NN/G UX Podcast

If you work in UX, you’ve probably heard the terms lean, Agile, and MVP more times than you can count. But knowing the terms doesn’t mean knowing how to make them work.

In this episode, Laura Klein, Principal Experience Specialist at NN/G, joins Therese Fessenden to talk about what Lean UX was really meant to accomplish — and how teams today can apply its principles without falling into common traps.

Listen as they discuss how Lean UX came about, the skill of zooming between product vision and interaction details, and why growing companies struggle to balance speed and consistency. Whether you’re working at a startup or inside a large enterprise, this episode offers a grounded look at how to design thoughtfully in fast-moving environments.

We’re also excited to have Laura join as the newest co-host of the NN/G UX Podcast. And many congratulations to the Fessenden family as they welcome a new addition to their family.

About Laura Klein | Bio | Linkedin | Bluesky | Usersknow.com
What is Wrong With UX (Podcast)
Build Better Products (Book)
UX for Lean Startups (Book)

NN/G Live Online Courses Taught by Laura
Lean UX and Agile
Product & UX: Building Partnerships for Better Outcomes
All Our Live Courses

Free NN/G Articles & Videos
Lean UX & Agile: Study Guide
Lean UX & Agile Glossary
What is Lean UX?
Accounting for User Research in Agile
Why Organizations Don’t Do User Research and How to Change That
Why Most Product Teams Aren't Really Empowered

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📹 Post-production by
Tiago Pedro (Design Assistant)
Megan Brown (Social Media Lead)

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Therese Fessenden talks with design psychologist and product strategist Thomas Watkins (host of The Design Psychologist and Product-Led Growth Leaders) about why understanding the human mind is still a true superpower for designers, researchers, and product teams. They explore how products subtly shape our behavior and identity, why over-relying on templates and patterns can flatten experiences instead of differentiating them, the risks of personifying AI tools, and the practical ways practitioners can use psychology and AI together to automate the tedious parts of work while staying human-centered and creating products that truly fit into people’s lives.
About Thomas Watkins: Bio | LinkedIn
The Design Psychologist Podcast
Product-Led Growth Leaders Podcast
3Leaf Consulting (Thomas’ Design Team)
Related Live Online Training: The Human Mind & Usability
Free NN/g Study Guides & Articles:
Psychology Study Guide
Humanizing AI Is a Trap
The ELIZA Effect: Why We Love AI
The 4 Degrees of Anthropomorphism of Generative AI

As AI-powered tools flood the market promising quick evaluations and audits, the conversation zeroes in on a critical issue: the reliability of these tools. In this episode, co-hosts Therese Fessenden and NN/G VP Kate Moran sit down with Jamie Holst and Christian Holst, the co-founders of Baymard Institute, to examine the growing role of AI in UX analysis. The group discusses the risks of over-relying on AI—particularly for junior UX practitioners—and the deeper implications for professionalism in the field.
About the speakers:
Christian Holst (Co-founder & Research Director, Baymard Institute)
Jamie Holst (Co-founder & CTO, Baymard Institute)
Kate Moran (VP, NN/G)
Links Referenced in the Episode:
Try UX Ray for Free: https://baymard.com/product/ux-ray
Read their article on AI accuracy: https://baymard.com/blog/ai-heuristic-evaluations
Related NN/G Courses:
Accelerating Research with AI
AI for Design Workflows
Designing AI Experiences
AI Product Strategy
Check out ALL of our courses at nngroup.com/learning
Related NN/G Articles:
AI Hallucinations: What Designers Need to Know
AI-Powered Tools for UX Research: Issues and Limitations
AI as a UX Assistant
AI Chatbots Discourage Error Checking

The interest in “customer insights” is higher than ever, and more people are interested in both research insights and carrying out research on their own. But, who’s making sure research is done well? Therese sits down with Ned Dwyer, CEO and co-founder of Great Question, to talk about the balance between access and rigor in UX research. They discuss the need for democratization charters, how AI is reshaping research roles, and why enabling good research at scale is as much a cultural challenge as it is a technical one.
Connect with Ned Dwyer: LinkedIn
Learn more about Great Question
Subscribe to Great Question’s Newsletter
Learn about UX: nngroup.com/learning
Related NN/g Courses & Articles:
ResearchOps: Scaling User Research (UX Certification course)
Democratize Research in 5 Steps (free article)
Democratization of UX (13-min video)

In this episode, Therese interviews Jay Dutta—Global Head of UX at Deutsche Bank about how designing at scale isn’t just about reaching millions, but about preserving depth: of empathy, culture, and context. With a career spanning Adobe, Flipkart, and MakeMyTrip, Jay reflects on why he’s drawn to complex, broken systems and how those environments offer the richest opportunities for impact. He discusses the importance of designing for the individual within vast systems, and how storytelling, risk-taking, and honoring human experiences can lead to more meaningful and scalable design solutions.
About the speaker: JayDutta.com | LinkedIn
DesignUp Conference (Bangalore, India - Nov 3-5, 2025 ): https://designup.io/
Related NN/G Course: Global UX: Designing and Leading Across Cultures (full-day & half-day courses)
Related Free NN/G Articles:
‘Our Users Are Everyone’: Designing Mass-Market Products for Large User Audiences (free article)
Modify Your Design for Global Audiences: Crosscultural UX Design (free article)
Imagery Helps International Shoppers Navigate Ecommerce Sites (free article)