Talking HealthTech

In this episode of Talking HealthTech, Peter Birch speaks with Dr Cory Williams, Research and Clinical Lead at Five Faces.
Drawing on around 15 years in surgical and perioperative nursing, his role as a Clinical Nurse Consultant and his PhD research at QUT, Dr Williams shares what he has seen on the ground and why he turned to digital health for answers.
They examine the causes and consequences of day-of-surgery cancellations, from patients forgetting to stop their medication to confusion over what counts as a clear fluid.
Dr Williams explains how a single missed instruction can cost hospitals $3,000 to $6,000 an hour in theatre time and send a patient from far north Queensland home after travelling two boats and two planes for surgery.
The conversation also covers the strain on clinicians managing hundreds of patients with limited time to check in on each one.
Looking ahead, the discussion explores how digital health platforms can supplement care rather than replace it.
Topics include automated check-ins, personalised patient pathways, integration with EMR and PAS systems, and how co-design and carer access can keep digital solutions inclusive for patients of all ages, abilities and locations.

Key Takeaways
🔍 Traditional care models relying on face-to-face and paper communication contribute to missed information and day-of-surgery cancellations
💬 Patients frequently feel lost and unsupported, unsure of their place on waitlists or their next steps
⏰ Day-of-surgery cancellations are common, costly, and often preventable with better reminders and coordination
🚦 Digital solutions can supplement care by providing timeline-based instructions, check-ins, and direct lines for patient concerns
🔑 Co-design and flexible digital access are essential for ensuring equity and genuine patient partnership in healthcare journeys

Timestamps
00:00 - Introduction
00:25 - Dr Cory Williams’ clinical background
02:12 - Core challenges in surgical care
03:09 - Patient confusion and communication issues
05:50 - Traditional care model limitations
09:57 - Frequency and impact of surgery cancellations
16:28 - Role of digital in supplementing care
20:46 - Vision for seamless patient journeys
24:39 - Equity and personalisation in digital health

Check out the episode and full show notes on the Talking HealthTech website.
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In this episode of Talking HealthTech, Peter Birch speaks with Dr Emeline Ramos, Physician Executive for InterSystems across Asia-Pacific, and Dimitri Fane, Executive Director of EHR Product Management at InterSystems.
The discussion covers the evolving role of artificial intelligence in electronic health records (EHRs), the impact of ambient clinical orchestration, challenges and benefits for clinicians, and strategies for building trust and adoption of AI within healthcare systems.
The conversation looks at why InterSystems chose to build AI into the core of its new EHR, IntelliCare, instead of adding it on top of existing systems, and what that means for safety, governance and day-to-day clinical work.
Dr Emeline Ramos shares real-world feedback from clinicians already using the technology, including a nurse in Thailand who cut her end-of-shift handover from up to an hour to around 10 minutes.
Meanwhile, Dimitri Fane explains how agentic AI is set to move from assistant to co-worker, taking on complex, multi-step tasks under strict permissions and oversight.
The episode also explores why keeping a human-in-the-loop approach remains essential, how interoperability underpins safe and sustainable care, and why technology needs to fade into the background for clinicians to truly adopt it.

Key Takeaways
🩺 AI in EHRs reduces clinician cognitive and administrative burdens by mapping unstructured to structured data and proposing actions, not just transcribing conversations.
👀 Clinical deployment of ambient workflows supports improved patient rapport, more eye contact, and a reduction in clinician burnout.
🔒 Trust in AI hinges on robust governance, transparency, and having a clear human-in-the-loop to validate AI-generated outputs before they impact patient records.
🛠️ Healthcare organisations face key decisions between bolting on new AI tools versus adopting EHRs that seamlessly embed AI at the core.
🌐 The future of EHRs points towards agentic AI, where digital agents can execute complex, multi-step workflows, freeing clinicians to focus more on patient care.

Timestamps
00:00 - Introductions & AI in healthcare context
02:14 - AI transforming EHR workflows
07:15 - Clinician feedback & benefits
11:20 - Bolt-on vs AI-first EHR platforms
15:28 - Trust, governance, and clinical safety
29:14 - Agentic AI & future direction

Check out the episode and full show notes on the Talking HealthTech website.
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In this episode of Talking HealthTech, Peter Birch speaks with Nick Cuthbertson, CEO of Clintel Systems, the Australian digital health company behind CareRight.
With a background in business system design and around 20 years in the industry, Nick shares how the definition of a hospital is changing and what that means for patients, clinicians and health services.
Nick explains why a hospital is increasingly seen as a coordinated set of clinical capabilities delivered wherever the patient is, and the three forces driving that shift.
He walks through how CareRight was built on a workflow foundation, allowing it to support everything from e-registration, online referrals and pre-admission assessments to discharge planning and follow-up programmes that run for months after a patient leaves hospital.
The conversation also covers the real-world lessons Clintel has learnt from clients bringing multiple systems together, including why change management is critical and why flexibility often works better than a one-size-fits-all approach.
Nick shares Clintel’s philosophy on integration, its connections with platforms such as Medicare, My Health Record, Coviu and Microsoft Teams, and his advice for hospital leaders planning for a future where virtual care and Hospital in the Home become the norm.

Key Takeaways
🔗 The definition of a hospital is shifting from just a physical place to a coordinated network of clinical capabilities delivered wherever the patient is.
💻 Digital technology is both enabling and driving transformation in healthcare, addressing complexity and supporting new models, including virtual and home-based care.
🗂️ CareRight was designed with workflow and business process foundations, supporting end-to-end patient journeys, data capture, and adaptability across multiple care settings.
🤝 Integrations with other systems and services (like My Health Record, Medicare, telehealth platforms) are foundational, allowing health providers to select best-of-breed solutions and maintain flexibility.
♻️ Change management and incremental adoption are critical for the successful transition to digital systems in healthcare environments.

Timestamps
00:00 - Introduction to Nick Cuthbertson and Clintel Systems
01:32 - Redefining what a hospital is
03:03 - Drivers of care model evolution
05:06 - The complexity of connected hospitals
06:24 - How CareRight supports connected care
09:28 - Specific CareRight solution features and workflow
12:37 - Lessons from clients: change management and flexibility
15:39 - Integration approach and philosophy
17:29 - Examples of integrations and partnerships
18:47 - Future directions: Hospital in the Home, virtual care

Check out the episode and full show notes on the Talking HealthTech website.
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In this episode of Talking HealthTech, Peter Birch speaks with Carey Campbell from Amalga, Dr Sheila Bond and Christian Cella from Wolters Kluwer, Victor Stulen from Philips, and Teodor Stoev from Harrison.ai.
Together, they discuss healthcare technology innovation, the integration of AI into medical workflows, and digital transformation across the Asia-Pacific region.
The guests discuss the rise of mobile-ready electronic patient records, the importance of building AI into the systems clinicians already use, and the need for trusted, evidence-based clinical knowledge as AI-generated information spreads.
They also explore how radiology is becoming a testbed for clinical AI, why hospitals are rethinking their workflows instead of bolting on new tools, and how cloud adoption is helping health systems scale.
Language support, cultural awareness and the challenge of choosing the right technology without being locked in are also part of the discussion.
This episode features a handful of the conversations that Talking HealthTech captured on the floor of HMA26. Each guest offers a practical view of what hospitals and clinicians across Asia need from digital health now and in the years ahead.

Key Takeaways
🩺 Mobile and User-Friendly EMRs: The demand for mobile-responsive, user-focused electronic medical records (EMRs) is driving product modernisation for improved clinician usability and patient care.
🧠 Embedded AI in Healthcare Platforms: Embedding AI tools directly into clinical workflows, rather than layering them on top, is seen as essential for adoption and utility among clinicians and administrators.
🌏 Regional Digital Transformation: Asia-Pacific healthcare systems are at varying stages of digital maturity, with some regions leapfrogging directly into cloud and AI-powered solutions, driven by pressing resource shortages and local needs.
📝 Knowledge Integrity in AI: Ensuring that AI-generated recommendations and clinical information are evidence-based, trustworthy, and seamlessly integrated remains critical for clinicians.
💡 System-wide Efficiency Gains: Healthcare leaders are focusing on solutions that not only impact single departments but provide efficiencies across entire organisations, especially in radiology and emergency medicine.

Timestamps
00:00 - Peter Birch: Opening from HMA26, Bangkok
00:43 - Carey Campbell: Amalga and EMR Modernisation
10:31 - Dr Sheila Bond & Christian Cella: Wolters Kluwer Clinical AI
19:11 - Victor Stulen: Philips APAC Digital Health
27:33 - Teodor Stoev: Harrison.ai Impact in Asia

Check out the episode and full show notes on the Talking HealthTech website.
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In this episode of Talking HealthTech, Peter Birch speaks with Sergei Shutov, Don Woodlock, Dr Tullawat Pacharapha, Dr Apichai Chaiyaroj and Dr Trent Dean to discuss hospital digital transformation, regional innovation, interoperability and AI integration in healthcare across Asia-Pacific.
The episode, recorded live during InterSystems Asia READY 2026 in Bangkok, provides a snapshot of conversations with healthcare executives and technology partners on their strategies for modernisation, collaborative approaches, and the challenges and opportunities unique to the region.
Their discussion includes the role of integration in building a strong digital foundation, the importance of bringing clinicians into the design of new systems, and the rise of AI scribes and ambient documentation.
The guests also discuss the promise of the FHIR standard for data interoperability, the gradual journey of building trust in AI, and the need to keep patient experience, privacy and safety at the centre of every decision.
They also share how hospitals in Australia and Asia are approaching the shift from reactive to proactive, preventive care.

Key Takeaways
🦾 AI adoption is being driven aggressively in Asia-Pacific, with both operational and clinical opportunities emerging
🌏 Hospitals in the region can leapfrog legacy issues by moving directly from paper to advanced digital platforms
🔗 Integration and interoperability remain fundamental challenges; Data lakes and FHIR standards are critical focus areas
🫱🏼‍🫲🏽 Partnerships and collaborative ecosystems between vendors, clinicians, and IT leaders are essential for successful transformation
⏳ Clinician and patient perspectives on digital change need continuous engagement, co-design, and focus on trust

Timestamps
00:00 – Intro
00:41 – Sergei Shutov, Managing Director, Banksia Global
07:06 – Don Woodlock, President, InterSystems
16:49 – Dr Trent Dean, CEO, Gateway Health
25:33 – Dr Tullawat Pacharapha, COO, Vejthani International Hospital, Thailand
29:05 – Dr Apichai Chaiyaroj, Assistant Hospital Director, BNH Hospital, Thailand

Check out the episode and full show notes on the Talking HealthTech website.
If you’re enjoying the show and want access to exclusive healthtech discussions, meetups, and member-only content, you can learn more about becoming a THT+ Solo Member here: talkinghealth.tech/solo_shownotes
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