Remarkable Results Radio Podcast

Thanks to our Partners: NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty

Watch Full Video Episode














Is your shop fully booked but still struggling with scheduling chaos, workflow bottlenecks, and unexpected repairs? How many vehicles should your shop actually schedule each day?

Murray Voth of RPM Training and Doug Brackett of Downtown Automotive and ProVitals Consulting return for Part 2 of Mastering Shop Flow. Building on their previous discussion about online scheduling, they explore two strategies that can transform shop operations: capacity planning and proactive service proposals. Murray and Doug also explore the importance of reserving time rather than simply filling appointments, managing customer pickup expectations, and using online scheduling data to identify opportunities and improve efficiency.

What You'll Learn
Capacity Planning: How to determine your shop's actual production capacity instead of scheduling every available technician hour.
Proactive Service Proposals: Why reviewing deferred work and upcoming maintenance before a customer's visit improves planning, trust, and repair approvals.
Protecting Reserve Time: Why leaving room for additional repairs, unexpected problems, and customer needs can improve productivity.
Reducing Workflow Bottlenecks: How to manage technician availability, service advisor workload, vehicle drop-offs, and pickup commitments.
Customer Communication: Why giving clients time to review recommendations helps eliminate surprise repairs and high-pressure decisions.
Online Scheduling Analytics: How reservation requests, abandoned bookings, and customer follow-up can reveal valuable business opportunities.
Building Predictable Workflow: Why fewer scheduled vehicles can sometimes produce better results than a constantly overloaded shop.


A full schedule isn't the same as a productive shop. When owners understand their true capacity and prepare service proposals before customers arrive, they can reduce chaos, improve workflow, build customer trust, and make every reservation more valuable. The goal isn't simply to book more vehicles. It's to plan the right work, at the right time, with the right resources.


Mastering Shop Flow with Online Scheduling and AI Communication [THA 497]: https://remarkableresults.biz/remarkable-results-radio-podcast/a497/









Murray Voth, RPM Training. Listen to Murray’s previous episodes HERE. murrayvoth@rpmtraining.net

Doug Brackett, Pro-Vitals Consulting, Downtown Automotive, Nelson, BC.







Thanks to our Partners: NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty



NAPA TRACS will move your shop into the SMS fast lane with onsite training, six days a week of support, and local representation. http://napatracs.com/



Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. https://www.todaysclass.com/



Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. https://www.kukui.com/



You’re probably tired of chasing new customers who never return. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/



Connect with the Podcast:


























Download and Listen on Our Mobile App: https://automotiverepairpodcastnetwork.com/app/
Visit the Website:https://remarkableresults.biz/
Subscribe on YouTube:https://www.youtube.com/carmcapriotto
Follow on Facebook:https://www.facebook.com/RemarkableResultsRadioPodcast/
Follow on LinkedIn:https://www.linkedin.com/in/carmcapriotto/
Follow on Instagram:https://www.instagram.com/remarkableresultsradiopodcast/
Join Our Virtual Toastmasters Club:https://remarkableresults.biz/toastmasters
Join Our Private Facebook Community:https://www.facebook.com/groups/1734687266778976
Join our Insider List:https://remarkableresults.biz/insider
All books mentioned on our podcasts:https://remarkableresults.biz/books
Our Classroom page for personal or team learning:

Thanks to our Partners: NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty

Watch Full Video Episode















Recorded at ASTA 2026, Rich Falco, Senior Curriculum Developer at CTI, Brin Klein of Assured Auto Works, and Matt Fanslow of Riverside Automotive and the Automotive Field Theory podcast, challenge the industry's approach to electrical diagnostics, technician mentoring, and the growing influence of artificial intelligence in the service bay.

Rich and Brin also share insights from their sold out, hands-on electrical training class, where participants worked through voltage drop testing, circuit fundamentals, and real world diagnostic challenges. Their experience reinforces an important lesson: Advanced diagnostics require a solid understanding of the basics.

What You'll Learn:
How hands-on electrical training helps specialists develop stronger troubleshooting skills.
Why outdated repair habits and ignoring OE service information can create expensive mistakes.
How shop owners can develop more effective technician mentoring programs instead of relying solely on experienced employees to teach new hires.
How AI, smart glasses, and remote mentoring could transform technical education and diagnostic assistance.
How to communicate the value of diagnostic labor and address customer requests for waived diagnostic fees.
Why AI-informed customers are changing conversations about repair estimates, pricing, and trust.


Great specialists understand electrical fundamentals, follow proven diagnostic processes, and continually develop their skills. For shop owners, investing in education, mentoring, and properly valued diagnostic time builds a stronger team, more accurate repairs, and greater customer confidence.

Rich Falco, Senior Curriculum Developer at CTI

Brin Klein, Shop Owner, Assured Auto Works

Matt Fanslow, Riverside Automotive, Red Wing, MN, https://mattfanslow.captivate.fm/Automotive Field Theory

ASTA (Automotive Service & Tire Alliance):  https://astausa.org/2027-Expo


Thanks to our Partners: NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty



NAPA TRACS will move your shop into the SMS fast lane with onsite training, six days a week of support, and local representation. http://napatracs.com/



Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. https://www.todaysclass.com/



Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. https://www.kukui.com/



You’re probably tired of chasing new customers who never return. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/



Connect with the Podcast:


























Download and Listen on Our Mobile App: https://automotiverepairpodcastnetwork.com/app/
Visit the Website:https://remarkableresults.biz/
Subscribe on YouTube:https://www.youtube.com/carmcapriotto
Follow on Facebook:https://www.facebook.com/RemarkableResultsRadioPodcast/
Follow on LinkedIn:https://www.linkedin.com/in/carmcapriotto/
Follow on Instagram:https://www.instagram.com/remarkableresultsradiopodcast/
Join Our Virtual Toastmasters Club:https://remarkableresults.biz/toastmasters
Join Our Private Facebook Community:https://www.facebook.com/groups/1734687266778976
Join our Insider List:https://remarkableresults.biz/insider
All books mentioned on our podcasts:https://remarkableresults.biz/books
Our Classroom page for personal or team learning:https://remarkableresults.biz/classroom
Buy Me a Coffee:https://www.buymeacoffee.com/carm
Special episode collections:https://remarkableresults.biz/collections


The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/
Remarkable Results Radio Podcastwith Carm Capriotto:https://remarkableresults.biz/

Watch Full Video Episode




What if you could build your own AI tools to solve everyday problems in your auto repair shop without knowing how to write a single line of code?

Seth Thorson, owner of Euro Auto Service Experts and an industry educator, explores how shop owners can move beyond simply experimenting with AI and start building customized applications that improve their businesses.

Seth shares how his hands-on AI classes teach attendees to create working tools, from applications that retrieve vehicle information to virtual diagnostic assessments for evaluating potential employees. His approach starts with understanding the fundamentals of AI, then using that knowledge to build solutions tailored to the unique challenges of each shop.

But Seth's most compelling message isn't about technology replacing people. It's about using AI to give people more time to be human. Imagine giving your service advisors five additional hours each week to connect with customers, build trust, and strengthen relationships. By reducing repetitive administrative tasks, AI can create opportunities for meaningful human interaction rather than eliminate jobs.

What You'll Learn:
How to identify everyday shop challenges that AI tools could help solve.
How AI can streamline estimating, vehicle information retrieval, and employee skill assessments.
How to navigate conversations with customers who arrive with AI-generated diagnoses.
Why saving administrative time creates more opportunities for service advisors to connect with customers.
How AI can enhance employee productivity and value rather than simply replace jobs.
Why embracing AI requires curiosity, experimentation, and a willingness to learn.


The real opportunity with AI isn't just doing more work faster. It's building tools that solve your shop's unique problems while giving your people more time to do what technology cannot replace: connect, communicate, and build lasting relationships.

Seth Thorson, President, Euro Auto Service Experts, 5 locations, MN. Listen to Seth’s previous episodes HERE.

ASTA (Automotive Service & Tire Alliance):  https://astausa.org/2027-Expo

Thanks to our Partners, NAPA Auto Care and NAPA TRACS









Learn more about the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care
NAPA TRACS will move your shop into the SMS fast lane with on-site training and six days a week of support: http://napatracs.com/

Connect with the Podcast:


Download Our Mobile App:https://automotiverepairpodcastnetwork.com/app/
Website:https://remarkableresults.biz/
YouTube:https://www.youtube.com/carmcapriotto
Facebook:https://www.facebook.com/RemarkableResultsRadioPodcast/
LinkedIn:https://www.linkedin.com/in/carmcapriotto/
Instagram:https://www.instagram.com/remarkableresultsradiopodcast/
Join Our Virtual Toastmasters Club:https://remarkableresults.biz/toastmasters
Join Our Private Facebook Community:https://www.facebook.com/groups/1734687266778976
Join our Insider List:https://remarkableresults.biz/insider
Books Page:https://remarkableresults.biz/books
Our Classroom Page:https://remarkableresults.biz/classroom
Episode Collections:https://remarkableresults.biz/collections
Buy Me a Coffee:https://www.buymeacoffee.com/carm


The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/
Remarkable Results Radio Podcastwith Carm Capriotto:https://remarkableresults.biz/
Automotive Field TheorywithMatt Fanslow:https://mattfanslow.captivate.fm/
Business by the NumberswithHunt Demarest: https://huntdemarest.captivate.fm/
The Auto Repair Marketing Podcastwith Brian and Kim Walker: https://autorepairmarketing.captivate.fm/
The Weekly Blitzwith Chris Cotton: https://chriscotton.captivate.fm/
Speak Up! Effective Communicationwith Craig O'Neill: https://craigoneill.captivate.fm

Thanks to our Partners: NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty

Watch Full Video Episode














Recorded at ASTA 2026, veteran industry trainers G Truglia and Eric Ziegler challenge the industry to rethink diagnostic habits, technical education, and the responsibility of ensuring every vehicle leaves the shop safely.

From voltage drop testing and properly loading circuits to interpreting diagnostic results, G and Eric explain why scan tools and shortcuts cannot replace a solid understanding of how systems actually work. They also confront a growing concern: Are specialists following current OE service information, or relying on procedures they've used for decades?

Through practical examples, candid opinions, and plenty of humor, G and Eric reinforce an important message: Professionalism in auto repair requires continuous learning, diagnostic discipline, and a commitment to doing the job right.

What You'll Learn:
Why electrical fundamentals, including voltage drop testing and circuit loading, are essential to accurate diagnostics.
How relying on scan tools, assumptions, and diagnostic shortcuts can lead to misdiagnosis and unnecessary repairs.
Why current OE service information must guide repair procedures, even when those procedures differ from past practices.
How improper brake service and overlooked ADAS calibration requirements can create vehicle safety concerns.
Why hands-on technical training builds deeper understanding and stronger diagnostic confidence.
How shop owners can improve their return on training investments by having specialists share what they learn.
Why sending multiple team members to training can strengthen knowledge retention and collaboration.
How continuing education, accountability, and professional standards contribute to safer, more accurate repairs.


The best specialists combine diagnostic knowledge with manufacturer procedures and hands-on training to deliver accurate repairs, protect their clients, and uphold the professionalism of the auto repair industry.

Eric Ziegler, EZ Tech Mentors.  Eric’s previous episodes HERE.

G Jerry Truglia, Dorman Training, Listen to G Jerry Truglia’s other episodes HERE.

ASTA (Automotive Service & Tire Alliance):  https://astausa.org/2027-Expo


Thanks to our Partners: NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty



NAPA TRACS will move your shop into the SMS fast lane with onsite training, six days a week of support, and local representation. http://napatracs.com/



Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. https://www.todaysclass.com/



Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. https://www.kukui.com/



You’re probably tired of chasing new customers who never return. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/



Connect with the Podcast:


























Download and Listen on Our Mobile App: https://automotiverepairpodcastnetwork.com/app/
Visit the Website:https://remarkableresults.biz/
Subscribe on YouTube:https://www.youtube.com/carmcapriotto
Follow on Facebook:https://www.facebook.com/RemarkableResultsRadioPodcast/
Follow on LinkedIn:https://www.linkedin.com/in/carmcapriotto/
Follow on Instagram:https://www.instagram.com/remarkableresultsradiopodcast/
Join Our Virtual Toastmasters Club:https://remarkableresults.biz/toastmasters
Join Our Private Facebook Community:https://www.facebook.com/groups/1734687266778976
Join our Insider List:https://remarkableresults.biz/insider
All books mentioned on our podcasts:https://remarkableresults.biz/books
Our Classroom page for personal or team learning:https://remarkableresults.biz/classroom
Buy Me a Coffee:https://www.buymeacoffee.com/carm
Special episode collections:https://remarkableresults.biz/collections


The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/
Remarkable Results Radio Podcastwith Carm...