Healthcare IT Today Interviews

Rigid phone trees frustrate your patients. They also waste your staff’s time.
MyCare Medical decided to fix their digital front door. They implemented healow Genie AI to handle calls. Gary Moorefield, VP of Technology at MyCare Medical, explains how they did it. He breaks down why handling messy, non-linear patient conversations is critical. He also shares how automation gives valuable time back to front desk teams without cutting jobs.
Are your patients still stuck on hold listening to bad elevator music? Or are you still forcing them into “press 1” or “say yes” decision trees? If you are, this video is for you!
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Learn more about MyCare Medical at https://mycare.us/
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The potential applications of AI are endless; there are so many solutions in the marketplace that health care organizations can get "paralyzed," according to Kim Lynch, Founder and CEO at Metis Health Technologies. She advises organizations not to debate endless what to do, but to "try something" with "a bias toward action." Jeffrey Nelson, Enterprise Chief Information Officer at Mosaic Health, similarly says to "try and fail," but "move the ball forward."
Of course, nobody advises just throwing money at fancy technologies. In our recent interview at the Navina Ascend user conference, Lynch and Nelson along with Ronen Gordon, MBBS BSc, Vice President of Medical Product at Navina, lay out the real benefits of AI along with lessons learned implementing AI in their organizations.
Learn more about Mosaic Health: https://mosaichealth.com/
Learn more about Metis Health Technologies: https://www.metishealthtechnologies.com/
Learn more about Navina: https://www.navina.ai/
Healthcare IT Community: https://www.healthcareittoday.com/

Everyone knows that rural health care systems are stressed: costly populations, low reimbursements, staffing shortages, transportation problems—and the 900 billion to one trillion dollar cuts upcoming in Medicaid will severely add to those stresses. But rural providers also have advantages when it comes to the chances for transformation. In a recent video interview, we explore the opportunities in rural health, particularly the use of technology for value-based care with Pranam Ben, Founder & CEO at The Garage and Brittany Sachdeva, COO at Cibolo Health.
Learn more about The Garage: https://www.thegaragein.com/
Learn more about Cibolo Health: https://cibolohealth.com/
Healthcare IT Community: https://www.healthcareittoday.com/

Family Health Centers in Louisville, Kentucky adopted the ambient note-taking tool from Sunoh.ai to cut down on doctors' filling out notes during family times in the evenings and even way into the night. In this information-rich interview, Chief Clinical Informatics Officer Cynthia Cox discusses how Family Health Centers adopted Sunoh.ai and the main ways it's helped them on this key goal and others.
The initiative came about after a few doctors heard of ambient scribes and wanted to try it. The health center started by offering the tool to these doctors, but then realized it had a great opportunity to reach out and introduce it to other doctors experiencing burn-out. A demo video of the tool in action was enough to persuade many to use it. Family Health Center EHR trainers came into the practice to work side-by-side with doctors, training them on Sunoh.ai. And the doctors are happy with the change with many of them using the scribe for more than 90% of their notes.
Learn more about Family Health Centers: https://www.fhclouisville.org/
Learn more about eCW: https://www.eclinicalworks.com/
Healthcare IT Community: https://www.healthcareittoday.com/

While at the recent Navina Ascend user conference, Healthcare IT Today had the opportunity to sit down with three of Navina's customers to learn more about their experience using Navina at their organizations.  Needless to say, the doctors were all candid with their experience with the technology and the impact it was having on their organization.
Learn more about Privia Health: https://www.priviahealth.com/
Learn more about CVFP: https://www.cvfp.net/
Learn more about Summit Medical Group: https://www.summitmedical.com/
Learn more about Navina: https://www.navina.ai/
Healthcare IT Community: https://www.healthcareittoday.com/