Eye On A.I.

• #295 Fergal Reid: Why Your Bots Fail and How Agents Fix Your Customer Support

  This episode is sponsored by AGNTCY. Unlock agents at scale with an open Internet of Agents.  Visit https://agntcy.org/ and add your support. Why do so many chatbots fail in the real world, and how can AI agents actually fix customer support? In this episode of Eye on AI, host Craig Smith explores how teams move beyond scripted bots to production-grade AI agents that resolve real issues across chat, email, and voice. We look at what makes agents reliable at scale, how to configure them safely, and how to manage them like digital workers alongside your human team. Learn how leading companies approach agent onboarding and governance, which pitfalls to avoid, and which metrics matter most for success, including resolution rate, CSAT, and cost per resolution. You will also hear how to enable actions like refunds and returns through secure procedures, design human handoff that customers appreciate, and build an omnichannel rollout plan that scales responsibly. ​​Stay Updated: Craig Smith on X:https://x.com/craigss Eye on A.I. on X: https://x.com/EyeOn_AI

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• #294 Bhaskar Roy: How Workato Is Building the Rise of the Agentic Enterprise

  Try OCI for free at http://oracle.com/eyeonai This episode is sponsored by Oracle. OCI is the next-generation cloud designed for every workload – where you can run any application, including any AI projects, faster and more securely for less. On average, OCI costs 50% less for compute, 70% less for storage, and 80% less for networking.  Join Modal, Skydance Animation, and today’s innovative AI tech companies who upgraded to OCI…and saved.   How are enterprises moving from AI experiments to a true agentic enterprise with measurable ROI? In this episode of Eye on AI, host Craig Smith speaks with Bhaskar Roy from Workato about how organizations can design, orchestrate, and govern AI agents at scale without sacrificing security or control. Together they unpack Workato’s approach to building a single workspace for employees while agents and apps work behind the scenes to automate real business processes. They explain why the future of enterprise AI depends on orchestration, permissions, and human in the loop design. You will hear how Workato One and Workato Go bring connectivity, action, and governance into one stack, how teams assign KPIs to agents and track outcomes, and how to reduce agent sprawl while optimizing SaaS spend. Learn how leading companies are defining the agentic enterprise, what pitfalls to avoid when moving from pilots to production, and how to measure impact across sales, IT, support, HR, and finance so AI drives durable business value. Stay Updated: Craig Smith on X: https://x.com/craigss Eye on A.I. on X: https://x.com/EyeOn_AI

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• #293 Greg Shewmaker: How Enterprises Can Implement and Scale with Agentic AI

  This episode is sponsored by AGNTCY. Unlock agents at scale with an open Internet of Agents.  Visit https://agntcy.org/ and add your support. How can enterprises truly scale with agentic AI?  In this episode of Eye on AI, host Craig Smith speaks with Greg Shewmaker, CEO of r.Potential, about how organizations can successfully implement agentic AI systems that enhance human performance instead of replacing it. Greg explains why the future of work depends on a new partnership between people and intelligent digital agents. He shares how r.Potential, a spin-out from the Adecco Group, helps enterprises design “digital workforces,” integrate AI agents into complex systems, and rethink productivity from the C-suite down. Learn how leading companies are approaching AI adoption, what pitfalls to avoid, and why agentic AI could redefine how enterprises operate and grow in the years ahead. Stay Updated: Craig Smith on X:https://x.com/craigss Eye on A.I. on X: https://x.com/EyeOn_AI

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• #292 Peeyush Ranjan: How Nurix Is Redefining Voice AI for the Enterprise

  Discover how Neurix is building the next generation of voice AI that sounds and reacts like a human in this conversation with Peeyush, former Google technologist and co-founder of Miracle Labs. Peeyush shares how Neurix is solving the toughest challenges in conversational AI — from eliminating latency to creating natural, real-time dialogue that mirrors human interaction. He explains why voice is the hardest frontier in AI, how Neurix’s proprietary models manage conversation flow, and what it takes to integrate voice agents into enterprise systems at scale. Learn how Neurix is combining low-latency speech recognition, dialogue management, and large language models to deliver seamless, multilingual customer experiences. If you’re a business leader, product builder, or AI professional interested in how human-like voice agents are transforming customer support and enterprise communication, this episode reveals the future of intelligent conversation.   Stay Updated: Craig Smith on X:https://x.com/craigss  Eye on A.I. on X: https://x.com/EyeOn_AI 

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• #291 Naveen Jain: How AI Predicts Cancer, Diabetes & Chronic Illness

  This episode is sponsored by AGNTCY. Unlock agents at scale with an open Internet of Agents. Visit https://agntcy.org/ and add your support. Can AI and RNA testing make illness optional? In this episode, Eye on AI host Craig S. Smith sits down with Naveen Jain, founder and CEO of Viome, to explore how RNA sequencing and artificial intelligence are transforming our understanding of chronic disease. Jain shares how a personal tragedy led him to launch Viome, a company on a mission to digitize the human body, predict illness before symptoms appear, and revolutionize healthcare. Together they discuss how Viome uses metatranscriptomics to analyze microbiome and human gene expression, what makes RNA a better indicator of health than DNA, and how large molecular AI models are paving the way for early detection of cancer, diabetes, Alzheimer’s, and more. Jain also reveals his bold entrepreneurial framework—“Why this, why now, why me?”—and his belief that asking better questions is the real key to innovation. If you’re interested in the intersection of AI, biotechnology, and human longevity, this is an episode you won’t want to miss. Stay Updated: Craig Smith on X:https://x.com/craigss Eye on A.I. on X: https://x.com/EyeOn_AI

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