Bonus Episode: Further Conversation about Arkansas’s Digital Transformation
In this bonus episode of Regulation Matters: a CLEAR conversation, host Line Dempsey continues the conversation with Ken Anderson, CIO of the Arkansas Department of Labor and Licensing, and Christy Williams, General Manager of Tyler Technologies’ Arkansas unit. Building on the previous episode’s discussion of digital transformation, this follow-up explores strategies for interagency collaboration, innovations in data sharing, and test cases for applying artificial intelligence to licensing and inspection processes. The conversation also features practical advice for new regulatory leaders and a shared vision of a paperless, efficient future. With Arkansas setting an example in digital modernization, the conversation offers both inspiration and practical insights for jurisdictions seeking to evolve their regulatory systems.
Transcript: http://clearweb.drivehq.com/podcast_transcripts/CLEAR_podcast_bonus_episode_Tyler_digital2_072225_transcript.pdf
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Episode 91: Modernizing Licensure: Arkansas’s Digital Transformation Journey
In this episode of Regulation Matters: a CLEAR conversation, host Line Dempsey kicks off a two-part series in partnership with CLEAR’s 2024-25 Premier Partner, Tyler Technologies. Joined by Ken Anderson, CIO of the Arkansas Department of Labor and Licensing, and Christy Williams, General Manager for Tyler’s Arkansas unit, the conversation explores how Arkansas is harnessing technology to streamline regulatory processes, enhance public engagement, and modernize professional licensure frameworks. Topics include digital transformation across multiple licensing entities, balancing accessibility for different generations of users, measurable gains in efficiency and cost savings, and how flexible digital platforms support both consumer protection and economic mobility. This episode offers a close-up look at how smart regulatory technology can drive meaningful change for agencies, licensees, and the broader public.
Transcript: http://clearweb.drivehq.com/podcast_transcripts/CLEAR_podcast_episode91_Tyler_digital_070825_transcript.pdf
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Episode 90: Telling Our Story - Reflections on Building a Global Regulatory Network
In this episode of Regulation Matters: a CLEAR conversation, host Line Dempsey continues CLEAR’s “Telling Our Story” series with a conversation about the power of connection, community, and global engagement. CLEAR board members Kym Ayscough, Jennifer Garrett, and Michael Carpenter reflect on their personal journeys with CLEAR—from first encounters to board service—and the value they’ve gained through international perspectives, peer networks, and shared learning around regulatory challenges and opportunities. They discuss how CLEAR fosters regulatory excellence, supports professional development at every career stage, and builds a welcoming space for collaboration and mentorship across borders and professions. Their stories highlight how CLEAR is more than an organization—it’s a global regulatory network.
Transcript: http://clearweb.drivehq.com/podcast_transcripts/CLEAR_podcast_episode90_CLEAR_Global_Network_Story_061025_transcript.pdf
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Episode 89: Technology, Ethics, and Regulatory Guidance
How can regulators ensure ethical practice when technologies—and their risks—are constantly evolving? Researchers Dr. Tracey Adams and Dr. Kate Leslie discuss the intersection of professional ethics and technological innovation with host Line Dempsey. From the ambiguities of artificial intelligence to the pressure of rapid implementation, the discussion highlights how regulators are addressing practitioner uncertainty; the limits of regulatory reach; and why proactive guidance encouraging reflective, risk-aware practice is more important than ever.
Transcript: http://clearweb.drivehq.com/podcast_transcripts/CLEAR_podcast_episode89_ethical_tech_051325_transcript.pdf
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Episode 88: Providing Effective Staff Support to Regulatory Boards and Councils
In this episode of Regulation Matters: a CLEAR conversation, Line Dempsey chats with experts in regulatory administration to highlight some of the key skills needed to effectively provide staff support to regulatory boards and councils. Sara Chambers, Lise Betteridge, and Priya Bhatia discuss the difference between the role of the regulator and the role of the professional association, the distinction between staff’s responsibility for operations and the board’s responsibility for policy, development of a strategic mindset, the importance of transparency in decision-making, the collaborative leadership model, effective communication and presentation skills, and the unique aspects and challenges of staffing a regulatory board.
These themes and learnings are part of CLEAR’s “Skills for the Regulatory Administrator – Staffing a Board” program. Visit CLEAR’s website for more information about the course and to register for the June offering.
Transcript: http://clearweb.drivehq.com/podcast_transcripts/CLEAR_podcast_episode88_Skills_Administrator_040825_transcript.pdf
CLEAR’s podcast is a resource in the field of professional and occupational regulation to help stakeholders stay current on new developments and hear diverse opinions on a broad range of topics.
1) CLEAR is a place for novel, thoughtful, non-partisan debate, undertaken inclusively and respectfully. Those who contribute to the debate speak in their own capacity, and do not necessarily represent the view(s) of CLEAR.
2) CLEAR provides a space in which contentious issues can be safely and respectfully discussed, grounded in a sound body of professional regulatory knowledge.
3) Acting in the public interest, regulations, and the views of regulators and the wider public, evolve over time. Discussions at CLEAR reflect this evolution of thinking, encompassing a wide variety of considered opinion.
Music clips: ”Someone Else” by Full Power Music, licensed through Adobe Stock
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