78. The Trillion-Dollar Communication Problem: Neuroscience-backed Tools to Lead with Clarity and Power w/ Rachael Bosch
"When you are having fun, engaging in collective laughter - that gate is open for learning." — Rachael Bosch
Communication is often considered a soft skill or an afterthought in high-performing legal environments. But in reality, it's a power tool. From neuroscience to Slack threads, Rachael Bosch, founder of Fringe Personal Development, reveals how the brain responds under pressure—and how the smallest miscommunication can cost a firm millions, erode trust, and stall careers.
Miscommunication is often avoidable. And the solution isn’t more rules or rigid systems. It’s understanding how the brain works, especially during stress, and designing communication with intention, empathy, and even joy.
In today’s episode, we unpack how missed communications cost companies trillions every year and the simple tools you can use to connect.
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About Rachael Bosch:
Rachael Bosch is the founder and CEO of Fringe PD, a leadership development firm helping law firms build better communication from the inside out. She’s also the CEO of Candorly, a tech platform designed to make feedback more human, scalable, and actionable.
Before launching her companies, Rachael spent over a decade in legal talent management at top firms like Paul Hastings, where she saw firsthand how poor communication stifled potential, even among the most brilliant attorneys. That insight led her to create Fringe, where she blends neuroscience, design thinking, and a sharp sense of humor to transform how high-achievers give feedback, build trust, and lead.
A lifelong learner, Rachael has completed executive education at Harvard Law School, Northwestern, and Cornell, with a focus on mediation, design thinking, and women’s leadership. She’s a certified brain-based coach through the NeuroLeadership Institute and a proud member of the Forbes Coaches Council.
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What’s in This Episode:
Language shapes power. How we speak (especially as women) influences how we’re seen—too often, people with the most expertise soften their language and diminish their own authority.
Neuroscience opens doors. When lawyers won’t talk about “feelings,” Rachael teaches them to talk about their amygdala—and that reframing unlocks connection.
Generational differences matter. What’s obvious to a partner might be confusing to a first-year associate. Without shared language or context, people talk past each other.
Fun is functional. Laughter isn’t a distraction—it’s a neurological tool for opening the brain to learning.
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