HOP Into Action Podcast Series

Welcome to Season 7 and the 139th episode of the podcast show HOP Into Action. In this episode, host Brent Sutton tackles a question that sits right at the heart of improvement, learning, and safety: Are we evolving… revolutionizing… or truly innovating?
In this episode, he will unpack what he calls the Triad of Safety: Evolution, Revolution, and Innovation, three forces that often get blurred together but actually drive very different outcomes in organizations. 
Key takeaway:
If we don’t know which problem we’re solving, we risk using evolutionary tools for revolutionary challenges, and that’s when organizations end up polishing systems that are already obsolete. 
Todd Conklin Podcast 584 on Patient Safety Innovation: https://www.podbean.com/ew/pb-2j4z3-1a2ffa9
Tickets for Todd Conklin Conference in Sante Fe: https://swiy.co/CWS March 31st/April 1st 2026.

Welcome to Season 7 and the 138th episode of the podcast show HOP Into Action. In this episode, host Brent Sutton cuts through the organizational overwhelm surrounding Artificial Intelligence to discuss how it aligns with Human and Organizational Performance (HOP). Moving beyond the fear of AI as a "shiny blame machine," Brent outlines a practical framework for ethical, human-centered AI that treats workers as the solution, not the problem.
Listen in as he unpacks five core principles designed to turn AI into a tool for curiosity and system improvement rather than surveillance.

Welcome to Season 7 and the 137th episode of the podcast show HOP Into Action. In this episode of HOP Into Action, Brent Sutton shares some thinking about Investigation biases, whether they are subconscious or conscious prejudices, assumptions, or mental shortcuts that skew how investigators collect, interpret, and weigh information, leading to unfair or negative outcomes for workers.

Welcome to Season 7 and the 136th episode of the podcast show HOP Into Action. In this episode of HOP Into Action, Brent Sutton shares some thinking about the emerging or unrecognized risk of tacit knowledge of the aging or retiring workforce and the impact of organizational amensia when experience exits.

Welcome to Season 7 and the 135th episode of the podcast show HOP Into Action. In this episode of HOP Into Action, Brent Sutton shares some early body of work by the French in the gap between Work As Imagined and Work As Done.