Healthcare IT Today Interviews

Health care organizations still have to handle thousands of patient record requests manually. In addition to individual records requested by doctors, patients, lawyers, and others, there is a constant stream of requests for hundreds of records at a time for audits and quality reviews—and a lot of them still come in by fax, telephone, or postal mail.
Sherpas Healthcare Solutions is a medical record retrieval company that takes on the burden of fulfilling these requests. In a recent video interview, we had a chance to chat with Kaylan Blice-Mullins, Senior Director of Provider Relations at Sherpas Healthcare Solutions, and Brian Sitongia, Medical Records Manager at one of their clients, Wills Eye Hospital, to learn more about how Sherpas Healthcare Solutions is helping relieve the burden of all these requests.
Learn more about Sherpas Healthcare Solutions: https://scanningsherpas.com/
Learn more about Wills Eye Hospital: https://www.willseye.org/
Healthcare IT Community: https://www.healthcareittoday.com/

Fragmented Legacy Data Causes Burnout. Smart Archiving Restores Patient Safety.
Keeping a dozen old EHRs alive is a massive technical debt. It is also a major patient safety risk.
Healthcare IT Today sat down with Justin Campbell from RLDatix to uncover the reality of legacy data management. Campbell explains how modernizing your data archives directly reduces clinician burden. He details how applying artificial intelligence to old records and incident reports uncovers workflow breakdowns that humans naturally miss. You will learn how to turn dead data silos into active risk mitigation tools.
Are your clinicians still hunting through multiple legacy systems for patient history? Tell us how you are solving this in the comments below.
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Learn more about RLDatix at https://www.rldatix.com/
Find more great health IT content at https://www.healthcareittoday.com/

At many health centers, plain old telephone service (POTS) is still one of the primary forms of interaction with patients outside of office visits. In a recent interview with Tracy Causey, CEO of Capital Area Health Network, he shares how their three sites, servicing about 17,000 patients, used AI to streamline patient interactions.
As an eClinicalWorks site, the health system decided to try healow Genie to handle calls. It was a simple integration, and worked "out of the box." Now healow Genie handles about 80% of all calls with no staff interaction, answering the phone within 14 seconds. The approximate 400 calls they get each day are spread out, as patients take advantage of 24/7 availability. And when a call does require staff, healow Genie gets a live agent person on the phone within a minute and 20 seconds.
Learn more about Capital Area Health Network: https://cahealthnet.org/
Learn more about eCW: https://www.eclinicalworks.com/
Healthcare IT Community: https://www.healthcareittoday.com/

In a recent video interview with Healthcare IT Today, experts from two healthcare technology companies focus on the latest happenings with healthcare AI and the IT infrastructure to support it. Harini Malik, Global Strategic Biz Dev Head for Healthcare at AMD, and Connie W. Hebert, Healthcare Chief Nursing Officer at Dell Technologies are in a position to think long-term and look at developments across a broad landscape. They bring hardware as well as software into the picture, explaining the potential in recent chip development and its relation to healthcare's utilization of AI.
Learn more about AMD: https://www.amd.com/en/solutions/healthcare.html
Learn more about Dell: https://dell.com/Healthcare
Healthcare IT Community: https://www.healthcareittoday.com/

Ambient note-taking scribes have achieved such successes—according to Mustafa Ammar, MD, Chief Medical Officer at Ampla Health—that the first question from doctors interviewing for jobs at his federally qualified health center is whether they offer a scribe. Luckily, they do: Sunoh.ai.
Burnout is often on the top of doctors' and their managers' minds. And Sunoh.ai definitely delivered results here. Doctors report that they are going home on time and avoiding the need to spend their personat time writing notes, even though they are seeing more patients than before. The notes are also closed within 48 hours, which is important for billing.
Learn more about Ampla Health: https://www.amplahealth.org/
Learn more about eCW: https://www.eclinicalworks.com/
Healthcare IT Community: https://www.healthcareittoday.com/