DO NOT Work a Job You Hate! Promotive Will Help You Be Happy at Work
Like the show? Show your support by using our sponsors. Promotive can help you find your dream job. Touch HERE to see open jobs. Need to update your shop systems and software? Try Tekmetric HEREThis episode was recorded at the ASTA Expo in Raleigh, North Carolina. You should go next year! Jeff Compton, Ethan Whidden and Stacy Black from Promotive have a conversation about how Promotive is now using AI with their virtual recruiter, Paige, to pre-screen candidates around the clock and ensure no great technician is unhappy at work. They also talk about how both shop owners and technicians need a good shop culture, continued training, and flexibility in benefits like PTO and four-day workweeks. Timestamps: 00:00 Recording at ASTA Expo - Looking Forward to AAPEX08:02 Shop Culture and Expectations15:29 "Missing the Shop Dogs"18:13 Embrace Continuous Technical Training25:55 Headset Restrictions Spark Workplace Debate29:52 "Prioritizing Safety Under Pressure"36:01 Shop Owners' Hiring Frustrations37:06 Hiring: Reputation and Compatibility Insights45:46 Decision-Making and Consultation Process47:27 Balancing Tech and Shop Perspectives54:44 "Service Advisors Need Empathy Training"58:27 Effective Brake Maintenance Communication01:03:38 Aligning for Industry Improvement
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DO NOT Discount Your Labor JUST to Get the Job! | Joel McLearn
Like the show? Show your support by using our sponsors.Promotive can help you find your dream job. Touch HERE to see open jobs.Need to update your shop systems and software? Try Tekmetric HEREIn this episode, Jeff Compton is joined by Joel McLearn, shop owner from Nova Scotia. Today, he and Jeff get into the nitty-gritty shop management conversation from decisions about hiring and firing, to handling parts quality and pricing, and navigating the emotional side of customer service and business partnerships. And wait till you hear about the car battery incident! Timestamps: 00:00 It's Getting COLD in Canada!20:26 Confusion in Brake Inspection Practices30:19 "Effective Rust Prevention Techniques"31:47 Enduring Ford Engine Issues51:17 Minimum Charges in Service Industry56:28 Embarrassing Car Battery Incident01:12:58 Bridging Dealer-Aftermarket Divide01:21:30 Choosing Cost-Effective Car Repair01:24:00 Car Emission Testing Process Updated01:39:44 Effective Communication Strategies01:47:40 Misleading DVI Practices at Dealerships01:56:29 Proving Value Through Repairs02:06:51 Service Advisor Accountability Required
Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232
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Should the Auto Repair Industry Take Notes from the Heavy Duty Trucking Industry? | Mathieu Patenaude
Like the show? Show your support by using our sponsors.Promotive can help you find your dream job. Touch HERE to see open jobs.Need to update your shop systems and software? Try Tekmetric HEREIn this episode, Jeff is joined by Mathieu Patenaude, a mobile heavy truck technician from the Ottawa area. Mathieu shares his journey from working for a school bus company to running his own mobile diagnostic business, explaining the challenges of adapting to rapidly changing truck technology and industry standards. They both talk about the challenges of working in harsh Ottawa winters, the unique demands of fleet maintenance, and the importance of thorough diagnostics and road-testing in the trucking world.Timestamps: 00:00 Ottawa Business Overview with Matthew06:08 Old School Car Troubleshooting13:03 Ottawa's Troubled Transit Project16:57 Parking Lot Truck Challenges21:34 Trailer Safety Overload Experience26:20 Renting Trucks vs. Specialized Equipment35:11 Pursuing a Career with Mercedes?37:16 "Tech Diagnostics: Knowledge Builds Over Time"43:47 Rising Door Rates in Canada47:29 "Shop Pranks with FUE Cans"56:12 "Rethinking Trade Apprenticeships"58:15 "Encouraging Thoughtful Problem Solving"01:08:05 Importance of Failure Analysis01:08:43 Incomplete Failure Analysis Practices01:15:40 Procrastinating Vehicle Maintenance Woes01:20:54 Changing Car Culture Impacting Youth01:25:32 Paving His Own Path01:30:48 Tech Distractions in the Workplace01:39:01 Transmission Fluid Level Check Process01:45:46 Handle Both Car Batteries01:47:07 Critiquing from an Ivory Tower01:51:39 Hidden Car Defects Dilemma
Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232
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Will the Service Advisor Role Go Extinct?? | Marshall Sheldon
Like the show? Show your support by using our sponsors. Promotive can help you find your dream job. Touch HERE to see open jobs. Need to update your shop systems and software? Try Tekmetric HEREIn this episode, Jeff Compton welcomes Marshall Sheldon. Marshall stresses the importance of selecting apprentices based on personality and willingness to learn rather than experience. Jeff and Marshall also talk about flat rate vs hourly, and how the industry might just replace service advisors soon.00:00 Meet Marshall Sheldon06:02 "Mentorship to Independence"13:49 Personable Candidates over Technical Skills19:46 Advocating For Technician Training24:04 Employee Retention Through Treatment28:43 Certificate of Qualification Reflections37:18 "Mechanic's Night Shift Challenges"41:11 Entrepreneurship: Balancing Risk and Reward43:55 Innovative Technician's Essential Impact49:03 Rework Incentives: Fair or Not?54:31 Budgeting Training Costs01:03:50 "Stop Performing DVI for Free"01:07:35 Improving Advisor Communication Skills01:11:07 "Three-Year Engine Warranty Assurance"01:16:38 Hands-On Mechanical Training Guidance01:22:12 "Commitment to Quality Repairs"01:31:04 Autel vs. Zeus Tool Dilemma01:33:11 Auto Programming with Autel Device01:38:16 Dealership Mentorship and Financial Guidance01:45:52 Jeep Module Issue and Dealer Solution01:48:20 LinkedIn: Showcasing Technical Professionalism
Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232
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Technicians Quit Over Poor Recognition NOT Pay | Josh Parnell
Like the show? Show your support by using our sponsors.Promotive can help you find your dream job. Touch HERE to see open jobs.Need to update your shop systems and software? Try Tekmetric HEREIn this episode, Jeff talks with Josh Parnell from the Limitless Leadership Podcast. Josh shares why recognition, rather than pay, is the number one reason that technicians stay vs leave their jobs. They also talk about the importance of meaningful one-on-ones and consistent follow-through for building trust and accountability in the shop.Check out the Limitless Leadership Podcast with Josh Parnell HERESign up for the ASTA Expo happening September 25-28 HERE00:00 Technician Retention Beyond Pay09:19 "Effective Leadership: Embrace One-on-Ones"13:11 "Now is the Time"17:22 "Safety, Trust, and Clarity"26:11 "Culture and Pride in Work"29:09 Empowering Lives Through Auto Repair34:35 "Embracing Life's Lessons"39:36 Empowering Leaders Through Coaching43:51 Instincts and Individual Methods Matter52:10 Teaching Enhances Understanding54:22 Empowering Change Through Questions01:01:20 Prioritizing Friendship in Workplaces01:05:32 Foundation Through Core Values01:11:19 Service Mindset vs. Problem Solving01:15:14 ASTA Attracts Social Media Influencers
Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232
My name is Jeff, and I'd like to welcome you on a journey of reflection and insight into the tolls and triumphs of a career in automotive repair.
After more than 20 years of skinned knuckles and tool debt, I want to share my perspective and hear other people's thoughts about our industry.
So pour yourself a strong coffee or grab a cold Canadian beer and get ready for some great conversation.
Canada - english