Travel Trends with Dan Christian

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Luxury hotels don’t win by doing more. They win by noticing more and by building teams with the time and confidence to act on what they see.
In this episode, we’re joined by Emily Goldfischer, founder of Hertelier, and Marlene Poynder, Managing Director of The Carlyle, A Rosewood Hotel in New York City. Emily shares the inspiration behind Hertelier, a platform dedicated to elevating women in hospitality leadership, and highlights a striking industry reality: just 19% of Forbes Travel Guide hotels and related companies are led by women. Drawing from her work interviewing leaders across the industry, she unpacks what truly drives advancement, what barriers still exist, and why better systems, not just resilience are key to change.
Marlene brings the perspective of leading one of the world’s most iconic luxury hotels while evolving it for a new generation of guests. From multigenerational travel to longer stays, she explains why today’s luxury traveler values thoughtful, personal touches over grand gestures—and how cultivating a strong local community in New York has become a powerful driver of loyalty and referrals.
The conversation also explores the role of technology and AI in luxury hospitality. The takeaway is clear: the goal isn’t to replace human connection, but to enhance it. From improving responsiveness to capturing guest preferences more effectively and even rethinking how leadership spends time, Emily and Marlene share practical ways hotels can use technology to elevate service while keeping it deeply personal.
Together, this episode offers a thoughtful look at leadership, culture, and the future of luxury hospitality, grounded in real-world experience from two leaders shaping the industry.
Thanks to GuestOS.ai for sponsoring this series!
👉 Global Luxury Hotel Trends Part 2
🔥 Special Thanks to our Season 7 Title Sponsors for their Support: Bokun, Civitatis, Intrepid, Kaptio, Propellic and Protect Group
The #1 B2B Travel Podcast Globally. Over 100 Episodes. Listeners in 125 countries. New Episodes Every Weds. 
https://www.traveltrendspodcast.com/

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Seventy five percent of travelers visit just four percent of Italy. That statistic alone explains why Europe is rethinking tourism and why simply attracting more visitors can no longer be the only goal. Following a live panel at GetYourGuide headquarters, Dan sat down with Francesca de Falco, Regional Manager Italy at GetYourGuide, Miguel Sanz, President of the European Travel Commission and General Director of Turespaña, and Barbara Jamison-Woods, President of CityDNA and Head of London and Partners, to discuss what sustainable tourism looks like when destinations measure impact, listen to residents, and rethink how travel experiences are designed. The conversation explores the shift from volume to value through real data, policy pressures, and practical examples that allow residents to benefit while travelers still enjoy meaningful and memorable trips.
We explore the report Driving Sustainable Tourism: GetYourGuide’s Impact in Italy and what the data reveals, including experiences reaching 105 provinces, longer visitor stays, increased traveler spending, and the growing number of travelers choosing destinations because of a specific experience. The discussion then broadens to Spain’s Vision for Tourism 2030, including the rapid surge in arrivals following the pandemic and the reality that overtourism is often shaped by issues such as housing pressures, seasonality, and everyday quality of life for residents. The central theme is clear. The tourism industry must move beyond volume toward value, combining economic growth with social benefit.
From London’s work using high street data to understand visitor flows to practical solutions such as extending opening hours at crowded attractions and sharing guidance that helps travelers visit respectfully, the conversation focuses on ideas destinations can actually implement. We also examine the role of cultural heritage and regenerative tourism, from free museum access and innovative funding models to Spain’s Paradores program, which transforms historic buildings into vibrant and living destinations.
Learn more at getyourguide.com.
The #1 B2B Travel Podcast Globally. Over 100 Episodes. Listeners in 125 countries. New Episodes Every Weds. 
https://www.traveltrendspodcast.com/

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Luxury travelers are becoming harder to impress, not because they want more “stuff,” but because they expect less friction and more recognition. In the first episode of our Luxury Hotel Series, Jonathan Raggett, CEO of Red Carnation Hotels, joins us to explore the trends shaping luxury hospitality in 2026. From deeper personalization and emotional service to the growing expectation of fast, accurate responses at every guest touchpoint, we discuss how leading luxury hotels are evolving to meet the changing demands of today’s travelers.
We discuss what it takes to deliver truly bespoke hospitality at boutique five star hotels. That includes planning days ahead of arrival, using guest history thoughtfully, working closely with travel advisors, and recognizing that the moment a guest hears “your room is ready” is often the first true moment of trust. Jonathan shares how small but meaningful details and exclusive concierge access can create memories guests talk about for years. He also explains why hotel teams must strike the right balance with generosity in a world where social media makes every perk instantly visible and comparable.
The conversation also turns to leadership and culture. Jonathan explains what exceptional general managers do differently, why leading from the floor is so important, and how Forbes Travel Guide standards align with service that feels genuine rather than scripted. He also discusses the role of Master Inholders, the importance of mentorship and scholarships, and why family owned hotel groups can often move faster than large global brands when decisions need to be made quickly.
Finally, we explore the role of AI in hospitality. The goal is not to replace people but to use technology to improve consistency while protecting what luxury guests value most: a capable human who can solve problems and make them feel truly known. 
Thanks to GuestOS.ai for sponsoring this series!
👉 Luxury Hotel Trends in 2026 Now
🔥 Special Thanks to our Season 7 Title Sponsors for their Support: Bokun, Civitatis, Intrepid, Kaptio, Propellic and Protect Group.

The #1 B2B Travel Podcast Globally. Over 100 Episodes. Listeners in 125 countries. New Episodes Every Weds. 
https://www.traveltrendspodcast.com/

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What if your best friend in every city could design your perfect day and get paid for it whether they are with you or not? That is the idea behind Pintours. In this episode, Dan speaks with founder and CEO Lou Chatta about how human storytelling combined with AI can scale the magic of a great guide while preserving the personality and authenticity that make guided experiences special.
Lou explains how growing up with a father who worked as a guide for 40 years inspired him to build a platform designed for creators first. Guides can record their stories, routes, music, and recommendations, then share those experiences across different settings including walking tours, rideshares, museums, and attractions. Pintours’ personalization engine then adapts the experience to the traveler. A foodie couple, a family with young kids, or a solo history enthusiast might follow the same route but hear different stories, pacing, and suggestions tailored to their interests. It goes far beyond audio. The platform blends navigation, mood, bookings, and local context into one seamless experience.
Lou also shares how strategic partnerships are bringing the concept to life in real travel moments. Integrations with companies like Uber and Blacklane support transportation, while platforms such as Yelp and OpenTable help connect travelers with local dining along the way. In cities hosting the FIFA World Cup, travelers will even be able to leave a match and instantly begin a curated neighborhood experience with dining and transport already aligned with their route.
A key part of the conversation addresses the concern that AI could replace guides. Lou explains that Pintours is designed to do the opposite. Guides are compensated whenever their knowledge powers an experience, even if they are not physically present. This opens new income streams for creators, expands the range of available tours in lesser known destinations, and makes it easier to deliver experiences in multiple languages.
From an onboarding process that welcomes storytellers with no technical background to a product roadmap that includes indoor mapping and enhanced navigation, this episode outlines how guides, operators, and destinations can meet the growing demand for more meaningful and personalized travel experiences. Whether you are interested in the evolving experience economy, exploring destinations beyond the usual hotspots, or building creator led travel products, this conversation offers a clear look at where guided travel is heading next. 
Learn more at pintours.com.
The #1 B2B Travel Podcast Globally. Over 100 Episodes. Listeners in 125 countries. New Episodes Every Weds. 
https://www.traveltrendspodcast.com/

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We're incredible thrilled to launch Season 7 with a full video interview featuring an LA Based Celebrity Mentalist and Magician, David Stryker, who show us how to apply his techniques to enhance our travel experiences. We wanted to try something a little different and have some fun with our season opener. Both Katherine and Zach from Travel Trends join the discussion with Dan and David to try out a little experiment. You have to watch our amazement. Join us as we explore how the craft of mentalism, rooted in attention, psychology, and presence, can elevate every stage of the travel experience, from pre-trip planning to on the ground guiding and the way memories take hold.

David shares how reading the room is really an act of deep listening, and why a playful approach lowers defenses and unlocks joy. We start by revisiting his captivating Last Vegas performance at Rail Bookers conference, where Dan met David and which he recalls as the best peformance he's ever seen at a travel industry conference. Hands down.

For anyone who designs trips, guides groups, or advises clients, this conversation offers a practical recommendations to improve those experiences. We discuss all of David's key Mentalist principles and how they apply to travel, from matching guests by energy rather than demographics to leaving space for surprise and focusing on wonder and openness.

We finish with a final card trick on Dan and then David shares some final takeaways to apply these concept to you life, work and travels. We hope you enjoy this playful start to our new season and a keep this discussion as an important reminder of the joy that travel and human connection bring to our lives.
👉 How the Art of Mentalism Can Elevate Travel Experiences Now
🔥 Special Thanks to our Season 7 Title Sponsors for their Support: Bokun, Civitatis, Intrepid, Kaptio, Propellic and Protect Group.
The #1 B2B Travel Podcast Globally. Over 100 Episodes. Listeners in 125 countries. New Episodes Every Weds. 
https://www.traveltrendspodcast.com/