned to help us all achieve those really big aspirations we have with respect to climate and the environment. I think that's great, right? And we have the tools, we have the energy we have, you know, everyone is willing, and so we just have to do it. So I think, you know, it's such a source of inspiration and energy. That, you know, I couldn't ask for more frankly, electricity was always important. And I was always something that made our industry very intriguing, and, you know, interesting, but that has been taken to a whole new level in the last little while. And for the foreseeable future, that, you know, there's going to be an endless supply of energy for all of us to solve those big problems. Dan Seguin 42:31 Well, Guillaume, we've reached the end of another episode of The think energy podcast. If our listeners wanted to learn more about you, and our organization, how could they connect? Guillaume Paradis 42:45 So certainly, you know, go to our website, we've just launched a brand new website for a group of companies, I believe. It's under the name of power as one.com. Otherwise, our hydro auto website, of course, I wouldn't encourage you to find out more about me, I'm not that important. But check out the resources we have on our website. Our organization in particular is doing all sorts of novel and cool things, whether it be across Portage power, and vari Hebrew networks, or hydro Ottawa limited. So check out what we have there and reach out, you'll see all sorts of channels on there that you can use to engage with us. We're actively looking for everyone's input as we think about the future of energy. And so please come forward with whatever creative solutions you have. And I assure you, we'll consider them. Dan Seguin 43:46 Again, Guillaume, merci beaucoup, thank you so much for joining us today. I hope you had a lot of fun. Guillaume Paradis 43:52 Cheers. And it was great. Thank you, Dan, for having me. Dan Seguin 43:55 Thanks for tuning in to another episode of The Think Energy podcast. And don't forget to subscribe and leave us a review wherever you're listening. And to find out more about today's guests, or previous episodes, visit think energy podcast.com. I hope you'll join us again next time as we spark even more conversations about the energy of tomorrow.  

Summer Rewind: The Canadian Climate Institute’s Big Switch Reaching Canada’s net zero goals is a bit like solving a national puzzle. There are many pieces that need to fit together, including doubling or tripling the amount of zero-emissions electricity Canada currently produces to meet future demand for widespread electrification. Caroline Lee, senior researcher with the Canadian Climate Institute, walks us through the Big Switch report, which highlights three crucial changes required by Canada’s electricity sector in order to hit the country’s net zero goals. Related links Website: https://climateinstitute.ca/ LinkedIn: https://www.linkedin.com/company/canadianclimateinstitute/ To subscribe using Apple Podcasts:  https://podcasts.apple.com/us/podcast/thinkenergy/id1465129405 To subscribe using Spotify: https://open.spotify.com/show/7wFz7rdR8Gq3f2WOafjxpl To subscribe on Libsyn: http://thinkenergy.libsyn.com/ --- Subscribe so you don't miss a video: https://www.youtube.com/user/hydroottawalimited Check out our cool pics on https://www.instagram.com/hydroottawa More to Learn on https://www.facebook.com/HydroOttawa Keep up with the Tweets at https://twitter.com/thinkenergypod

Summer Rewind: The 2030 EV Action Plan with Electric Mobility Canada  Summer Rewind: The 2022 federal budget doubled down on Canada’s commitment to make all light-duty vehicles and passenger truck sales fully electric by 2035. That’s a considerable investment to get Canadians behind the wheel of an EV. Daniel Breton, President and CEO of Electric Mobility Canada joins us to discuss whether the real concerns about a shift to EVs are being addressed. From pricing models to helping rural, northern First Nations and Inuit communities, there’s still a lot to be done.  Related links LinkedIn, Daniel Breton: https://www.linkedin.com/in/daniel-breton-b8a3b1a4/ LinkedIn, Electric Mobility Canada: https://www.linkedin.com/company/electric-mobility-canada/ Electric Mobility Canada: https://emc-mec.ca/ --- To subscribe using Apple Podcasts:  https://podcasts.apple.com/us/podcast/thinkenergy/id1465129405 To subscribe using Spotify: https://open.spotify.com/show/7wFz7rdR8Gq3f2WOafjxpl To subscribe on Libsyn: http://thinkenergy.libsyn.com/ --- Subscribe so you don't miss a video: https://www.youtube.com/user/hydroottawalimited Check out our cool pics on https://www.instagram.com/hydroottawa More to Learn on https://www.facebook.com/HydroOttawa Keep up with the Tweets at https://twitter.com/thinkenergypod