Healthcare IT Today Interviews

When a claim fails because of a missing field or outdated insurance detail, it is easy to blame the billing process, but it is incomplete or inconsistent information captured at registration that is often the root cause. This seemingly innocuous oversight may be the reason why AI adoption in revenue cycle management (RCM) has been slow.
In this conversation, Clarissa Riggins, Chief Product Officer at Experian Health, and Amy Trogdon, Vice President of Patient Access at Integris Health, break down why AI adoption in RCM depends on accurate front-end data and workflow fit.
They share what they learned rolling out Experian’s Patient Access Curator inside Epic and how real-time coverage validation is reshaping staff trust and efficiency. You will hear candid insights about workforce strain, error-prone processes, and why many AI projects stall before they start.
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Learn more about Experian Health at https://www.experian.com/health
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[SPONSORED] AI scribes have quickly become part of the daily routine for many clinicians. The question now is whether that momentum keeps building or slows as attention shifts to other operational priorities.
In this interview, Dr. Michael Blackman, Chief Medical Officer at Greenway Health, talks about what he is seeing on the clinical front one year after launching their ambient scribe. He shares why he thinks this approach to documentation is here to stay and why he views it as the first step rather than the finished product. He also touches on unexpected moments from early use and what he believes is possible next.
Do you think the pace of AI innovation will slow down or speed up or stay the same in the year ahead? Share your thoughts below.
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Learn more about Greenway Health at https://www.greenwayhealth.com/
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Sending data over the wire is just the start of health care data interoperability. Other critical tasks include identifying the right destination (in other words, a directory), identifying the patient and other security practices, and getting patient consent. In this video, we hear about these topics from two co-chairs of the HL7 FHIR at Scale Taskforce (FAST): Jason Teeple, Senior Director Enterprise Architecture and Interoperability Strategy, Evernorth and Duncan Weatherston, CEO at Smile Digital Health.
Learn more about EverNorth: https://www.evernorth.com/
Learn more about Smile Digital Health: https://www.smiledigitalhealth.com/
Learn more about HL7 FAST: https://confluence.hl7.org/spaces/FAST/overview
Healthcare IT Community: https://www.healthcareittoday.com/

If you’ve ever wondered why ambulatory EHRs feel stuck in time, you’re not alone. A lot of clinicians and IT leaders have been waiting for signs of real movement, and this conversation surfaces why the shift may finally be underway.
In this interview, Troy Wasilefsky, Chief Revenue Officer at Greenway Health, talks about the stagnant EHR market, the practical roles AI can play inside physician practices, and why owning both the clinical record and the automation layer matters. He shares direct feedback from customers, where AI helps most, and how the architecture of EHR systems is finally catching up to long-promised functionality.
Where do you see AI making the biggest near-term difference in ambulatory care? Drop your thoughts in the comments.
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Learn more about Greenway Health at https://www.greenwayhealth.com/
Find more great health IT content at https://www.healthcareittoday.com/

Will AI actually fix the problems in front of us, or will it fade out the way blockchain did in healthcare?
In this conversation, Tilak Mandadi, EVP Ventures and Chief Experience and Technology Officer at CVS Health, tackles that question head on. He lays out what it will take for AI to have real impact and why the next five years will determine whether healthcare changes for the better or breaks under its own weight. He also shares how CVS Health is using AI today to support pharmacists, reduce administrative burden, and improve access without crossing clinical or ethical lines.
How are you approaching AI inside your organization, and what guardrails matter most to you? Share your perspective in the comments.
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Learn more about CVS Health at https://www.cvshealth.com
Find more great health IT content at https://www.healthcareittoday.com/