76. Lotte Retail's Group CEO, Sam Kim: "In Korea, there is no online or offline, there is just shopping"
Retail in APAC Series with NRF APAC 2025: KoreaRetail in South Korea doesn’t look like retail anywhere else. With over half of all shopping happening online, the line between digital and physical has completely disappeared. At the center of it all is Lotte Retail, a household name that’s now rethinking everything it does. In this episode, Group CEO Sam Kim shares what it really takes to lead transformation at this scale. From AI-powered experiences to ecosystem thinking, he opens up about the challenges, the mindset shifts, and the deep focus on customer experience that are driving Lotte’s next chapter, in a country that’s already living in retail’s future.
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75.NRF APAC 2025: What Asia-Pacific Is Teaching the World About Retail
In this special episode recorded live at NRF APAC 2025 in Singapore, Paula Macaggi kicks off a six-part series exploring the boldest innovations and biggest challenges shaping retail across Asia-Pacific. From Indonesia’s 22,000-store convenience giant to India’s booming quick commerce scene and Korea’s "no-line" retail revolution, this episode is packed with insights on AI, customer experience, logistics, and emotional intelligence from some of the region’s most visionary leaders. Welcome to the first chapter of OFFBounds' Retail in APAC Series.
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74. Tony's Chocolonely's Head of North America, Dusan Vujovic: “Transparency isn’t a marketing strategy. It’s a responsibility.”
In this episode, Paula Macaggi sits down with Dusan Vujovic, Head of North America at Tony’s Chocolonely, to explore how the Dutch-born chocolate brand is rewriting the rules of ethical business in the U.S. retail landscape. From turning a mission into a movement to breaking into a competitive $4B market, Dusan shares how Tony’s combines bold storytelling, radical transparency, and uncompromising taste to win shelf space and consumer trust — all while pushing the industry toward a more just and sustainable future.
----Sponsored by VTEX
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73. Vitamin Shoppe's COO, Andrew Laudato: "IT teams have to earn the right to innovate"
In this episode, I sit down with Andrew Laudato, COO of The Vitamin Shoppe, a leading U.S. health and wellness retailer with 650+ stores, to explore how great IT teams are built, why innovation starts with operational excellence, and how AI is transforming retail. From vibe coding and RPA to inclusivity and composable commerce, Andrew shares why tech leaders must speak the language of business and why the best strategy isn’t about AI—it’s about using AI to better serve the customer.
----Sponsored by VTEX
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72. About You's Co-CEO, Tarek Müller: "We want to become the global number one"
In this episode of OFFBounds, I sit down with Tarek Müller, Co-Founder and Co-CEO of About You, to unpack how he built one of Europe’s most innovative fashion-tech companies from the ground up. From early bets on mobile and influencer marketing to launching a hybrid model that combines retail and enterprise software, Tarek shares the strategies behind About You’s $2B success, the tech powering 200+ online stores, their approach to AI and personalization, and why the upcoming merger with Zalando could reshape the future of online fashion in Europe.
----Sponsored by VTEX
OFFBounds is a podcast where commerce executives share their perspectives, successes, and lessons learned in their careers to inspire other global leaders in their journey and decision-making.Every week, the host Paula Macaggi meets industry leaders to discuss business strategies, careers, and leadership in one-on-one conversations challenging the limits of borders and boundaries.Paula unveils the person behind the leader and brings to her audience of commerce executives experiences to relate, motivate, and reflect on decisions that are shaping commerce.OFFBounds is the first podcast recorded in person with audio and video featuring executives in commerce from around the world.
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