Healthcare IT Today Interviews

Everyone talks about AI fixing documentation. But the real story is whether patients and clinicians will trust it enough to use it every day.In this interview, Dr. Randy Thompson, Chief Health Analytics Officer at Billings Clinic, shares what it takes to bring Oracle Health’s AI tools into daily practice across Montana’s largest independent health system. From rethinking governance structures to gaining patient buy-in even during psychiatric visits. Thompson explains why adoption depends on building confidence first. Along the way, he also reveals an unexpected outcome: providers found the AI agent often produced better notes than they would have written on their own.How is your organization handling patient consent and governance for AI tools? Drop your thoughts in the comments.🔔 Subscribe for more great interviews with Health IT leaders.Learn more about Billings Clinic at https://www.billingsclinic.com/Learn more about Oracle Health at https://www.oracle.com/industries/healthcare/Find more great health IT content at https://www.healthcareittoday.com/

Few patients take a paper prescription down to the local pharmacy any more. The modern era of prescribing is shockingly complex and getting more so, according to Dr. Colin Banas, Chief Medical Officer, and Drew Hunsinger, Head of Growth, at DrFirst.Banas says that the goal at DrFirst, a 25-year-old company, has always been to provide an end-to-end medication journey: for patients, providers, payers, and pharmacies. Hunsinger points out that the prescribing workflow involves payers, PBMs, and even drug companies.Plus, they share how many of the EHR companies they work with are happy to offload all these medication management complexities to DrFirst so that as EHR product managers, they can focus on other EHR innovations. Not to mention EHR vendors can benefit from the innovations that DrFirst continues to implement since their major focus is medication management.Learn more about DrFirst: https://drfirst.com/Healthcare IT Community: https://www.healthcareittoday.com/

emtelligent offers a variety of AI-based services in health care. In a recent interview at the HLTH conference with Tim O’Connell, MD, Co-Founder and CEO of emtelligent, explains how they ensure a good ROI, keep deployments affordable, and make each pilot a success.The three services offered by emtelligent are:* Medical Document AI: ingests documents such as faxes, splits them into separate documents, and categorizes them.* Medical language engine: interprets and structures the content* Chart review: offers a graphical user interface to make reviews more accurate and efficient for prior authorization, legal reviews, etc.Learn more about emtelligent: https://emtelligent.com/Healthcare IT Community: https://www.healthcareittoday.com/

Although providers and payers feel like they're engaged in an epic, ongoing battle over claims, Abhinay Vyas, Co-Founder and Chief Data Officer at RapidClaims, believes that approvals can increase when both realize that they are fundamentally interested in truth. RapidClaims' AI-driven revenue cycle tools help to uncover the complexities in care and provide the evidence to back up a claim.Vyas says that AI has to be both accurate and explainable to be adopted. RapidClaims' algorithms are self-hosted and self-trained. They are flexible enough to support every specialty and adapt to the needs of different institutions. To this end, they have more than 118 AI models, which they set against each other to eliminate errors and hallucinations.Lisa Rosenkoetter, Vice President of Sales at RapidClaims, says they address cost, revenue, and compliance. As the complexity and severity of health conditions increase, providers "need to recoup every dollar for the care you've provided."Learn more about RapidClaims: https://www.rapidclaims.ai/Healthcare IT Community: https://www.healthcareittoday.com/

PointClickCare is a major EHR service with a 25-year history, originally focused on post-acute care settings such as skilled nursing and assisted living but has expanded to provide health it services to the full spectrum of healthcare provider organizations.  As they've expanded their services, one of the areas they wanted to help was care transitions between acute care and post acute care and back. After a two-year investment in AI, they've enhanced the services they offer to make transitions go more smoothly and intelligently.Plus, they have recently unveiled a service named Chart Advisor within their skill nursing EHR. It looks through freeform documentation such as progress notes to find important information that isn't in the structured fields and could have an immediate impact on care. For instance, if the patient had a fall in the hospital, have the doctors performed the necessary assessments and accommodations to prevent more falls?According to Chief Revenue Officer Brian Drozdowicz, who we interviewed at the HLTH conference, searches through plain text documentation can help with both liability and reimbursement.  Leveraging technology to search and sort through all the unstructured data in documentation is really the key to improving care and revenue.Learn more about PointClickCare: https://pointclickcare.com/Healthcare IT Community: https://www.healthcareittoday.com/