Healthcare IT Today Interviews

One of the biggest challenges that healthcare faces with heart failure patients is the high number of hospital readmissions that occur. These readmissions are expensive to healthcare organizations, a bad experience for patients, and many of them are completely avoidable. This is according to Spencer H. Kubo, MD, Chief Medical Officer at CareCognitics and Shahid Shah, Member, Board of Directors at CareCognitcs who sat down to talk with me about their innovative VIP reward solution that’s help heart failure patients avoid being readmitted to the hospital.
Learn more about CareCognitics: https://carecognitics.com/
Health IT Community: https://www.healthcareittoday.com/
Learn more about VIP Care: https://www.vipcarehealth.com/

If you’ve ever felt like “one big AI” can’t possibly handle the complexity of healthcare, you’re not alone. Clinical work moves in too many directions for a single model to reliably keep up.
In this interview, Jacob Sims, Chief Technology Officer at NextGen Healthcare, explains why they have taken the approach of coordinated teams of specialized AI agents and what that means for clinicians, IT teams, and product leaders. Sims breaks down the thinking behind Nia™, how fairness shapes their AI design, and why everyday experimentation drives more progress than any formal training program. He also shares real examples like a 40 percent reduction in case resolution time thanks to AI-assisted log analysis
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Learn more about NextGen Healthcare at https://www.nextgen.com
Find more great health IT content at https://www.healthcareittoday.com/

The common, classic fax is a fascinating case study in the difficulties of automation. Watch this video as Jess Czelusniak, Associate Vice President of Applications and CNIO at VHC Health, and Tim Hoskins, Vice President of Solutions Architecture at Vyne Medical, discuss the challenges of classifying and sorting incoming fax documents. Through machine learning, automation, and staff training, they reduced the process from 10-15 minutes (described in a 29-page document) to less than 3 minutes per fax, and are reducing the burden even further.
Learn more about VHC Health: https://www.vhchealth.org/
Learn more about Vyne Medical: https://vynemedical.com/
Healthcare IT Today: https://www.healthcareittoday.com/

It’s easy to talk about AI in broad terms. It’s harder to show how the technology supports a person trying to navigate benefits, costs, or a complex health journey. That’s exactly what Mike Serbinis and Sarah Donnelly break down here.
In this interview, Mike Serbinis, CEO of League, and Sarah Donnelly, the company’s Chief Product Officer, break down how their multi-agent approach works and why it was designed around four persistent friction points in healthcare. They explain how these agents coordinate inside one platform and share what they’re learning from early deployments, including Baptist Health’s Hello Pregnancy pathway in Arkansas.
Where do you see multi-agent AI having the biggest impact in healthcare?
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Learn more about League at https://league.com/
Find more great health IT content at https://www.healthcareittoday.com/

Every clinic wants a simple recipe for digital health adoption. The problem is that most recipes fall apart the moment real-world workflows enter the picture.
In this conversation, Dr. Chandi Chandrasena, Chief Medical Officer at OntarioMD, lays out why the province is shifting toward a flexible digital health toolkit instead of a rigid playbook. She explains why “technology is an enabler to the problems you have,” why standardization still matters, and why uniformity misses the mark.
She also digs into AI scribes, the rise of AI inbox tools, how bandwidth gaps drive inequity, and why digital literacy needs to start long before medical school.
What do you think clinics need most right now: structure, flexibility, or better guardrails? Drop your thoughts in the comments.
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Learn more about OntarioMD at https://www.ontariomd.ca
Find more great health IT content at https://www.healthcareittoday.com/