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Staying Prepared: How Technology Powers Public Safety Resilience
In this episode of the Tyler Tech Podcast, we explore the critical role of resilient technology in public safety and how agencies can maintain seamless operations, adapt to evolving threats, and respond effectively to emergencies. Whether facing natural disasters, cyberattacks, or large-scale crises, first responders rely on technology to ensure real-time decision-making, secure communications, and uninterrupted service delivery.Joining us is Paul Case, vice president of client success and general manager on Tyler’s public safety team. Paul works closely with agencies across the country, helping them implement technology strategies that enhance disaster preparedness, cybersecurity resilience, and operational efficiency.Throughout the conversation, Paul shares real-world examples of agencies that have leveraged cloud-based solutions to stay operational under extreme conditions — from a Louisiana 911 center that remained functional despite losing its roof during a hurricane to a Maryland agency that powered through a snowstorm without disruption.He also discusses the transformative impact of artificial intelligence (AI), real-time analytics, and integrated emergency response platforms, highlighting how these innovations help public safety professionals anticipate risks, allocate resources effectively, and improve overall outcomes.Tune in to discover how technology is shaping the future of public safety, ensuring that agencies remain resilient, adaptive, and always ready to serve their communities — no matter what challenges arise.This episode also highlights Digital Access and Accessibility in the Resident Experience, a new white paper exploring how public sector organizations can remove barriers and create more inclusive digital services. As governments continue to expand digital offerings, ensuring a seamless, user-friendly experience is more important than ever.Download: Digital Access and Accessibility: Creating a Better Resident ExperienceAnd learn more about the topics discussed in this episode with these resources:Download: Building a Resilient GovernmentDownload: Public Safety Agencies Are Embracing Cloud LivingDownload: Rethinking Police ReportsVideo: 30 Years of Data Moved to Cloud in 5 DaysVideo: Laredo PD Speaks on Cloud BenefitsVideo: Better Outcomes With Aligned Emergency ResponseVideo: Agency Improves Efficiency With TechBlog: The Power of Data: Building Resilient and Responsive SystemsBlog: Cyberattack Inspires Agency to Move to Cloud in 5 DaysBlog: The Evolution of Emergency CallsBlog: Curious about NERIS? We have answers.Blog: Excellence 2024: Operational Efficiency SolutionsListen to other episodes of the podcast.Let us know what you think about the Tyler Tech Podcast in this survey!
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How Technology is Shaping Public Safety: A Former Sheriff’s Perspective
In this episode of the Tyler Tech Podcast, we explore how technology is strengthening resilience in public safety, ensuring agencies can effectively respond to emergencies, adapt to evolving challenges, and maintain seamless operations to protect their communities.Pat Ninmann, manager of client success for Tyler’s public safety team, joins us to share insights from her career in law enforcement — rising through the ranks from dispatcher to sheriff. Drawing from her experience, Pat discusses how advancements in mobile data computers (MDC), computer aided dispatch (CAD) systems, and cloud-based solutions are equipping public safety agencies with the tools they need to improve situational awareness, enhance data sharing, and build more connected and resilient operations.Throughout the conversation, Pat highlights the role of technology in helping agencies recruit and retain skilled officers, leverage data for smarter decision-making, and improve interoperability during emergency response efforts. She also shares real-world perspectives on how digital transformation is shaping the future of public safety.Tune in to learn how technology is empowering public safety professionals to serve their communities more effectively.This episode also highlights Tyler Connect 2025, our annual conference designed to bring public sector professionals together to empower, collaborate, and imagine. Join us in San Antonio, Texas, from May 11-14, 2025, for product training, networking, and inspiration to help drive your organization forward. Early registration is now open — visit tylertech.com/connect to secure your spot!Blog: Let’s Empower, Collaborate, and Imagine at Connect 2025!And learn more about the topics discussed in this episode with these resources:Download: Building a Resilient GovernmentDownload: Public Safety Agencies Are Embracing Cloud LivingDownload: Rethinking Police ReportsVideo: 30 Years of Data Moved to Cloud in 5 DaysVideo: Laredo PD Speaks on Cloud BenefitsVideo: Better Outcomes With Aligned Emergency ResponseVideo: Agency Improves Efficiency With TechBlog: Cyberattack Inspires Agency to Move to Cloud in 5 DaysBlog: The Evolution of Emergency CallsBlog: Curious about NERIS? We have answers.Blog: Excellence 2024: Operational Efficiency SolutionsListen to other episodes of the podcast.Let us know what you think about the Tyler Tech Podcast in this survey!
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Fostering Stronger, More Resilient Communities With Data
In this episode of the Tyler Tech Podcast, we explore how data is strengthening resilience in government operations, fostering transparency, and driving innovation in the public sector. With Open Data Day approaching, now is the perfect time to discuss how making data more accessible can empower communities, improve decision-making, and enhance public services.Justin Bruce, director of client services for Tyler’s Data & Insights Division, shares his expertise on the role of open data in government. Drawing from his experience deploying open data solutions for the City of Jackson, Mississippi, Justin discusses how governments can leverage data to improve resident engagement, increase operational efficiency, and bolster resilience across multiple areas—including cybersecurity, disaster management, and economic development.Throughout the conversation, Justin highlights real-world examples of how public sector organizations are using data to improve transparency, enhance service delivery, and make data-driven decisions that benefit their communities. He also shares insights into the emerging trends shaping the future of government data, including artificial intelligence (AI), predictive analytics, and digital accessibility.Tune in to learn how public sector leaders can harness the power of data to build more resilient, responsive communities while ensuring security, accuracy, and public trust.This episode also highlights Tyler Connect 2025, our annual conference designed to bring public sector professionals together to empower, collaborate, and imagine. Join us in San Antonio, Texas, from May 11–14, 2025, for product training, networking, and inspiration to help drive your organization forward. Early registration is now open — visit tylertech.com/connect to secure your spot!Blog: Let’s Empower, Collaborate, and Imagine at Connect 2025!And learn more about the topics discussed in this episode with these resources:Download: Building a Resilient GovernmentDownload: Digital Access and Accessibility in the Resident ExperienceDownload: Revolutionizing the Government Workforce With AIDownload: A Digital Guide to Modernizing the Resident ExperienceDownload: Digital Access and Accessibility in the Resident ExperienceVideo: See How Data is Connecting an Ohio CountyBlog: Excellence 2024: Data & Transparency SolutionsListen to other episodes of the podcast.Let us know what you think about the Tyler Tech Podcast in this survey!
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24:42
Strengthening Public Trust and Resilience Through Resident Engagement
In this episode of the Tyler Tech Podcast, we delve into the critical role of resilience in government operations and the essential strategies for navigating disruptions while maintaining public trust. Whether facing natural disasters, economic shifts, or cybersecurity threats, governments must be prepared to withstand challenges and adapt to evolving needs.Cate Ryba, director of resident engagement at Tyler Technologies, discusses how technology empowers governments to strengthen operations, foster transparent communication, and engage residents as partners in resilience. She shares insights into the importance of proactive planning, data-driven decision-making, and the role of digital tools in enhancing service continuity during crises.Throughout the conversation, Cate highlights real-world examples, including Louisiana’s use of Tyler’s resident engagement platform to improve disaster preparedness and response. She explores how artificial intelligence (AI), mobile apps, geolocation services, and multilingual accessibility features are shaping the future of resilient public sector operations.Tune in to learn how governments can leverage technology to build stronger, more responsive communities that are prepared for whatever challenges lie ahead.This episode also highlights Tyler Connect 2025, our annual conference designed to bring public sector professionals together to empower, collaborate, and imagine. Join us in San Antonio, Texas, from May 11–14, 2025, for product training, networking, and inspiration to help drive your organization forward. Early registration is now open — visit tylertech.com/connect to secure your spot!Blog: Let’s Empower, Collaborate, and Imagine at Connect 2025!And learn more about the topics discussed in this episode with these resources:Download: Building a Resilient GovernmentDownload: Digital Access and Accessibility in the Resident ExperienceDownload: Revolutionizing the Government Workforce With AIDownload: A Digital Guide to Modernizing the Resident ExperienceDownload: Improving Resident Engagement With Identity and Access ManagementBlog: Transforming Government Payments Through a Unified PlatformBlog: Accessibility’s Role in the Resident ExperienceBlog: Inclusive Design Connects the Whole CommunityVideo: Know Your Vulnerabilities Cybersecurity WebinarListen to other episodes of the podcast.Let us know what you think about the Tyler Tech Podcast in this survey!
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2024 Tyler Tech Podcast Highlights: Elevating the Resident Experience
In this special episode of the Tyler Tech Podcast, we’re revisiting highlights from 2024 to explore how public sector technology is transforming the resident experience. From streamlining payments to enhancing transportation systems, fostering accessibility, and leveraging artificial intelligence, these discussions reveal how governments are breaking down barriers and improving community services.Morgan Jines, Tyler’s vice president of payments, explains how integrated payment systems meet evolving constituent expectations and create seamless experiences.Ted Thien, vice president and general manager of transportation software, discusses how families now demand Uber-like transparency and efficiency in K-12 transportation.Elliot Flautt, director of state data solutions, explores how artificial intelligence (AI) is empowering governments to anticipate resident needs and deliver proactive services.Kathy Wolf, senior director of user experience, and Mike Teeters, senior product manager, emphasize the importance of accessibility and inclusive design in fostering stronger, more connected communities.Finally, Kristine Lim, product manager in Tyler’s Data & Insights Division, highlights how AI simplifies access to government data and enhances transparency.Join us for an insightful look at how governments are leveraging technology to build more inclusive, efficient, and resident-centered services.This episode also celebrates inspiring stories from public sector organizations making a tangible difference in their communities through impactful technology. These examples of innovation highlight the possibilities when purpose-driven solutions meet government needs. For Tyler clients, applications are now open for the Tyler Excellence Awards, which honor organizations driving meaningful change with forward-thinking approaches.Submit your application here. You can also read more about excellence in the public sector below:Blog: Excellence 2024: Data & Transparency SolutionsBlog: Excellence 2024: Connected Community SolutionsBlog: Excellence 2024: Operational Efficiency SolutionsAnd learn more about the topics discussed in this episode with these resources:Download: Digital Access and Accessibility in the Resident ExperienceDownload: Revolutionizing the Government Workforce With AIDownload: A Digital Guide to Modernizing the Resident ExperienceBlog: Transforming Government Payments Through a Unified PlatformBlog: Accessibility’s Role in the Resident ExperienceBlog: Inclusive Design Connects the Whole CommunityTyler Tech Podcast: The Benefits of a Unified Digital Government Payment SystemTyler Tech Podcast: Student Transportation Tech Solutions: Safety, Efficiency, and AITyler Tech Podcast: Exploring AI’s Transformative Potential in the Public SectorTyler Tech Podcast: Why Accessibility in Public Sector Technology MattersTyler Tech Podcast: AI in the Public Sector: Guidance, Responsibility, and ImpactListen to other episodes of the Tyler Tech Podcast.Let us know what you think about the Tyler Tech Podcast in this survey!
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