My name is Jeff, and I'd like to welcome you on a journey of reflection and insight into the tolls and triumphs of a career in automotive repair.
After more...
Is AI and New Technology Good for Auto Repair? Sunil Patel and Kieran O'Brien
Like the show? Show your support by using our sponsors. Promotive can help you find your dream job, or help you hire. Touch HERE for more. Need to update your shop systems and software? Try Tekmetric HERESunil Patel is the founder of Tekmetric and Kieran O'Brien is the co-founder of Shop GenieIn today's episode, Kieran emphasizes training service advisors to improve sales performance through enhanced communication and technology adoption. Sunil shares his journey from medicine to founding Tekmetric, explaining how modern digital tools like digital vehicle inspections (DVIs) can streamline operations. Jeff highlights the challenge of convincing older shop owners to adopt new technologies despite the clear benefits for efficiency and customer experience.00:00 Physician switched careers to open repair shop.05:14 Matt inspired my journey in business ownership.08:10 Focus on customer service ensures business success.10:37 DVI revolutionized customer-technician interactions; and enhanced efficiency.14:34 TechMetric consolidates vendors, saving businesses money.16:23 Shop Genie: Solving automotive scheduling with technology.21:18 Sales skills are crucial for auto repair success.23:21 Prioritize sales training for advisors over EVs.28:55 Recall past recommendations; address at next appointment.29:46 Long-term customers may opt for new cars.32:41 Customer experience drives business success in 2024.36:39 Technology trends impact all age groups.40:04 Waiting affects efficiency; cultural fit varies significantly.44:59 Maintain transparency without scaring customers away.45:49 Old methods required; dealership knowledge outdated.
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50:55
Becky Witt Talks Technicians and Customer Communication
Like the show? Show your support by using our sponsors. Promotive can help you find your dream job, or help you hire. Touch HERE for more. Need to update your shop systems and software? Try Tekmetric HEREJeff Compton is joined by Becky Witt, who shares her experiences and strategies for running a successful auto repair shop. Becky discusses the critical importance of hiring skilled front counter staff who excel in customer interaction, emphasizing that technical skills are not always necessary at the front counter. She highlights the significance of preventive maintenance and proactive customer communication, sharing her approach to diagnosing and managing vehicle issues. Finally, Becky delves into the challenges and solutions she has implemented to attract and retain valuable employees, including unique work arrangements and focusing on specific car brands.00:00 Becky simplifies business success and culture effectively.07:45 Add dollars until gross profit aligns.11:08 Closed Fridays; seeking unicorns for a productivity boost.18:13 Proactively replace batteries and tires for safety.25:50 Service, product knowledge; prolonging battery and tires.28:38 Interview is successful; the candidate is impressively prepared and equipped.32:00 Joe Gibbs: Super Bowl coach, NASCAR team owner.40:01 Dealership advisors: hustlers, multitaskers; independents struggle.47:10 Struts need replacing; loose nut chewed threads.50:37 Focus on training front staff, not diagnostics.57:27 Farmers produce prized, tender Interstate 80 beef.01:01:05 A Technician's job is tough, demanding, and underestimated.
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1:05:44
Charles "The Humble Mechanic" on YouTube Success and Helping the Next Generation of Techs
Like the show? Show your support by using our sponsors. Promotive can help you find your dream job, or help you hire. Touch HERE for more. Need to update your shop systems and software? Try Tekmetric HEREJeff Compton is joined by Charles, known as the "Humble Mechanic." Charles talks about his journey of content creation on YouTube, beginning with simple iPhone videos that unexpectedly gained traction. He emphasizes the importance of mentorship and fostering enthusiasm in young automotive technicians to address industry shortages. Charles also shares insights from his rich experiences with Volkswagen vehicles, highlighting both rewarding and challenging repair stories.00:00 Delayed visit to the booth; found you eventually.04:08 Appreciate having a special car at SEMA.07:13 Community jokes about "widowmaker" jack accidents.11:43 Beneficial automotive program with financial advantages.16:46 Embracing new technology is beneficial for growth.18:30 Persist through challenges; solutions will emerge.20:55 Competition leads to secrecy and minimal payment.25:57 Repinned 91-pin connector on yellow car.28:38 Experience reality, not promises, in career choice.30:59 Realizing I'm a small part in automotive.34:50 Instructions are straightforward, information is widely available.37:04 Freedom to learn tech without rat race pressure.42:51 Expressing dislike doesn't justify discouraging enthusiasm.43:35 Mentorship enthusiasm can transform perspectives and engagement.47:50 Blown away by unexpected podcast listener recognition.49:44 Comment, share, and set automatic podcast download.
Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232
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51:34
Young Techs Need to Listen to THIS! Andrew Gonyou’s Journey and Thoughts
Like the show? Show your support by using our sponsors. Promotive can help you find your dream job, or help you hire. Touch HERE for more. Need to update your shop systems and software? Try Tekmetric HEREIn this episode, Jeff Compton is joined by Andrew Gonyou to talk about the significance of collaboration over competition within the auto repair industry. Jeff reflects on the challenges and rewards of fostering a culture of continuous learning and critical thinking, emphasizing the importance of leaving a meaningful legacy. Both Jeff and Andrew share personal anecdotes highlighting the necessity of finding a supportive work environment and the impact of embracing advanced technology.00:00 Finally, recording with Andrew Gonyou at AST 2024.08:44 Danny introduced me to automotive diagnostics techniques.13:37 Lack of proper equipment complicates vehicle repairs.17:52 Fixed issues unnoticed; pressured for time. Dilemma persists.25:17 Left job, started at nearby diesel shop.28:48 Choosing a partner affects your success trajectory.33:49 Initially hesitant, eventually wanted the job.38:18 Fired due to attitude and inadequate pay.44:40 It's never too late to start pursuing dreams.48:33 Humbled by resonating impact with shop owners.53:31 Scaling knowledge is challenging but essential.01:03:04 Please comment, share, and download the podcast.
Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232
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1:04:55
Bonus Episode!! Jeff's Take on DIYers vs Professional Technicians
Like the show? Show your support by using our sponsors. Promotive can help you find your dream job, or help you hire. Touch HERE for more. Need to update your shop systems and software? Try Tekmetric HEREIn today's BOBUS episode, Jeff flies solo to talk about the frustrations and challenges professional mechanics encounter when dealing with DIY enthusiasts. After recording with Mr. Subaru, Brandon Sloan, and Check Engine Chuck, has Jeff's opinion changed on DIYers? 00:00 Helpful community for DIY auto troubleshooting advice.06:03 Proper process helps more than quick fixes.07:15 DIYers seek answers, not processes; affects service business.11:31 The Car is still unfixed after unnecessary repairs were requested.14:57 DIY research undervalues professional labor costs.18:20 Miscommunication about complex customer automotive issues.22:13 Charge flat rate; ensure technician gets paid.24:42 Customer dissatisfaction from misdiagnosed car issues.29:52 Defensive stance towards critics of industry practices.30:48 Unqualified DIY repairs are often unsafe.35:53 Committed to defending DIY technicians' interests.37:47 Understanding, not dividing, despite potential disagreements.
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My name is Jeff, and I'd like to welcome you on a journey of reflection and insight into the tolls and triumphs of a career in automotive repair.
After more than 20 years of skinned knuckles and tool debt, I want to share my perspective and hear other people's thoughts about our industry.
So pour yourself a strong coffee or grab a cold Canadian beer and get ready for some great conversation.
Canada - english