Healthcare IT Today Interviews

After 30 years of orchestrating workflows and connecting systems across providers and IT vendors, PerfectServe continues to expand what it offers provider organizations, including a new AI layer called ConnectiveIQ that will underpin all of its AI-native products moving forward. The first ConnectiveIQ-infused product, Intelligent Answering, offers AI call handling and launched in August. CEO Guillaume Castel shares in our recent interview that ConnectiveIQ allows much higher benefits for the data they have been handling all this time.
Castel's goal for PerfectServe is to "get the right information to the right person at the right time using the most appropriate channel, no matter where." He says that, thanks to their deployment of an AI agent, PerfectServe is finding more ways to relieve busy clinicians and staff of tasks that don’t need their attention to be resolved. More and more, patients who call in to a provider can get answers through AI, with an operator or clinician picking up the phone only if a person is really needed.
Learn more about PerfectServe: https://www.perfectserve.com/
Healthcare IT Community: https://www.healthcareittoday.com/

CSIRO’s Smart Health Checks is Bringing Conversations Back to Care
Healthcare interoperability is seen as a back-office challenge and it is rarely spoken about as a benefit to clinicians. But what if it was? Could it help accelerate initiatives?
An initiative in Australia is doing just that - improving data exchange to reduce screen time so that clinicians can focus more on conversations with patients.
Healthcare IT Today sat down with Kirsty Maunder, Senior Business Analyst at CSIRO’s Australian e-Health Research Centre. She explains how their Smart Health Checks initiative uses Smart on FHIR technology to pre-populate clinical forms and return providers to natural conversations with patients. You will discover how bidirectional data write-back stops transcription errors and why building from frontline clinical frustrations drives genuine technology adoption.
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Learn more about CSIRO's Australian e-Health Research Centre at https://aehrc.csiro.au/
Find more great health IT content at https://www.healthcareittoday.com/

Epic Agent Factory, a tool for Epic users to build their own AI agents, was announced this past January. Now, according to Derek De Young, Software Developer at Epic, the tool is moving into a new stage where Epic will quickly put it into the hands of their customers.
Agent Factory provides a platform to leverage 129 of the AI features in Epic. De Young describes three stages in its use. First, he expects organizations to shape existing AI features to the organization's policies, guidelines, data, and workflows. Next, they will build new agentic features for revenue cycle management, clinical decision making, patient engagement, etc. In the future, Epic will expand the scope of Agent Factory to use external connectors and run on partner platforms outside Epic, including Care Everywhere.
Learn more about Epic: https://www.epic.com/
Healthcare IT Community: https://www.healthcareittoday.com/

Cotiviti ties together providers and payers, including the top 25 US health plans, that collectively serve 300 million members in the United States. In this video, CEO Ric Sinclair describes how the "friction" between providers and payers can be resolved by leveraging smarter infrastructure like what Cotiviti provides.
Sinclair looks beyond technology and data, even beyond the use of AI, to talk about how an underlying platform can bring together all the expert insights and reduce the waste in health care. Ultimately, he wants to eliminate denials and appeals by "getting it right the first time" in billing. This requires more than the application of AI in "silos," which he predicts are not sustainable. "Coordination" is a key concept he shares while talking about being a healthcare infrasrtucture company that creates value for its users.
Learn more about Cotiviti: https://www.cotiviti.com/
Healthcare IT Community: https://www.healthcareittoday.com/

Standard networking events and leadership courses fail to keep women in digital health careers. Half of female tech talent exits the sector by age 35. The solution? Offering practical advice and operational mentorship from women who have actually been successful.
At HIC2026 in Sydney, Australia, Healthcare IT Today sat down with Anita Ghose, CEO at InventiveX and Program Lead for Women in Digital Health Leadership at the Australasian Institute of Digital Health (AIDH). Ghose breaks down why leadership development must center on hard-won deployment lessons rather than abstract theory. She also shares where Australian health systems are targeting AI investments to reduce cognitive load on frontline clinicians.
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Learn more about InventiveX at https://www.linkedin.com/company/inventivexai/about/
Find more great health IT content at https://www.healthcareittoday.com/