Healthcare IT Today Interviews

AI agents in healthcare are changing how patients reach their care teams. In this interview, Artera CEO and Co-founder Guillaume de Zwirek explains what an AI-native approach to patient communication really looks like. He breaks down conversational AI in healthcare (https://artera.io/) : an AI agent that understands why a patient is calling, books the visit or handles the refill in plain language, and closes care gaps on the same call instead of chasing people with callbacks they ignore. He also shows how Artera's AI agents in healthcare (https://artera.io/) keep staff in control, and makes the case for why safety, not memory, is the real moat, and why rigid phone-tree IVR systems are on their way out.
Learn more about Artera: https://artera.io/
Healthcare IT Community: https://www.healthcareittoday.com/

InterSystems is the data Goliath of health care, present in 20 countries and processing two-thirds of all medical records in the United States. But even InterSystems has to evolve to deal with the challenges of health care, including shrinking funds and the vast expansion in the use of data for analytics and AI.
In a recent interview at the Civitas conference, we hear from two experts at InterSystems Public Sector Corporation: Kirk Grothe, Head of Public Sector Strategy, and Dave Nelson, Head of Public Sector Sales Engineering. They discuss standards in health care data exchange, efforts to improve data sharing and quality at CMS, the ONC, and states, and the importance of defining context and use cases for data.
Learn more about InterSystems: https://www.intersystems.com/
Healthcare IT Community: https://www.healthcareittoday.com/

Hundreds of companies are offering AI for clinical and other healthcare related uses. Kenny Wong, Chief Product Officer at xCures, offers two criteria for judging the value of a solution: first whether the outcome is repeatable and shows the work that was done transparently, and second whether it is generating a desired result such as saving you time.
In our recent interview at the Civitas conference, Wong reviews his background in genetics, the history of xCures, and the state of data today. He estimates that 80% of healthcare data is "messy," meaning it exists in unstructured formats such as PDFs and JPEGs. xCures can extract the information needed for patient care from these sources—what Wong calls a "clinical clarity engine."
Learn more about xCures: https://xcures.com/
Healthcare IT Community: https://www.healthcareittoday.com/

Innovar Healthcare is known for data movement and integration in healthcare: any data in any format, between any set of customers. One major trait that distinguishes Innovar from nearly all services in health care today is that it offers and supports open source tools, which is common in other industries. In our recent interview at the Civitas conference, CEO and Founder Loyd Bittle talks about security, administrative convenience, and use cases for his company's integrations.
The first part of our interview is devoted to security incidents. Bittle points out that while open source code (and nowadays AI) makes it easier for malicious intruders to attack, it also makes it easier for researchers to uncover bugs, and for Innovar to provide patches.  This actually happened recently when researchers discovered a security issue with the open source Mirth Connect project which Innovar Healthcare and the community forked to create BridgeLink.  Once Innovar and the BridgeLink community learned about the security issues, they were able to address them quickly.  Bittle notes that it's now unsafe to continue using the insecure open source Mirth Connect project.
Learn more about Innovar Healthcare: https://www.innovarhealthcare.com/
Learn more about BridgeLink: https://www.bridgelink.net/
Healthcare IT Community: https://www.healthcareittoday.com/

After 30 years of orchestrating workflows and connecting systems across providers and IT vendors, PerfectServe continues to expand what it offers provider organizations, including a new AI layer called ConnectiveIQ that will underpin all of its AI-native products moving forward. The first ConnectiveIQ-infused product, Intelligent Answering, offers AI call handling and launched in August. CEO Guillaume Castel shares in our recent interview that ConnectiveIQ allows much higher benefits for the data they have been handling all this time.
Castel's goal for PerfectServe is to "get the right information to the right person at the right time using the most appropriate channel, no matter where." He says that, thanks to their deployment of an AI agent, PerfectServe is finding more ways to relieve busy clinicians and staff of tasks that don’t need their attention to be resolved. More and more, patients who call in to a provider can get answers through AI, with an operator or clinician picking up the phone only if a person is really needed.
Learn more about PerfectServe: https://www.perfectserve.com/
Healthcare IT Community: https://www.healthcareittoday.com/