255 - Guest: Diane Gutiw, AI Research Center Lead, part 1
This and all episodes at: https://aiandyou.net/ .
How to manage the integration of AI at scale into the enterprise is the territory of today's guest, Diane Gutiw, Vice President and leader of the AI research center at the global business consultancy CGI. She holds a PhD in Medical Information Technology Management and has led collaborative strategy design and implementation planning for advanced analytics and AI for large organizations in the energy and utilities, railway, and government healthcare sectors.
We talk about how enterprises manage the integration of AI at the dizzying speeds of change today, where AI does and does not impact employment, how the HR department should change in those enterprises, how to deal with hallucinations, and how to manage the risks of deploying generative AI in customer solutions.
All this plus our usual look at today's AI headlines.
Transcript and URLs referenced at HumanCusp Blog.
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33:14
254 - Guest: Seth Baum, Global Catastrophic Risks Institute, part 2
This and all episodes at: https://aiandyou.net/ .
We're talking about catastrophic risks, something that can be depressing for people who haven’t confronted these things before, and so I have had to be careful in talking about those with most audiences. Yet the paradox is that the more you do look at those risks, the more that effect fades, and that’s a good thing, because my guest today is someone who takes on the onerous task of thinking about and doing something about those risks every day. Seth Baum is the co-founder and Executive Director of the Global Catastrophic Risks Institute in New York, which has tackled the biggest of big problems since 2011. He is also a research affiliate at the Cambridge Centre for the Study of Existential Risk. He’s authored papers on pandemics, nuclear winter, and notably for our show, AI.
We talk about national bias in models, coherent extrapolated volition – like, what is it – the risks inherent in a world of numerous different models, and using AI itself to solve some of these problems.
All this plus our usual look at today's AI headlines.
Transcript and URLs referenced at HumanCusp Blog.
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32:25
253 - Guest: Seth Baum, Global Catastrophic Risks Institute, part 1
This and all episodes at: https://aiandyou.net/ .
We're talking about catastrophic risks, something that can be depressing for people who haven’t confronted these things before, and so I have had to be careful in talking about those with most audiences. Yet the paradox is that the more you do look at those risks, the more that effect fades, and that’s a good thing, because my guest today is someone who takes on the onerous task of thinking about and doing something about those risks every day. Seth Baum is the co-founder and Executive Director of the Global Catastrophic Risks Institute in New York, which has tackled the biggest of big problems since 2011. He is also a research affiliate at the Cambridge Centre for the Study of Existential Risk. He’s authored papers on pandemics, nuclear winter, and notably for our show, AI.
We talk about how it feels to work on existential threats every day, AI as a horizontal risk as well as a vertical one, near-term value versus long-term value, AI being used to change the decisions of populations or voting blocs, and AI as a dual-use technology.
All this plus our usual look at today's AI headlines.
Transcript and URLs referenced at HumanCusp Blog.
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31:40
252 - Special: AI in Customer Service
This and all episodes at: https://aiandyou.net/ .
AI will transform customer service. Large language models will provide superior customer interaction, whether by web or by telephone. They’ll answer instantly, always be polite and full of energy, talk with the customer in every known language, make all the information that the customer wants out of the company personalized and accessible to that customer. All of this is provably achievable.
So where is it? Has your customer service experience gotten better as a result of AI being added... or worse? I dig into that question on this special episode.
All this plus our usual look at today's AI headlines.
Transcript and URLs referenced at HumanCusp Blog.
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18:33
251 - Special: AI's Existential Threat and Hope: Deconstructing TEDx
This and all episodes at: https://aiandyou.net/ .
What if… aliens came to visit the Earth? And what does that have to do with AI? I’ve deconstructed two of my TEDx talks on this show, but before both of those I did one in 2017, and here I take that one apart.
Why didn’t I do this before? It seemed a bit… out there. Too sensationalist. Making claims that were too extravagant.
But when I was looking at it again recently, I thought, we’ve actually caught up with what I was saying there, those ideas are more acceptable than they were in 2017. So I thought this was a good time to see how it’s aged and how on point it is. I’ll go through it, give a commentary.
I'll talk about the dichotomy of AI's existential promise vs peril, what it could mean for jobs, the motivations to create general AI, and the part we all play in establishing the values of what will become tomorrow's artificial superintelligences, and examine the interesting ways these narratives have changed in the last 8 years. Plus, aliens.
All this plus our usual look at today's AI headlines.
Transcript and URLs referenced at HumanCusp Blog.
Canada - english