Tyler Tech Podcast from Tyler Technologies

In this Tyler Tech Podcast episode, Judge Vanessa Heinold and Municipal Court Administrator Tiffany Totah of the city of Victoria, Texas, share how their municipal court expanded community access to the courts by rethinking how and where court services are delivered. Recorded live at Tyler Connect 2026 in Las Vegas, the conversation highlights Victoria’s Tyler Excellence Award-winning approach to improving access, compliance, and trust.

Like many courts, Victoria faced challenges with missed appearances, unresolved cases, and warrants that created real‑world barriers for residents — from lost wages and transportation issues to perceived barriers like unfamiliar or intimidating court settings and limited digital access. Traditional court hours and settings made it difficult for people to engage with the system, even when they wanted to resolve their cases.

Judge Heinold and Tiffany Totah explain how the court addressed these issues by asking a simple but powerful question: What are the barriers to coming to court? Their answer led to flexible, community‑centered solutions such as evening dockets, open dockets, and outreach court sessions held in familiar locations like libraries and food kitchens — meeting people where they are and creating more approachable paths to resolution.

The episode also explores the technology and operational foundations that made this model possible, enabling residents to resolve cases in a single interaction without returning to court for paperwork or payments. Together, they reflect on the results — thousands of cases resolved, warrants recalled, stronger community partnerships, and a cultural shift toward empathy and problem‑solving — offering practical insights for courts looking to expand access to justice through more flexible, community‑focused service delivery.

This episode also highlights the 2026 State CIO Priorities Playbook, designed to help government leaders turn strategy into action. The playbook provides practical insights, real-world examples, and actionable guidance across top priorities like AI, cybersecurity, modernization, accessibility, and digital services.

2026 State CIO Priorities Playbook: From Planning to Execution: Turning Priorities Into Progress

And learn more about the topics discussed in this episode with these resources:

Download: NASCIO 2026 State CIO Top 10 Priorities

Download: AI for Impact: Proven Results for Government

Download: Modern Governments Live in the Cloud

Download:Building a Resilient Government

Read:Texas Court Models Justice Around People, Resolves More Cases

Read:How Digital Services Shape Public Trust in Local Government

Listen to other episodes of the podcast.

Let us know what you think about the Tyler Tech Podcast in this survey!

In this Tyler Tech Podcast episode, Kemarr Brown, deputy city manager for the city of Homestead, Florida, discusses how the city transformed service delivery to better support residents and businesses amid rapid growth. Recorded live at Tyler Connect 2026 in Las Vegas, the conversation highlights Homestead’s modernization journey — an effort recognized with a Tyler Excellence Award for its impact and results.

Like many local governments, Homestead faced challenges stemming from fragmented systems, manual processes, and limited visibility across departments. Permitting applications required in-person submissions or manual emails, code compliance officers spent significant time creating cases instead of working in the field, and online payments were unavailable for most services. These inefficiencies slowed service delivery and made it harder for the city to respond to rising demand.

Kemarr shares how Homestead addressed these challenges by implementing a unified, enterprise-wide digital platform, including Tyler’s Enterprise Permitting & Licensing and integrated payments solutions. By replacing disconnected systems with a single source of truth, the city created 24/7 digital access, real-time workflow visibility, and greater transparency for both staff and the community. Leaders can now track permitting timelines, identify bottlenecks, and use data — not intuition — to guide decisions and target limited resources where they matter most.

The conversation also explores the leadership and change-management side of digital transformation. Kemarr emphasizes the importance of executive alignment, clearly defining a “north star,” auditing existing processes before implementing new technology, and partnering closely with staff to design workflows that support compliance while making it easier to do business with the city.

This episode offers practical insights for city and county leaders looking to modernize service delivery, improve transparency, and scale for future growth. It reinforces how a strong digital foundation can help governments operate more efficiently while building trust with the communities they serve — advancing Tyler’s mission to help people, places, and communities thrive.

This episode also highlights the 2026 State CIO Priorities Playbook, designed to help government leaders turn strategy into action. The playbook provides practical insights, real-world examples, and actionable guidance across top priorities like AI, cybersecurity, modernization, accessibility, and digital services.

2026 State CIO Priorities Playbook: From Planning to Execution: Turning Priorities Into Progress

And learn more about the topics discussed in this episode with these resources:

Download: NASCIO 2026 State CIO Top 10 Priorities

Download: AI for Impact: Proven Results for Government

Download: Modern Governments Live in the Cloud

Download:Building a Resilient Government

Read:How Digital Services Shape Public Trust in Local Government

Listen to other episodes of the podcast.

Let us know what you think about the Tyler Tech Podcast in this survey!

In this episode of the Tyler Tech Podcast, Liz Thomas, president of Tyler’s State and Federal Group, and Russell Gainford, chief technology officer, dive into how state agencies are translating the 2026 NACIO State CIO Priorities into action, with a focus on efficiency, modernization, and AI.

Drawing on insights from CIOs across all 50 states and U.S. territories, Liz and Russell explore how technology is being used to reduce administrative burdens, streamline workflows, and empower public sector teams. They discuss how AI, cloud platforms, and integrated systems are helping agencies work smarter, deliver faster results, and enhance resident and business experiences — all while maintaining security, transparency, and public trust.

The conversation highlights real-world examples of how modernization initiatives — from automating manual processes to building stronger data foundations — create measurable impact, improve staff capacity, and support better decision-making. Liz and Russell also address the importance of human-centered design, workforce engagement, and data-driven insights in successfully implementing new technologies.

This episode provides a practical look at how state technology leaders are using AI and modern tech to drive efficiency, improve outcomes, and meet the evolving needs of residents and businesses. It offers actionable insights for CIOs, technology leaders, and anyone interested in how thoughtful technology adoption is transforming government services.

This episode also highlights the 2026 State CIO Priorities Playbook, designed to help government leaders turn strategy into action. The playbook provides practical insights, real-world examples, and actionable guidance across top priorities like AI, cybersecurity, modernization, accessibility, and digital services.

CIO Priorities Playbook: From Planning to Execution: Turning Priorities Into Progress

And learn more about the topics discussed in this episode with these resources:

Download: 2026 State CIO Top 10 Priorities

Download: AI for Impact: Proven Results for Government

Download: Modern Governments Live in the Cloud

Read: AI at Enterprise Scale: Simplifying State Services Today

Read: How Digital Services Shape Public Trust in Local Government

Read: When Budget Pressure Forces Leaders to Change Tactics

Listen to other episodes of the podcast.

Let us know what you think about the Tyler Tech Podcast in this survey!

In this episode of the Tyler Tech Podcast, Liz Thomas, president of Tyler’s State and Federal Group, and Russell Gainford, chief technology officer, share insights from the 2026 NASCIO State CIO Priorities report and explore the trends shaping technology across state government.

Drawing on perspectives from CIOs in all 50 states and U.S. territories, Liz and Russell discuss how priorities are evolving, with modernization, accessibility, and AI rising to the top alongside longstanding concerns like cybersecurity and budget management. They explain how these priorities reflect the dual focus of state technology leaders: balancing innovation and efficiency with risk management and security, all while delivering better outcomes for residents.

The conversation highlights the challenges that aging systems, fragmented workflows, and legislative changes create for agencies, and how modernization initiatives—from cloud adoption to more flexible, integrated platforms—can reduce administrative burdens, improve citizen experiences, and empower teams to work more effectively. Liz and Russell also explore how engaging employees and stakeholders early in the modernization journey can accelerate adoption and drive meaningful change.

This episode offers a practical look at the trends and priorities guiding state technology in 2026, providing insights for CIOs, technology leaders, and anyone interested in how modernization, innovation, and strategic planning are shaping government services. It underscores Tyler’s commitment to helping states deliver secure, efficient, and modern solutions that meet the needs of their communities.

This episode also highlights National Cities, Towns & Villages Month, celebrated each May to honor the unique spirit and vibrancy of communities across the country. It’s a time to recognize local leaders, showcase the people and places that make your city, town, or village extraordinary, and celebrate the unity and diversity that bring communities together. From issuing proclamations and sharing love letters to creating short videos and posting on your municipality’s social channels, there are many ways to participate and shine a spotlight on what makes your community special.

Learn More: National Cities, Towns & Villages Month

And learn more about the topics discussed in this episode with these resources:

CIO Priorities Playbook: From Planning to Execution: Turning Priorities Into Progress

Download: 2026 State CIO Top 10 Priorities

Download: AI for Impact: Proven Results for Government

Download: Modern Governments Live in the Cloud

Read: AI at Enterprise Scale: Simplifying State Services Today

Read: How Digital Services Shape Public Trust in Local Government

Read: When Budget Pressure Forces Leaders to Change Tactics

Listen to other episodes of the podcast.

Let us know what you think about the Tyler Tech Podcast in this survey!

In this episode of the Tyler Tech Podcast, Hollie Poole, accounts payable specialist for Pickens County, Georgia, shares how a small but highly collaborative county modernized its financial operations by moving from disconnected systems to a unified, cloud-based ERP platform.

Serving a community of roughly 35,000 residents just north of Atlanta, Pickens County faced challenges common to many local governments — fragmented systems, limited visibility into financial data, and manual processes that slowed collaboration between departments. Hollie explains how adopting a modern ERP platform created a shared source of truth across the organization, giving departments real-time access to financial information while improving transparency and decision-making.

The conversation explores how cloud technology, automation, and AI-powered invoice capture have transformed accounts payable workflows, reducing manual data entry and making it easier to track approvals, manage invoices, and maintain a clear audit trail. Hollie also shares how automation and scheduled reporting have empowered departments to monitor budgets, track outstanding purchase orders, and address issues proactively instead of waiting for monthly reports.

Drawing on Pickens County’s experience, Hollie reflects on the importance of building organizational buy-in during technology transitions, emphasizing that modernization succeeds when teams understand the purpose behind the change and share a common vision for improvement.

This episode offers a practical look at how counties of any size can use cloud technology, automation, and AI to streamline financial operations, strengthen transparency, and create a more connected and efficient government — reinforcing Tyler’s mission to help communities operate more effectively.

This episode also spotlights Tyler Connect 2026, where innovation and collaboration take center stage. Taking place April 7-10 at The Venetian Resort Las Vegas. Connect brings together public sector professionals from across the country to explore new solutions, share ideas, and strengthen communities. It’s a week dedicated to learning, connection, and imagining what’s possible for the future of government technology. Explore registration details to start planning your Connect 2026 experience.

Learn More and Register Now: Tyler Connect 2026 in Las Vegas

Read: Let’s Empower, Collaborate, and Imagine at Connect 2026!

And learn more about the topics discussed in this episode with these resources:

Watch: Automation Speeds Up County’s Invoice Processing

Download: AI for Impact: Proven Results for Government

Download: Modern Governments Live in the Cloud

Read: TEA Winner: Boosting Efficiency With AP Automation

Read: Boosting Resilience: The Technology Strategy of 3 Counties

Read: Excellence 2025: Performance & Innovation Solutions

Read: How Digital Services Shape Public Trust in Local Government

Read: ERP Partnership That Delivers Results

Listen to other episodes of the podcast.

Let us know what you think about the Tyler Tech Podcast in this survey!