In Touch

Passenger Assistance is a service rail users can book for help with things like navigating unfamiliar stations and catching connecting trains. When it goes right, it can be a service that boosts independence and travel confidence, but it can often go wrong. So now the Office of Rail and Road, who are the regulator for Britain's railways, are consulting on a new framework that aims to make the process of putting things right for passengers fairer. The regulator's Head of Consumer Jacqui Russell explains what is in their framework and how you can respond to their consultation. More details of how to do respond below:
Consultation webpage: orr.gov.uk/search-consultations/consultation-framework-determining-redress-booked-assistance-not-provided
If you need the consultation documents in large print, audio recording or braille, contact ORR on: 0207 282 2000 (select option 3)
You can also email consultation responses to: ATP@orr.gov.uk
The Elizabeth Eagle-Bott Memorial Fund is provided by the RNIB and it helps visually impaired musicians with additional costs, such as access technology, instruments and music tuition. The fund celebrated its 25th anniversary recently with a concert in London and it featured performances from the fund's alumni. Kevin Satizabal Carrascal attended the concert for In Touch and spoke to musicians about the kinds of things the fund has helped them with. RNIB's Daisy Higman also provides information on how you can apply for next year's fund.
Presenter & Producer: Beth Hemmings
Production Coordinator: Helen Surtees
Website image description: Peter White sits smiling in the centre of the image and he is wearing a dark green jumper. Above Peter's head is the BBC logo (three separate white squares house each of the three letters). Bottom centre and overlaying the image are the words "In Touch" and the Radio 4 logo (the word ‘radio’ in a bold white font, with the number 4 inside of a white circle). The background is a bright mid-blue with two rectangles angled diagonally to the right. Both are behind Peter, one is a darker blue and the other is a lighter blue.

Whether you are a confident cook or complete novice, In Touch provides tips on how to navigate the kitchen with a visual impairment. We have gathered a panel of blind and partially sighted people with an interest in cooking and who have a range of experience, levels of vision and kitchen set ups, to provide their tips, tricks and work-arounds.
Presenter: Peter White
Producer: Beth Hemmings
Production Coordinator: Kim Agostino
Website image description: Peter White sits smiling in the centre of the image and he is wearing a dark green jumper. Above Peter's head is the BBC logo (three separate white squares house each of the three letters). Bottom centre and overlaying the image are the words "In Touch" and the Radio 4 logo (the word ‘radio’ in a bold white font, with the number 4 inside of a white circle). The background is a bright mid-blue with two rectangles angled diagonally to the right. Both are behind Peter, one is a darker blue and the other is a lighter blue.

In Touch explores the barriers faced by visually impaired students when sitting their GCSE and A-Level exams, when obtaining both exam papers and revision materials in braille and large print formats.
Presenter: Peter White
Producer: Beth Hemmings
Production Coordinator: Kim Agostino
Website image description: Peter White sits smiling in the centre of the image, wearing a dark green jumper. Above Peter's head is the BBC logo (three individual white squares house each of the three letters). Bottom centre and overlaying the image are the words "In Touch" and the Radio 4 logo (the word Radio in a bold white font, with the number 4 inside a white circle). The background is a bright mid-blue with two rectangles angled diagonally to the right. Both are behind Peter, one of a darker blue and the other is a lighter blue.

Shopping doesn't come without potential challenges if you're blind or partially sighted: locating the items you want and, depending on your level of sight, being able to get up close enough to understand if what you’ve found is really what you were after. Well, John Lewis is the latest brand trying to help, developping a pilot guided shopping scheme within their flagship store in London. In Touch sent along Emma and Dave Williams to try it out and John Lewis' Head of the Oxford Street branch tells us about any potential plans for a wider roll-out of the scheme.
The Commonwealth Games will be taking place in Glasgow in July. The Games run every four years and welcome athletes from across the Commonwealth of Nations. This year, visually impaired sisters Astrid and Ursula Carroll will be competing in swimming, but for different teams (Astrid for Team Scotland and Ursula for Team England). How did this happen? The pair explain more and discuss their training, and what they are looking forward to about the Commonwealth Games.
Presenter: Peter White
Producer: Beth Hemmings
Production Coordinator: Helen Surtees
Website image description: Peter White sits smiling in the centre of the image, wearing a dark green jumper. Above Peter's head is the BBC logo (three individual white squares house each of the three letters). Bottom centre and overlaying the image are the words "In Touch"; and the Radio 4 logo (the word Radio in a bold white font, with the number 4 inside a white circle). The background is a bright mid-blue with two rectangles angled diagonally to the right. Both are behind Peter, one of a darker blue and the other is a lighter blue.

With ophthalmology being the busiest NHS outpatient specialty, with around 9.7 million appointments in England in 2024, the Royal College of Ophthalmology's new president, Mohamed Elalfy undoubtedly has a busy three years in the role ahead. Mohamed speaks with In Touch about his plans for the College and about issues of concern to eye health and care patients, including the issue of long waiting times for appointments and potential new treatments for eye diseases.
Caroline Mackenzie contacted In Touch with concerns over whether or not her young grandson should learn braille. She has been wondering whether or not it will be worth his time, given how quickly assistive technology is evolving. Does braille have a future in the face of evolving technologies? To share your thoughts on this, please email intouch@bbc.co.uk or leave a voice message on 0161 836 1338.
Presenter: Peter White
Producer: Beth Hemmings
Production Coordinator: Helen Surtees
Website image description: Peter White sits smiling in the centre of the image, wearing a dark green jumper. Above Peter's head is the BBC logo (three individual white squares house each of the three letters). Bottom centre and overlaying the image are the words "In Touch"; and the Radio 4 logo (the word Radio in a bold white font, with the number 4 inside a white circle). The background is a bright mid-blue with two rectangles angled diagonally to the right. Both are behind Peter, one of a darker blue and the other is a lighter blue.