Machines Like Us

• Big Tech Hijacked Our Attention. Chris Hayes Wants To Win It Back.

  Do I have your attention right now? I’m guessing probably not. Or, at least, not all of it. In all likelihood, you’re listening to this on your morning commute, or while you wash the dishes or check your e-mail.We are living in a world of perpetual distraction. There are more things to read, watch and listen to than ever before – but our brains, it turns out, can only absorb so much. Politicians like Donald Trump have figured out how to exploit this dynamic. If you’re constantly saying outrageous things, it becomes almost impossible to focus on the things that really matter. Trump’s former strategist Steve Bannon called this strategy “flooding the zone.”As the host of the MSNBC show All In, Chris Hayes has had a front-row seat to the war for our attention – and, now, he’s decided to sound the alarm with a new book called The Sirens’ Call: How Attention Became the World’s Most Endangered Resource.Hayes joined me to explain how our attention became so scarce, and what happens to us when we lose the ability to focus on the things that matter most.Mentioned:"Twitter and Tear Gas: The Power and Fragility of Networked Protest," by Zeynep TufekciFurther Reading:"Ethics of the Attention Economy: The Problem of Social Media Addiction," by Vikram R. Bhargava and Manuel Velasquez."The Attention Economy Labour, Time and Power in Cognitive Capitalism," by Claudio Celis Bueno“The business of news in the attention economy: Audience labor and MediaNews Group’s efforts to capitalize on news consumption,” Brice Nixon

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• New Spyware Has Made Your Phone Less Secure Than You Might Think

  It’s become pretty easy to spot phishing scams: UPS orders you never made, banking alerts from companies you don’t bank with, phone calls from unfamiliar area codes. But over the past decade, these scams – and the technology behind them – have become more sophisticated, invasive and sinister, largely due to the rise of something called ‘mercenary spyware.’The most potent version of this tech is Pegasus, a surveillance tool developed by an Israeli company called NSO Group. Once Pegasus infects your phone, it can see your texts, track your movement, and download your passwords – all without you realizing you’d been hacked.We know a lot of this because of Ron Deibert. Twenty years ago, he founded Citizen Lab, a research group at the University of Toronto that has helped expose some of the most high profile cases of cyber espionage around the world.Ron has a new book out called Chasing Shadows: Cyber Espionage, Subversion, and the Global Fight for Democracy, and he sat down with me to explain how spyware works, and what it means for our privacy – and our democracy.Note: We reached out to NSO Group about the claims made in this episode and they did not reply to our request for comment.Mentioned:“Chasing Shadows: Cyber Espionage, Subversion, and the Global Fight for Democracy,” by Ron Deibert“Meta’s WhatsApp says spyware company Paragon targeted users in two dozen countries,” by Raphael Satter, ReutersFurther Reading:“The Autocrat in Your iPhone,” by Ron Deibert“A Comprehensive Analysis of Pegasus Spyware and Its Implications for Digital Privacy and Security,” Karwan Kareem“Stopping the Press: New York Times Journalist Targeted by Saudi-linked Pegasus Spyware Operator,” by Bill Marczak, Siena Anstis, Masashi Crete-Nishihata, John Scott-Railton, and Ron Deibert

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• A Computer Scientist Answers Your Questions About AI

  We’ve spent a lot of time on this show talking about AI: how it’s changing war, how your doctor might be using it, and whether or not chatbots are curing, or exacerbating, loneliness.But what we haven’t done on this show is try to explain how AI actually works. So this seemed like as good a time as any to ask our listeners if they had any burning questions about AI. And it turns out you did.Where do our queries go once they’ve been fed into ChatGPT? What are the justifications for using a chatbot that may have been trained on plagiarized material? And why do we even need AI in the first place?To help answer your questions, we are joined by Derek Ruths, a Professor of Computer Science at McGill University, and the best person I know at helping people (including myself) understand artificial intelligence.Further Reading:“Yoshua Bengio Doesn’t Think We’re Ready for Superhuman AI. We’re Building It Anyway,” Machines Like Us podcast“ChatGPT is blurring the lines between what it means to communicate with a machine and a human,” by Derek Ruths“A Brief History of Artificial Intelligence: What It Is, Where We Are, and Where We Are Going,” by Michael Wooldridge“Artificial Intelligence: A Guide for Thinking Humans,” by Melanie Mitchell“Anatomy of an AI System,” by Kate Crawford and Vladan Joler“Two years after the launch of ChatGPT, how has generative AI helped businesses?,” by Joe Castaldo

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• Questions About AI? We Want to Hear Them

  We spend a lot of time talking about AI on this show: how we should govern it, the ideologies of the people making it, and the ways it's reshaping our lives.But before we barrel into a year where I think AI will be everywhere, we thought this might be a good moment to step back and ask an important question: what exactly is AI? On our next episode, we'll be joined by Derek Ruths, a Professor of Computer Science at McGill University.And he's given me permission to ask him anything and everything about AI. If you have questions about AI, or how its impacting your life, we want to hear them. Send an email or a voice recording to: [email protected] – and we’ll see you next Tuesday!

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• This Mother Says a Chatbot Led to Her Son’s Death

  In February, 2024, Megan Garcia’s 14-year-old son Sewell took his own life.As she tried to make sense of what happened, Megan discovered that Sewell had fallen in love with a chatbot on Character.AI – an app where you can talk to chatbots designed to sound like historical figures or fictional characters. Now Megan is suing Character.AI, alleging that Sewell developed a “harmful dependency” on the chatbot that, coupled with a lack of safeguards, ultimately led to her son’s death.They’ve also named Google in the suit, alleging that the technology that underlies Character.AI was developed while the founders were working at Google.I sat down with Megan Garcia and her lawyer, Meetali Jain, to talk about what happened to Sewell. And to try to understand the broader implications of a world where chatbots are becoming a part of our lives – and the lives of our children. We reached out to Character.AI and Google about this story. Google did not respond to our request for comment by publication time.A spokesperson for Character.AI made the following statement:“We do not comment on pending litigation.Our goal is to provide a space that is both engaging and safe for our community. We are always working toward achieving that balance, as are many companies using AI across the industry. As part of this, we have launched a separate model for our teen users – with specific safety features that place more conservative limits on responses from the model.The Character.AI experience begins with the Large Language Model that powers so many of our user and Character interactions. Conversations with Characters are driven by a proprietary model we continuously update and refine. For users under 18, we serve a version of the model that is designed to further reduce the likelihood of users encountering, or prompting the model to return, sensitive or suggestive content. This initiative – combined with the other techniques described below – combine to produce two distinct user experiences on the Character.AI platform: one for teens and one for adults.Additional ways we have integrated safety across our platform include:Model Outputs: A “classifier” is a method of distilling a content policy into a form used to identify potential policy violations. We employ classifiers to help us enforce our content policies and filter out sensitive content from the model’s responses. The under-18 model has additional and more conservative classifiers than the model for our adult users.User Inputs: While much of our focus is on the model’s output, we also have controls to user inputs that seek to apply our content policies to conversations on Character.AI.This is critical because inappropriate user inputs are often what leads a language model to generate inappropriate outputs. For example, if we detect that a user has submitted content that violates our Terms of Service or Community Guidelines, that content will be blocked from the user’s conversation with the Character. We also have a process in place to suspend teens from accessing Character.AI if they repeatedly try to input prompts into the platform that violate our content policies.Additionally, under-18 users are now only able to access a narrower set of searchable Characters on the platform. Filters have been applied to this set to remove Characters related to sensitive or mature topics.We have also added a time spent notification and prominent disclaimers to make it clear that the Character is not a real person and should not be relied on as fact or advice. As we continue to invest in the platform, we will be rolling out several new features, including parental controls. For more information on these new features, please refer to the Character.AI blog HERE.There is no ongoing relationship between Google and Character.AI. In August, 2024, Character.AI completed a one-time licensing of its technology and Noam went back to Google.” If you or someone you know is thinking about suicide, support is available 24-7 by calling or texting 988, Canada’s national suicide prevention helpline. Mentioned:Megan Garcia v. Character Technologies, Et Al.“Google Paid $2.7 Billion to Bring Back an AI Genius Who Quit in Frustration” by Miles Kruppa and Lauren Thomas“Belgian man dies by suicide following exchanges with chatbot,” by Lauren Walker“Can AI Companions Cure Loneliness?,” Machines Like Us“An AI companion suggested he kill his parents. Now his mom is suing,” by Nitasha TikuFurther Reading:“Can A.I. Be Blamed for a Teen’s Suicide?” by Kevin Roose“Margrethe Vestager Fought Big Tech and Won. Her Next Target is AI,” Machines Like Us

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