Preparing for the Unexpected

• Vendor and Third-Party Risk Management w/ Daniela Parker

  Join me Thursday, April 17/25, as I talk with respected resilience and risk management expert, keynote speaker, and executive, Daniela Parker. We discuss Vendor Risk Management and Third-Party Risk Management.    During our talk we touch on:    1. Defining Vendor Risk Management and Third-Party Risk Management.   2. Evaluating vendors and partners.    3. Where and how, to get started.    4. Executives and their preferred vendors.   5. Capturing risks and mitigation activities.   6. Stakeholders (Project Management).   7. Complacency and lack of understanding.   8. Assessment proof and documentation.   9. Finding the gaps and testing together.   10. The dreaded ‘tick-box’ exercise’.   11. Replacing a vendor (it’s more than you think).    12. Due diligence.   13. Scheduling ongoing reviews…and more! For the 3rd segment, we talk about her keynote presentation at the October 2024 Continuity & Resilience Today (CRT) conference – ‘Staying the Course: Resilience in Times of Internal Uncertainty’. We discuss:   1. Talking strategy.   2. Prioritizing and communicating risk.  3. Resilience as a revenue generator (if that doesn’t get attention from leadership, nothing will).    4. Strong sponsors. 5. Leveraging the headlines. 6. Tips…and more! Daniela shares some wonderful insights as a resilience and risk management professional, former Chief Risk Officer and Operating Officer, and provides realistic tips that can help resilience professionals with 3rd party risk management and ‘staying the course’.  Don’t miss what Daniela has to share. Enjoy!    Daniela Parker Currently serving as the Chief Risk Officer for Resource One Credit Union in Dallas, TX, she manages various areas such as Enterprise Risk Management, Information Security, Collections, Internal Audit, Compliance, Business Continuity Planning, Fraud and Financial Investigations, and Vendor Management.After beginning her career with US Bank, Daniela joined credit unions as a Branch Manager for TwinStar Credit Union in Olympia, WA.  She held multiple positions over an 18 years there, from Division Manager and AVP Branch Operations to Chief Risk Officer. She joined Resource One Credit Union in August of 2022, relocating to Texas.Daniela is a Certified Business Continuity Professional DRI and holds CUNAs Credit Union Enterprise Risk Management Expert Certification. Additionally, she earned a Master of Science Degree in Business Continuity, Risk, and Security from Boston University. Daniela has delivered presentations at prestigious events such as MITs Advanced Business Resiliency Program and is a class facilitator in Boston Universitys Graduate Risk Management Program.

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• ESG and Resilience w/ Harsha Sastry

  Join me Thursday, April 10/25, as I talk with respected resilience, risk management, author, speaker, and ESG expert, Harsha Sastry. We discuss the topic of ESG and Resilience.  During our talk we touch on:  1. Defining ESG (Environment, Society, Governance).    2. Defining resilience (it’s more than you think).    3. Discussing the “E” (environment) in ESG.    4. The financial environment.    5. Discussing the “S” (society) in ESG.    6. Employee training and development (Org leadership are missing out on this opportunity).    7. Access to communications (knowing and awareness).    8. Supply chains (reverse and forward engineering).    9. The “G” (Governance) in ESG.   10. Ownership.    11. Business ethics and values.   12. Cybersecurity (awareness).    13. BIAs and ESG factors…and more!   Harsha shares some wonderful insights on ESG and resilience you don’t want to miss. Enjoy!   Harsha Sastry is a certified professional with over 24+ years of experience in Industry across multiple strategic roles in IT, Disaster Recovery, Continuity & Resilience across Engineering, FMCG Manufacturing, ITES & Publishing, Financial Services and IT & IT Services industries. Harsha has worked for large groups in India and Global Brands.  Harsha has spoken and contributed in numerous summits, global forums and is well connected professional in Industry. Harsha publishes a weekly newsletter “Moments of Continuity” in LinkedIN as a contribution to industry and the continuity professional’s community.

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• Third Party Risk Management w/ Daman Dev Sood

  Join me once again as I speak with trainer, scholar, resilience professional, researcher, and author, Daman Dev Sood. In this episode we talk about his latest book "My Experiments with Third Party Risk Management" - a topic top of mind for many businesses.  During this episode we touch on: 1. Defining 3rd Party Risk Management 2. What is a vendor?  3. Parameters of Risk (related to 3rd parties),  4. Regulation, guidelines, and mandates,  5. TPRM in Operational Resilience and Business Continuity Management,  6. Performing a 'Materiality Assessment' (and it's 5 step approach),  7, Weighing vendors,  8. Performing a 'Substitutability Assessment', 9. RFI and RFPs,  10. Maintaining the evaluation of vendors (and its timing),  11. Chief Data Manager...and more.  Daman once again shares some valuable insights on a topic that it top of mind for many business leaders and their organizations. Don't miss what Daman has to share - it will help you. Enjoy!   Daman Dev Sood Over 36 years in the industry, over 16 years in Resilience (Organisational Resilience, BCM, Risk Management, Crisis Management), international traveler/ worker, practitioner-trainer-consultant-auditor, author-speaker, served various companies in various sectors, multiple successful/ certified implementations, over 9500 hours of training/ teaching, multiple national and global awards winner - this is what I bring to table for my customers.

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  51:58
• Leaders Under Fire: Navigating Corporate Crisis w Jeff Chatterton

  Join me Thursday, March 6, 2025 on the VoiceAmerica business channel, as I talk with crisis communications expert, speaker, and co-author of 'Leaders Under Fire: The CEO's Survival Guide to Navigating Corporate Crisis' Jeff Chatterton.  During our talk on Crisis Communications we touch on such subjects as:  1. Telling stories,  2. Controlling the narrative,  3. Follow the steps,  4. Green light / red light communications,  5, The recipe for crisis communications,  6. Emotions and empathy,  7. "7 to 11 words" (you have to listen to know what that means),  8. Social media,  9, Boring is good,  10. Dealing with legal advice,  11. Good and bad examples of crisis communications,  12. Ego...and more.  Jeff sheds some great insights on how to communicate during a crisis - the good, the bad, and the downright ugly things all all CEOs (and other leaders) need to know. Don't miss what Jeff has to share. Enjoy!    I’m an expert in high-stakes and crisis communications. I calm upset stakeholders, build trust and help my clients return to profitability. This means I work with good companies that need help telling the truth, in order to end negative headlines and erase bad publicity. My clients tend to come from four industries:  1 - Aviation - whether it’s a hot air balloons, a charter airline in Africa, or sightseeing operation over Las Vegas  2 - Major Venues - I’ve delivered crisis training to 30+ arenas & stadiums, hosting 17 major pro sports franchises.  3 - Tourism Attractions - Amusement Parks, Family Entertainment Centers & Waterparks. 4 - Travel & Hospitality - Whether it’s Quito, Ecuador after an earthquake, Bali after a volcano or South Africa after the Ebola crisis, I work with different tourism regions to bounce back quickly and even stronger.  My clients are either in the middle of the worst day of their career, or if they’re smart - PREPARING for the worst day. I aim to deliver outcomes within hours of engagement via real-world tested strategy deployment. While every client is unique, I tend to deploy a combination of these services: a) 1x1 Consulting b) Post-crisis Recovery Planning c) High stakes, crisis & media training d) CrisisTether Insurance.

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  50:33
• PT1 - Crystal Ball Predictions for 2025 w/ Regina Phelps

  Join me for Part 1 of my talk with multi-award winning and globally recognized Business Continuity and Crisis Management expert, Regina Phelps.  Today Regina brings out her crytal ball to talk about what 2025 holds for BCM, Crisis, and Resilience professionals...all of us really. During our talk we touch on: 1. The current risk landscape (The Top 7 risks from the Global Economic Forum) 2. State-based conflicts,  3. Extreme weather events,  4. Goeconomics,  5. Misinformatino and disinformation,  6. Societal polarization,  7. Critical changes to "Earth systems"...and more!   I even share my thoughts from a Canadian perspective and how we're feeling up in the 'Great White North'.  Don't miss what Regina has to share, as these are risks beyond the usual.  Enjoy!

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