Healthcare IT Today Interviews

• eClinicalWorks Analytics Dramatically Reduce FQHC No-Shows

  T.H.E. Clinic, a federally qualified health center serving a low-income communmity in Los Angeles, recently reduced missed patient visits ("no-shows") from 25-28% to 13-14%. To learn more about this exceptional improvement, we sat down with CIO Wilson Santos who describes how the healow AI-Powered No-Show Prediction Model helped their clinic achieve this goal.Many factors create what Santos called an "unacceptable" rate of missed visits. People are tied down taking care of family members, forget visits, get busy, or simply get well before the time of their visit and fail to cancel.T.H.E. Clinic was one of first adopters of healow AI-powered no-show prediction model, and after implementing it saw the great results.  The clinic now identifies the appointments most likely to be missed through predictive analytics on EHR data, and dedicates front desk staff to contacting them.Learn more about T.H.E. Clinic, Inc.: https://www.tohelpeveryone.org/Learn more about eClinicalWorks: https://www.eclinicalworks.com/Healthcare IT Community: https://www.healthcareittoday.com/

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• Tight Collaboration Between Vyne Medical and Client Drives Continuous Improvement

  AI has proven itself as a way to remove the burden of scanning, identifying, and uploading information. For Nemours Children's Health, AI solutions from Vyne Medical completely restructured and optimized their document handling practices.Cathy Murphy, HIM Operations Manager at Nemours Children’s Health, gives an account in this video of what data management consisted of before automation, and how Vyne's automated systems have transformed their practices. With the same staff, they can meet turnaroud times consistently and relieve clerical burdens on staff.Andrew Loeffler, Technical Project Manager at Vyne Medical, meets with Nemours every two weeks to check on the progress of current data collection projects and discover new ones. Most of the operations that used to be performed through a sequence of manual steps are now available through the Vyne API. They continuously look at processes that are still done manually to find automation possibilities.Learn more about Nemours Children’s Health: https://www.nemours.org/Learn more about Vyne Medical: https://vynemedical.com/Healthcare IT Today Community: https://healthcareittoday.com/

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• From Ambient Voice Documentation to Care Partner at Heidi

  Although ambient voice transcriptions driven by AI are seeing widespread adoption in healthcare institutions, only 20%-40% of clinicians adopt it in each institution, according to Dr. Thomas Kelly, CEO & Co-Founder at Heidi. However, when Heidi's AI medical scribe is brought in, they achieve an average 60-70% adoption by clinicians.This is because they focus directly on how to help clinicians do their jobs, according to Kelly, although they don't ignore the larger issues such as compliance and integration with EHRs. By maintaining independence from the EHR, and by offering many different templates for each specialty, Heidi allows more customization.Learn more about Heidi: https://www.heidihealth.com/Healthcare IT Community: https://www.healthcareittoday.com/

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• Making RCM Part of the Clinical Interview

  Dr. Mike Gao, President of Smarter Technologies, says that the distinction between clinical care and revenue cycle management (RCM) was a historical decision that is no longer valid. Clinical care is determined partly by what payers cover and what proof they require of the patient condition. In turn, the codes and other information used for billing are summaries of what happened in the clinical visit.In this environment, doctors have to take into account not just the symptoms and history presented by the patient, but the patient's environment and insurance coverage. No one can keep all this in mind.So AI tools such as Smarter Technologies provide a "super-intelligence" that can combine the data needed by the physician. Dr. Ruben Amarasingham, Co-Founder of Pieces Technologies which is now part of Smarter Technologies, says that AI can bring doctors "real contextual understanding of what's happening to their patients."Learn more about Smarter Technologies: https://www.smartertech.com/Healthcare IT Community: https://www.healthcareittoday.com/

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• Hyro Sees Health System Call Centers as Potential Revenue Generators

  Hyro's Responsible AI Agent platform enables health systems to safely automate patient workflows and conversations across key channels such as call centers, websites, SMS, and mobile apps, supporting use cases like scheduling, appointments, and prescription refills and more. But CEO and Co-Founder Israel Krush thinks that providers should look beyond just the high costs of call centers toward their potential for generating revenue.Instead of being a "black box," a call center that leverages technology like that offered by Hyro measures how many calls were made and what the conversion rate (appointments scheduled) was.To handle detailed and specific workflows (such as "I'm looking for a dermatologist in a specific area") Krush says that Hyro supplements the traditional large language models (LLMs) with "small language models."Learn more about Hyro: https://www.hyro.ai/Healthcare IT Community: https://www.healthcareittoday.com/

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